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  • Posted: Mar 11, 2024
    Deadline: Not specified
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    Recruit Digital is now part of Salt, a global, award-winning digital recruitment agency, connecting people and businesses within Creative, Marketing, Sales, and Technology. Over 250 consultants are “Creating Futures” around the world and change the lives of 1000s of people each year by helping them to start new roles in some of the most exciti...
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    Release Train Engineer (RTE)

    Job Description

    The Release Train Engineer (RTE) is a pivotal role within the Agile framework, responsible for orchestrating and facilitating the Agile Release Train (ART) processes and execution. The RTE serves as a servant leader and coach, guiding multiple Agile teams through planning, execution, and delivery to ensure alignment with organizational objectives and timely product releases.

    Responsibilities:

    • Agile Release Train (ART) Facilitation
    • Program Increment (PI) Planning
    • Continuous Delivery and Integration
    • Stakeholder Management
    • Coaching and Mentoring

    Qualifications:

    • Bachelor’s degree in computer science, Engineering, Business, or related field. Master’s degree preferred.
    • Certified Scrum Master (CSM) or equivalent Agile certification required. SAFe® Agilist (SA) or Release Train Engineer (RTE) certification highly desirable.
    • Proven experience as a Release Train Engineer, Agile Coach, Scrum Master, or similar role in an Agile environment.
    • Strong understanding of Agile principles, frameworks, and practices, particularly SAFe® (Scaled Agile Framework).
    • Excellent facilitation, communication, and interpersonal skills, with the ability to build trust and foster collaboration across diverse teams and stakeholders.
    • Experience with Agile project management tools such as Jira, Rally, or VersionOne.
    • Demonstrated leadership skills with a focus on servant leadership, empowerment, and continuous improvement.

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    Product Manager

    Requirements:

    • Develop and maintain a roadmap accessible to Exco, outlining project timelines and deliverables.
    • Conduct regular meetings with HODs to gather product-related requirements and feedback.
    • Coordinate with the Engineering team through daily/weekly check-ins to ensure progress aligns with timelines.
    • Provide stakeholders with regular updates on project progress and roadmap changes.
    • Conduct ongoing research on ticketing technology trends in South Africa and globally.
    • Conduct user surveys and collaborate with Customer Success to identify product needs.
    • Analyze platform analytics to understand user behavior trends and make data-driven suggestions.
    • Create detailed specifications for engineering, facilitating the translation into technical specifications.
    • Manage the product backlog, communicating goals to the Engineering team and addressing blockers.
    • Collaborate with Communications Manager/Engineering to drive internal and external documentation efforts.

    Experience and Education:

    • 6-8 years’ experience leading customer-facing product management in e-commerce/saas.
    • Proficiency in analytics products such as GA, Mixpanel.
    • Background in software development preferred.

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    QlikeSense Developer

    Job Description:

    As a QlikSense Developer, you will be responsible for building three applications aimed at restoring the ideal ratio for sales forecasting within our retail environment. This role offers an exciting opportunity to work on challenging projects and contribute to the enhancement of our forecasting capabilities.

    Key Responsibilities:

    • Collaborate with stakeholders to gather requirements and understand business objectives.
    • Design, develop, and implement QlikSense applications to support sales forecasting initiatives.
    • Build interactive dashboards and reports to visualize data and provide insights into sales performance.
    • Optimize data models and ensure data accuracy and consistency across applications.
    • Perform data analysis and identify trends and patterns to improve forecasting accuracy.
    • Work closely with cross-functional teams to integrate QlikSense applications with existing systems and data sources.
    • Provide technical support and troubleshooting assistance to end users.
    • Stay updated on the latest trends and best practices in QlikSense development and data visualization.

    Qualifications:

    • Proven experience as a QlikSense Developer or similar role.
    • Strong proficiency in QlikSense development, including data modeling, scripting, and dashboard design.
    • Experience working in the retail industry is preferred.
    • Solid understanding of data warehousing concepts and ETL processes.
    • Excellent analytical and problem-solving skills.
    • Ability to communicate effectively with stakeholders at all levels.
    • Detail-oriented with a focus on delivering high-quality solutions.
    • Bachelor’s degree in Computer Science, Information Technology, or a related field.

