Information Officer at KwaZulu-Natal Museum

KEY RESPONSIBILITIES:

• Provide visitors with relevant information about the Museum, its displays and any relevant tourist information as required.
• Provide Museum visitors with floor plan and inform them about available facilities.
• Monitor security in the public areas of the Museum: check alarm and report faults in the alarm system, advise visitors about what to do in cases of emergency.
• Report maintenance work needed, such as blocked toilets, etc.
• Attend courses to gain knowledge of local tourism-related topics to improve customer satisfaction.
• Admin duties: receive admission fees from visitors and school groups, responsible for sales in the Museum shop, keep records of shop stock and sales, and keep statistics of visitor numbers.
• Museum education: Assist Education Officers in developing school programmes and conduct guided tours for the schools.

REQUIREMENTS:

• National diploma in Tourism, Cultural History or Nature Conservation.
• At least one year work experience in the tourism or heritage sector.
• Further training in hospitality, Customer care and tour guiding will be an added advantage.
• A valid driver's license (Code B