Current Opportunities at VHRS

Role summary:

• We are seeking a proactive and organized Administrator & Client Liaison who will oversee project management and client relationships within our company. This role is pivotal in ensuring seamless coordination between our production team and clients, delivering exceptional service and maintaining our reputation for excellence in print solutions.

RESPONSIBILITIES:

As a Administrator and Client Liaison, you will:

• Project Management:
• Coordinate and manage multiple print projects simultaneously from inception to completion.
• Ensure projects are delivered on time, within scope, and meet quality standards.
• Monitor project progress, resolve issues, and adjust schedules as needed.
• Client Liaison:
• Serve as the primary point of contact for clients throughout the project lifecycle.
• Understand client requirements and advise on product offerings.
• Maintain regular communication with clients to update on project status and address inquiries promptly.
• Administrative Support:
• Assist with administrative tasks including order processing, invoicing, and maintaining project documentation.
• Manage logistics such as scheduling deliveries and coordinating installations if applicable.
• Quality Assurance:
• Address any client concerns or feedback in a professional and timely manner.

REQUIREMENTS:

We are seeking candidates with:

• Proven experience in project management.
• Proven experience in the printing industry.
• Excellent communication skills with a strong ability to build rapport and manage client expectations.
• Highly organized with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficient in office software (e.g., Microsoft Office suite, ZOHO) and familiarity with CRM systems.
• Attention to detail and commitment to delivering exceptional customer service.

BENEFITS:

• Competitive salary commensurate with experience.
• Opportunities for professional growth and development within a thriving print company.
• Friendly and collaborative work environment with a focus on teamwork and innovation.
• Join Print Crowd and contribute to our mission of delivering outstanding print solutions while fostering long-term client relationships. If you are a proactive team player with a passion for project management and client service, we encourage you to apply.

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Role summary:

• We are looking for a Customer Support Specialist to resolve customer queries and communicate with our local and international client base in a manner that enables them to achieve optimal outcomes. The successful candidate will also be required to communicate with clients regularly and assist with reporting and providing analysis of reports to clients.

RESPONSIBILITIES:

Customer Support: 

• Manage and update our existing support ticketing system in our CRM tool
• Assist customers with Tagmarshal system questions and challenges as first line support and technical troubleshooting
• Identity type and severity of issue and escalate to other departments – when necessary
• Assist clients with set-up of Tagmarshal features
• Offer an extension of after hours and/or weekend support to our clients
• Provide Sales Partner with update of relevant course challenges and solutions
• Communicate by email and telephonically with clients to continuously deliver system value and build positive customer relations.
• Flag high-priority client tickets with Management as needed
• System adjustments as required by client or as a solution to client support challenge
• Device testing for local courses and supporting Atlanta team with testing
• Preemptive back-end monitoring of problem devices and incomplete rounds
• System cleanups
• Remote Technical Support to on-site technicians
• Start of season device testing
• End of season device deactivation
• Client Relationship & Reporting:
• Follow up on support-related client communication until resolution of query
• Report to Management on monthly Support KPI’s and continuously achieve excellent results on Service Level Standards and resolution turnaround quality and time.
• Provide weekly reporting on challenges – open and pending Support tickets as well as high priority issues
• Provide reports to Sales Team on high priority client challenges

Golf Experience (Preferred):

• In-depth knowledge of golf (player or industry experience)
• Understanding of various roles at a golf course

REQUIREMENTS:

• Client-centered approach
• Excellent communication (written and verbal)
• Excellent organisational skills
• Driven and self-motivated 
• Strong time-management skills
• Previous experience with CRM system
• Good problem-solving skills
• Ability to work independently
• Outcomes-driven
• Analytical Skills

RELEVANT EDUCATION AND EXPERIENCE:

• Matric (required)
• Graduate studies or relevant technical support experience
• Min 2 year’s experience in Technical Support role
• Experience in Data Analysis and Reporting
• Knowledge of golf (preferred)
• Experience working with remote team (advantageous)
   

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Role summary:

• We’re looking for a dynamic and dedicated experience coordinator to join
• our team, someone with strong communication skills, cultural sensitivity, and the ability to work independently
• Our ideal candidate will thrive in our fast-paced, mission-aligned work style. This role requires a self-starter who combines a team-player mindset with autonomous work practice, is willing to dive into new projects, and is eager to contribute in a wide variety of ways. If you’ve got an entrepreneurial attitude to growth and love connecting with people – let’s connect!