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    SAP Security PM

    Project Description:

    The SAP Security Project Manager is responsible for overseeing the implementation, configuration, and maintenance of the SAP Security module within the Oil and Gas industry. The role entails working with SAP S/4HANA, SAP Authorizations, GRC, and Fiori.

    Responsibilities:

    • Lead and manage SAP projects related to authorization implementation, SAP Fiori authorization, and SAP GRC (Access Control).
    • Coordinate with stakeholders to gather requirements and translate them into actionable project plans.
    • Design and implement SAP authorization strategies, ensuring compliance with company policies and industry standards.
    • Oversee SAP Fiori authorization setup and configuration to ensure secure and efficient user access.
    • Provide expertise in SAP GRC (Access Control).
    • Collaborate with cross-functional teams to integrate authorization and GRC solutions seamlessly into SAP landscapes.
    • Manage SAP Security resources effectively to ensure timely delivery of deliverables.
    • Conduct regular project status meetings and communicate progress, risks, and issues to stakeholders.
    • Stay updated on the latest SAP authorization and GRC trends, tools, and best practices to continuously improve processes.

    Mandatory Skills/Experience:

    • Experience in SAP S/4 HANA implementation.
    • 6-10 years of experience in end-to-end SAP project implementations.
    • Proficiency in SAP Authorizations, Fiori, and SAP GRC.

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    Accounts Receivable Supervisor

    Requirements:

    • BCom degree – NQF7 (essential)
    • 10 years of experience in an Accounts Department or Shared Service Centre, with at least 2 years leading an Accounts Receivable team
    • Knowledge of Media or Digital sectors (an advantage).
    • Prior experience in a Shared Service Centre environment.
    • Strong communication, collaboration, and relationship-building skills.
    • Curious, robust, and self-motivated with a desire to drive process improvements.
    • Experience with standard ERPs, specifically NetSuite (desirable).

    Responsibilities:

    • Manage effective transaction processing in line with policies and processes.
    • Resolve customer queries and lead collections activity.
    • Approve customer payment allocation batches and client job closures.
    • Ensure detailed tax compliance knowledge related to Accounts Receivable processes.
    • Contribute to continuous improvement opportunities for refined processes and controls.
    • Provide operational cover for PTP Supervisor and complete month-end tasks.
    • Lead, manage, and motivate the Accounts Receivable team to exceed SLA targets.

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    Secutity Engineer (CCNP)

    Job Profile:

    • Network Security.
    • Collaboration Security.
    • Vulnerability Management Security.
    • Very good problem-solving skills across all endpoints and network resources in terms of patching, vulnerabilities and threats.
    • very good understanding of security issues associated with operating systems, networking, and virtualization software, 0365 applications and identity and access management.
    • Very good IT technical knowledge of wired network and cloud computing.
    • Very good knowledge of cybersecurity across all the security service areas.
    • Good understanding of hacking and how to identify and detect and perform remediation.
    • Have a good awareness and in depth understanding of security standards and best practices.
    • Very good ability to examine technical issues relating to security incidents.
    • Cisco user management and operations firewall support. network vulnerability testing reports.

    Minimum Requirements:

    • Relevant tertiary qualifications and/or applicable courses.
    • Cisco CCNP Security Certification.
    • 3-5 years’ experience in policy configurations, integrations, deployments, management and troubleshooting of:
    • Cisco Firepower Next-Generation Intrusion Prevention Systems
    • ASA
    • Security Identity Management
    • 3-5 years’ experience and expertise in the Cisco Web and Video Conferencing and
    • 3-5 years’ experience in the implementation, configuration, support and management of the Cisco Identify Services Engine including architecture.

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    IT Project Manager – Applications and Software

    Key Accountabilities:

    • Ensure overall success of the projects.
    • Report progress, issues, and risks to stakeholders and management.
    • Keep stakeholders informed of overall progress and governance.
    • Maintain relationships with key stakeholders to mitigate implementation risk.
    • Provide governance, direction, and oversight of schedule, budget, requirements, quality, risk, resources, and regulatory compliance.
    • Interface with relevant departments and attend various meetings to guide and influence projects.
    • Facilitate healthy working relations amongst internal and external project team members.
    • Support Change Management activities and ensure teams are equipped for go-live activities.
    • Provide solution guidelines and support software development activities.
    • Establish project governance and ensure alignment with PMO project delivery requirements.

    Qualifications And Experience:

    • Bachelor’s or Higher degree in Computer Engineering or Computer Science.
    • Project Management qualification.
    • 3 to 5 years of software engineering or software development experience.
    • Minimum 10 years’ experience in project management.
    • Knowledge of Scrum and Agile methodologies.
    • Experience in managing projects related to software/application development and implementation.
    • Experience with SaaS solutions.
    • Technical background and exposure to integration developments and landscapes.
    • Programming experience using relevant languages.

    Knowledge And Skills Required

    • Strong project planning, estimation, design, control, and implementation skills.
    • Resource allocation.
    • Experience in using project tools.
    • Persuasive, encouraging, and motivating.
    • Managing self and others.
    • Ability to elicit cooperation from a wide variety of sources.
    • Strong written and oral communication skills.
    • Strong interpersonal skills.

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    Call Centre Manager

    Key Responsibilities:

    • Lead and support Sales Agents and Team Leaders, setting clear performance objectives and ensuring sales targets are met.
    • Collaborate with HR on disciplinary matters and implement performance management interventions.
    • Foster a positive and productive team environment, emphasising motivation, teamwork, and transparent communication.
    • Develop and implement a workforce plan to allocate resources effectively, including staffing, scheduling, and real-time adjustments.
    • Monitor call volumes, analyse patterns, and optimise productivity levels to meet sales objectives.
    • Utilise workforce management tools for demand forecasting, staff scheduling, and intraday performance management.
    • Collaborate with the management team to develop and implement sales strategies aligned with company goals.
    • Analyse market trends, customer feedback, and competitor activities to identify improvement opportunities.
    • Set sales targets, create action plans, and take personal accountability for daily sales targets.
    • Design and execute training programs to enhance the sales team’s skills and product knowledge.
    • Provide ongoing coaching and mentoring to foster performance improvement and career development.
    • Identify and nurture talent within the team.
    • Ensure adherence to industry regulations, company policies, and best practices within the Debt Review sector.
    • Optimise call centre processes, implement quality assurance programs, and use customer feedback to improve effectiveness.
    • Monitor and maintain high standards of service and compliance in collaboration with internal stakeholders.
    • Generate reports on sales performance and agent/team productivity for senior management.
    • Track critical metrics daily to drive a culture of continuous improvement.
    • Ensure initiatives are tracked for evaluation, considering the entire product sales value chain.

    Qualifications and Experience:

    • Bachelor’s degree in Business Administration, Sales, or related field, or equivalent work experience.
    • 3-5 years of proven experience in managing sales teams within Financial Services or Call Centre environment, with strong sales culture.
    • Experience in call centre management and staffing, proficiency in CRM software, and sales tools.

    Essential Skills:

    • Motivational leadership with a passion for team growth.
    • Strong sales skills, adept at understanding client needs.
    • Level-headed problem solver capable of making decisions under pressure.
    • Thrives in a fast-paced, target-driven environment.
    • Excellent communication, negotiation, and interpersonal skills.

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    Account Manager

    Key Responsibilities:

    • Manage, develop, and grow mid/large-tier partners.
    • Support partners in migrating clients to the platform.
    • Build strong relationships with partners.
    • Collaborate with Account Management colleagues for overall success.
    • Recruit, educate, and grow the partner base.
    • Develop and implement a formal Partner Engagement plan for each partner.
    • Drive online strategy within practices to exceed monthly targets.