Daily Responsibilities:

• Serve as the main contact for general inquiries.
• Maintain high-quality communication by providing consistent responses across all channels.
• Collaborate with international stakeholders to assess and match Aupair candidates.
• Collaborate with local stakeholders on provided leads.
• Conduct interviews with Aupair applicants.
• Facilitate the seamless onboarding of selected Aupairs.
• Keep track of leads using the CRM system Pipedrive.
• Coordinate visa application processes smoothly.
• Coordinate flight bookings with Hopscotch partners.
• Drive innovation and take ownership of responsibilities.

Requirements:

• 2-3 years’ experience in sales and admin
• Critical thinking skills
• Excellent interpersonal and communication skills.
• Excellent written and verbal communication
• Organised and methodical with experience running simultaneous projects and meeting deadlines
• Strategic thinking, hands-on approach
• Work independently with initiative and in a team
• Growth mindset
• Resourcefulness

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Role summary:

• We’re seeking a driven Finance and Operations Associate to join our team and play a central role in ensuring the smooth operation of our finances and other key support processes. In this role, you will be responsible for overseeing our monthly finance processes and reporting, all office affairs, as well as the seamless onboarding of new employees. You will report into the VP of Finance and Operations.
• If you thrive in a fast-paced environment, excel at multitasking, and have a passion for getting deep intothe numbers, we want to hear from you.

Requirements:

Who You Are:

• We are looking for a proactive, self-motivated individual who does not shy away from complexity, but
• rather is eager to learn and level up, and gain massive experience in . The ideal candidate will possess:
• Bachelor’s degree in accounting, finance or related field
• Proven experience (2-5 years) in finance or operations
• Strong understanding of financial principles and practices
• Payments experience preferable
• Strong organizational skills and ability to thrive in a fast-paced environment, managing multiple priorities with ease
• Exceptional attention to detail is critical
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams
• Proficiency in Google Suite
• A proactive approach to problem-solving and a commitment to delivering high-quality results

Daily Responsibilities:

• Financial management:
• Drive an efficient month-end financial process by collaborating with our outsourced finance teams
• Develop, monitor, and analyze budgets versus actuals and discuss variances with the VP Finance & Ops as well as with budget owners
• Ensure a consistent and reliable billing process. This involves detailed reconciliations and calculations to deliver a high accuracy of invoicing.
• Distribute monthly financial reports to internal stakeholders
• Manage staff expense claims and reimbursement processes
• Manage all of Precium’s bank accounts and facilitate payments to suppliers in a timely manner
• Work closely with outsourced partners to ensure accurate and timely payroll processing and payment
• People and Office Ops:
• Manage all office affairs, including supply management, facilities coordination, and vendor relationships
• Organize and execute events, both internal team-building activities and external client engagements
• Facilitate the onboarding process for new employees, ensuring they have the necessary equipment, completing onboarding tasks, and integrating smoothly into the team.
• Maintain vendor and employee data
• Occasionally, manage travel arrangements and agendas for executive management.

Benefits:

• Hybrid work arrangement.
• Opportunity to join a world-class team with exciting growth prospects.
• Competitive salary and benefits package.
• Opportunity to make a meaningful impact in an exciting start-up

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Role summary:

• The HR Officer oversees all stages of the employee lifecycle, working closely with the CEO and Exco to implement talent strategies, develop career paths and training programs, manage employee-related processes, and champion the company’s culture.

Daily Responsibilities:

• Maintaining company culture 
• Perform any reasonable tasks / duties requested by senior management
• Actively promote internal office culture in line with company vision 
• Consult senior management with any issues that may negatively affect other departments and ESET as  a whole 
• Actively research possible areas of improvement in HR department
• Creating a safe work environment and handling disciplinary actions
• Be an administrative expert 
• Attracting high performing employees:
• Create and promote Employee Value Proposition 
• Ensure culture and the benefits that our values bring to employees
• Recruitment and hiring:
• Recruit for culture fit, skill, attitude, experience and potential 
• Draft recruitment plans in line with company goals 
• Recruitment and promotions in line with EE  
• Achieve planned EE targets  
• Ensure up to date Job Descriptions for all roles
• Induction and onboarding new employees:
• New starter onboarding documentation and operational coordination 
• Ensure successful induction and onboarding completion for  each new employee 
• Liaise with other departments to ensure new employees are  equipped with all necessary tools, hardware, software in time  for their arrival 
• Actively monitor all steps of probation in conjunction with  direct managers 
• Set expectations for performance & company culture and skill  development
• Performance alignment and retention: 
• Set expectations for constant feedback for  employee/manager and communication rhythms – recorded  with automated HR tools
• Collaborate with various teams to identify and address talent  management needs 
• Create a culture of expectations for high performance  
• Train Managers on the importance of ongoing Informal and  formal feedback to their team
• Train Managers on the importance of ongoing Informal  feedback to their team 
• Performance procedure – 100% Performance alignment  sessions completed in line with deadlines through line  managers 
• Assist Line Managers in designing KPI’s/Job Descriptions for  each role  
• Performance/ Career growth plans in place for all employees (PDP’s where appropriate) 
• Align and monitor company OKR’s with team and individual  OKR’s/KPI’s
• Employee career development and Training:
• Analyse all roles / job descriptions against the employees  chosen career path 
• Work with managers and employees to create employee  career development plans
• Develop and implement employee training and development  programs 
• Ensure up to date Skills Matrix for all roles 
• Draft and obtain signoff of skills plan in line with company  goals 
• Ensure 100% of skills plan executed through line managers 
• Provide monthly feedback on progress of training.  
• Facilitate internship program and learnership program
• Compensation and reward:
• Assist in designing required incentives/rewards schemes
• Actively manage compensation through company Reward  Framework 
• Keep salary benchmarks up to date 
• Ensure role appropriate job grading 
• Implement company Incentive programs
• Employee exit:
• Coordinate legal proceedings in conjunction with Exco
• Conduct exit interviews for each employee 
• Provide quarterly feedback on exit interview trends
• Coordinate operation off boarding of exiting employees
• Provide references for ex-staff
• HR Strategy:
• Assist with implementation of HR strategies and initiatives  aligned with the overall business strategy and goals
• Talent Management: 
• Ensure succession plans in place or pipeline to progress to the  next level for each department
• Identify high-performing employees and develop retention  strategies
• Employment Equity:
• Draft and obtain signoff on EE plans  
• Complete annual employment equity returns 
• Achieve planned EE targets yearly 
• Ensure that appointments are in line with EE targets 
• Employer-employee relations (an employee champion): 
• Ensure ER processes such as hearings, grievances, appeals are  administered ethically and in line with company policies with  assistance from Labour Lawyer
• BBBEE:
• Administer BBBEE registration and scorecard yearly with CFO
• Processes and Policy: 
• Create and implement aligned policies and procedures
• Document and ensure processes and policies are in place  
• Actively communicate HR processes 
• Update the company handbook/playbook on a regular basis
• Tracking and Reporting: 
• Staff retention 
• Quarterly HR reporting 
• Actively monitor and report monthly on Salary budget movements in consultation with CEO
• Leave management: 
• Report monthly of leave issues 
• Actively monitor and address leave issues 
• Execute the staff Leave process 
• Ensure leave policies are up to date and communicated
• Monitor leave records and liaise with managers to ensure all  leave is booked and approved
• Payroll:
• Assist Financial Manager with Payroll 
• Send details of any payroll or employee details changes to  finance monthly 
• Maintain details of employee medical aid membership for  medical aid allowance, and beneficiary details for Group Life  benefit
• HR Admin and Employee benefits:
• Keep record of all Employee Files  
• Maintain employee records and documentation

Educational qualifications and Experience:

• HR Management/Development Degree  
• +5 years’ experience working in HR  
• A candidate with a proven track record of success in their academic achievements and career 
• Excellent people skills to interact with colleagues, cross-functional teams, and third parties 
• Ability to interact at the executive level 
• Excellent written, telephone and verbal communication skills 
• Experience in IT industry  

Requirements:

• Proficient in Microsoft Office
• Experience with Payroll related system
• Proficient in HR related digital tools 
• Knowledge of HR legislation and Policies 
• Experience with Performance Management Processes and Tools
• Experience with Employee Relations related issues i.e., grievances, enquiries 
• Experience HR Reporting and Trend Analysis 
• Experience with Recruitment
   

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Role summary:

• We are seeking an Installation Support Agent who will play a vital role in managing and supporting the installation process of our systems at client sites. This individual will serve as a primary point of contact for our installers, ensuring they have everything they need to succeed and facilitating the smooth execution of on-site installations. The successful candidate will also provide remote technical support, assist with troubleshooting, and ensure installations are completed on time and to the highest standards.

RESPONSIBILITIES:

• Primary Focus: Installation Management & Support:
• Installation Process Management: Own the installation schedule, manage workflow, and proactively address any questions or roadblocks.
• Installer Support: Develop strong working relationships with installers to provide the support they need, ensuring smooth project execution. You will be responsible for ensuring stock and travel needs are arranged ahead of time.
• Remote Assistance: Assist installers remotely by ensuring they are en route, escalating delays to the Operations Manager, and working with the customer success team to resolve any client-side issues.
• System Check-in & Setup: Coordinate the installation process, including system check-ins, workspace setup, inventory cross-checks, and signing off on primary carts.
• Project Monitoring: Oversee project deadlines, escalate issues or challenges, and work to mitigate delays. Perform final system checks in collaboration with technicians and ensure installations are completed properly.
• Reporting & Task Management: Close projects by logging any outstanding tasks, loading expenses, cleaning up systems, and sending site visit reports.
• Technical Troubleshooting: Provide remote troubleshooting for technical issues faced by installers and escalate any low voltage or technical challenges to the technical team. Ensure solutions are implemented to keep the project running smoothly.
• CRM Updates: Accurately log and update tasks, projects, and client interactions in the CRM system, ensuring data integrity for effective reporting.
• Secondary Focus: Hardware Configuration & Support:
• Device Provisioning: Configure mobile phones, tablets, PCs, and GPS devices with the correct software and settings prior to customer shipping.
• Hardware Maintenance: Test, repair, and refurbish faulty hardware returned by clients, following the Return Material Authorization (RMA) process for warranty items.
• System Updates: Roll out firmware and application updates to ensure that devices perform optimally and troubleshoot any hardware issues that arise.

REQUIREMENTS:

• Computer Literacy: Proficient in using technology and comfortable working with CRM systems.
• Strong Organizational Skills: Ability to manage multiple tasks, schedules, and resources efficiently.
• Customer-Centric Approach: Fully embody the “A customer’s problem is my problem” mindset and proactively solve issues.
• Collaboration & Teamwork: Excellent communication skills and ability to work effectively with peers, installers, and management to drive success.
• Attention to Detail: Focus on accuracy in task execution and project management, ensuring the integrity of data for reporting purposes.
• Effective Time Management: Ability to prioritize and manage workload to meet business deadlines and project milestones.
• Adaptability: Able to handle changing circumstances and unexpected challenges with professionalism.
• Problem-Solving Skills: Strong critical thinking and troubleshooting abilities to identify and resolve operational and technical issues.
• Leadership: Ability to guide teams and manage projects effectively.
• Self-Motivated: Take initiative and be driven to complete tasks independently while adhering to processes and standards.
• Professionalism: Maintain a positive, professional demeanor and appearance when interacting with colleagues and clients.

RELEVANT EDUCATION AND EXPERIENCE:

Required:

• Matric qualification
• Experience with CRM systems for logging and managing tasks/projects
• Knowledge of DC low voltage wiring circuits
• Field installation and maintenance experience, particularly in electronics
• Prior experience in the automotive or electronic security industry
• Experience in desktop/laptop/tablet setup, configuration, and software repair

Advantageous:

• Experience working with remote teams
• Graduate studies in a related field
• Supervisory or leadership experience
• IT certifications (e.g., CompTIA A+, VMWare, Linux skills, endpoint device management)
• Familiarity with networking concepts or server configuration

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Role summary:

• We’re looking for a strategic graduate Data Analyst to join the System and Analytics team of Tagmarshal, a successful SaaS growth stage start-up. In this role, you’ll create and maintain robust multi platform reporting, to assist us in tracking the performance of various Marketing and Sales initiatives, as we scale up for growth. This will include monthly campaign, ROI and CaC reporting, together with insights reports. 
• The data analyst will work closely with the System and Analytics lead, providing the opportunity to learn and grow, using your skills and building your business knowledge, to assist in solving Marketing and Sales challenges.

RESPONSIBILITIES:

• Set-up and maintain optimal website tracking using GA4/GTM
• Build out GA4 Reports
• Monthly insights reporting: Looker studio report, linked to GA4
• Create funnel report, from lead to sale which will require integration with CRM (Salesforce)
• Monthly Campaign tracking set-up  / Assist in AB Testing
• CaC/other SaaS growth metric evaluation
• Identify ongoing opportunities for optimization / improvement

REQUIREMENTS:

• Critical thinker, who is passionate about data
• Ability to generate insights from data
• Strong numerical ability
• Tech savvy – will require interfacing with Website / CRM
• Strong attention to detail
• Accountable, proactive and deadline driven
• Ability to take feedback on board constructively
• Team player
• Interested in continuous learning

RELEVANT EDUCATION AND EXPERIENCE:

• Relevant Tertiary qualification, Statistics, Bcom, Information Technology etc
• Graduate position (or junior with less than 2yrs  Data Analyst or Marketing and Sales Analyst role)
• B2B experience preferred
• Experience creating funnel reports: lead through to sale, ROI / CaC reports
• Knowledge of GA4 + GTM, Looker Studio reports
• Ability to set-up website tracking, reporting and analysis, insights reports
• Ability to set-up multi channel campaign tracking and reporting

ADVANTAGEOUS:

• Knowledge/experience working with Salesforce/Pardot
• WordPress experience
• Google ads / LinkedIn ads experience