    What You’ll Bring:

    • Solid experience in Inside Sales or Account Management.
    • Inbound phone and email sales experience.
    • Proficiency in the Google suite of applications and CRM database skills.
    • Previous experience in a SAAS company.
    • Tertiary education (highly advantageous).
    • Interest in the emerging online accounting market.
    • Ability to build lasting relationships over the phone.
    • Attention to detail and follow-up.
    • Process-driven with a sense of ownership.
    • Initiative and self-motivation.
    • Outstanding written and verbal communication skills.
    • Passion and desire to make a difference.

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    Business Development Manager

    Key Responsibilities:

    • Drive business growth through effective sales and marketing strategies.
    • Build and maintain strong relationships with clients, stakeholders, and partners.
    • Stay informed about industry trends and competitor activities.
    • Achieve and exceed business development targets.
    • Leverage industry networks to expand market reach.
    • Develop and implement strategic business development plans.

    Qualifications and Experience:

    • Relevant qualifications in financial services and FSCA Certification.
    • Proven experience with Sims360 and Flexibroker systems.
    • Background in claims and underwriting.
    • Experience with the transport and logistics sector.
    • Demonstrated experience in managing personal loans within an insurance context.

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    Test Analyst

    Job Summary:

    As a Test Analyst, you will play a crucial role in ensuring the quality and functionality of a SFCC website implementation. You will develop and execute detailed test plans and scripts, collaborating with development teams to identify test requirements. Your responsibilities will include identifying, logging, and tracking defects, as well as continuously updating test scripts to ensure they align with software iterations. You will be an advocate for Quality Assurance best practices, supporting overall testing processes and contributing to continuous improvements.

    Main Activities and Responsibilities:

    • Design, develop, and maintain comprehensive test scripts.
    • Collaborate with development teams to identify test requirements.
    • Identify, log, and track defects through resolution.
    • Work closely with other QA teams/members to support overall testing processes.
    • Continuously update test scripts to ensure currency with software iterations.
    • Participate in meetings and contribute to planning and retrospectives.
    • Ensure the highest quality standards are met in all aspects of testing.
    • Create detailed, comprehensive, and well-structured test plans and cases.
    • Provide input for continuous improvements in the testing processes.

    Key Relationships:

    • Group & Regional Quality Assurance Teams
    • Group and Regional Project Teams
    • Third-party software vendors
    • Business community

    Skills (Essential):

    • Analytical and problem-solving skills.
    • Advanced Excel skills for analytics.
    • Resilience and ability to work at pace in ambiguous situations.
    • High sense of urgency with attention to detail.
    • Strong communication skills, both written and verbal.

    Skills (Desirable):

    • Test automation scripting skills in tools such as Selenium, Egg Plant, Load Runner, and Protractor.
    • Knowledge of programming languages commonly used in test automation, such as Python, Java, or C#.

    Knowledge (Essential):

    • Knowledge and experience of Microsoft packages, including Project, PowerPoint, Word, and Excel.
    • Good understanding of defect & testing tools.
    • 3+ years ERP experience, mainly D365 or other ERP (e.g., NAV, SAP).
    • 3+ years ECOM experience, mainly SFCC or other ECOM platforms.

    Knowledge (Desirable):

    • Knowledge of Microsoft Dynamics Applications.
    • Knowledge of Automated Testing frameworks such as Selenium, Cucumber, etc.

    Experience:

    • 5+ years QA/BA experience.
    • Functional test planning, preparation, and execution.
    • Excellent communication with stakeholder management.
    • Working with Agile and Waterfall methodologies.
    • Working knowledge of one or more source configuration management and defect tracking systems.
    • Strong functional understanding of common retail and e-commerce systems.
    • Confident manner in giving presentations and workshops.

    Qualifications:

    • Degree or equivalent qualification.
    • ISTQB Foundation/Advanced Level certification or relevant experience.

    Method of Application

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