Current Roles at Standard Bank Group

JOB DESCRIPTION

• To plan, direct and co-ordinate the activities of a team of administrators (inbound and outbound) who are responsible for effectively resolving all merchant (any automotive service providers) queries and complaints (except fleet card declines).
• To ensure that queries and complaints received from Innovation Group (IG) are resolved in accordance with the RT46 agreement.

QUALIFICATIONS

Minimum Qualifications

• Type of Qualification: Secondary/High school/A levels/Matric
• 3-4 years experience/ previous experience within a call centre environment to understand customer requirements as well as the operational / administrative processes within a call centre (e.g., scheduling staff rosters; managing people; knowledge of Fleet policies and procedures; understanding merchant products, processes and systems).

ADDITIONAL INFORMATION

Behavioral Competencies:

• Adopting Practical Approaches
• Checking Details
• Convincing People
• Directing People
• Documenting Facts
• Embracing Change
• Examining Information
• Following Procedures
• Making Decisions
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Contact Centre Customer Relationship Management
• Query Resolution
• Risk Awareness
• Risk Identification
• Telephone Caller Handling

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JOB DESCRIPTION

• Ensuring a holistic client service and relationship maintenance to Stockbroking clients and Portfolio Managers. Taking responsibility for the day-to-day operations of the business, including post trade settlements and client administration, local and offshore. Prioritise and improve operational efficiency and client experience within the local context to achieve strategic priorities.

QUALIFICATIONS

• Bachelors Degree in Business Commerce 
• Stockbroking, JSE Exams
• 3-4 years experience supporting Business, with the ability to demonstrate experience in managing a broad range of projects to completion to achieve defined business objectives or metrics.
• 3-4 years experience supporting Business, with the ability to manage competing demands and work under pressure; can apply periodisation and negotiation to manage delivery and stakeholder expectations
• Investments or Stockbroking experience preferred 

ADDITIONAL INFORMATION

Behavioural Competencies

• Adopting Practical Approaches
• Examining Information
• Documenting Facts
• Articulating Information
• Interacting with People

Technical Competencies

• Business Metrics: Applies knowledge of business and the marketplace to advance the organisation's goals. Has a sophisticated grasp of business drivers, finds new ways to increase own contribution. Stays attuned to business and industry changes, ensures own activities remain aligned to key objectives.
• Business Acumen: Understand the Banking, Brokerage or Asset Management industry and the impact that the economic and regulatory environment have on the organisation. Apply this knowledge in the assessment of risks and recommend appropriate control and quality frameworks.
• Project Management: Ability to plan, initiate, execute, control and close projects related to a relevant function.
• Business Communication: The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.
• Risk / Reward Thinking: Ability to provide due consideration to risks, rewards and the cost of control measures in evaluating business opportunities, process and system changes.

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JOB DESCRIPTION

• To provide strategic direction to People & Culture (P&C) Leadership within a specific region, to deliver on P&C strategic plans and business agendas. To translate Standard Bank Group’s business strategies and imperatives into a compelling, integrated P&C strategy for the region. To shape forward-thinking solutions to ensure that P&C business partnering is seamlessly solving for the most critical business challenges whilst collaborating with relevant stakeholders.

QUALIFICATIONS
Minimum qualifications

• Post Graduate Degree in Human Resources / Social Sciences /Business Commerce.

Experience required

• More than 10 years experience working as a strategic partner to Business Leadership across multiple portfolios.
• Demonstrated track record leading the positioning, design & deployment of integrated, effective & targeted employee centric People & Culture products/solutions. 
• Must have extensive Leadership experience within a multinational company working with and influencing Executives and Senior Management teams on People & Culture matters in a complex environment.
• Track record of developing, translating and delivering on strategic thinking and implementation plans for a dedicated Africa region, aligned to the Bank's future aspirations in terms of a platform organisation, driving execution of P&C approaches to support the business to become ecosystem platform providers.
• Ability to act as a standing invitee on the relevant country Board Remco / Nomco / P&C Committees, as the key adviser to those Board Sub-Committees on Group P&C standards, policies, processes and a key enabler for Board decision-making on critical people strategy decisions.
• Experience in leading and setting the pace for building a strong P&C talent pipeline across the various countries to ensure the identification, development and appointment of successors to the P&C Head and direct reporting roles across the various countries within the region.
• Demonstrated ability to collaborate with business leaders and people managers across different Segments to drive engagement, workforce and talent management as well as organisational change; navigating stakeholder requirements, innovating for the future, whilst serving the entire business value chain for different Africa Regions countries within a region.
• Must be able to partner with P&C CoE colleagues to design and deliver forward-thinking P&C initiatives that leverage the scale of the enterprise yet adapt to directly address business needs and create an integrated workforce experience within a dedicated Africa Region.
• Experience in defining and approving customised people plans for the Africa Region that drive employee efficiencies, considering future context, in terms of a personalised workforce experience.
• Ability to lead the P&C Heads for the respective Africa Regions countries according to SBG's leadership principles and values, including managing the employee lifecycle from recruitment through to exit, performance management, training and development, discipline and grievance management, retention, reward and people administration to ensure a high-performance culture.
• Monitor compliance to P&C regulatory requirements across the entire P&C value chain to ensure business meets the risk and regulatory requirements applicable to the various Africa Regions countries within the region.
• Knowledge and ability to interrogate the appropriate use of data to create insights, through predictive analytics, in order to optimise the solution offering and inform people driven decision-making processes across the various Africa Regions countries within the region.

ADDITIONAL INFORMATION
Behavioural Competencies

• Articulating Information
• Convincing People
• Embracing Change
• Empowering People
• Making Decision
• Providing Insights
• Establishing Rapport

Technical Competencies

• Business Acumen 
• Challenging Thinking & Assumptions
• Change Management
• Coaching & Mentoring
• Compensation & Benefits 
• Digital Advocacy
• Employee Relations, Health & Wellness

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JOB DESCRIPTION

• Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer. Formally defining the service (understanding all applications, systems, vendors etc. that form part of service); setting the service strategy, and planning roadmaps that will cover non-functional requirements and improvement of service.

QUALIFICATIONS

• First Degree in Information Technology

Experience Required
Technology & Operations

• Delivery Enablement
• 8-10 years experience
• Require Business Partner service and support expertise and knowledge.
• Financial analysis knowledge and knowledge of service pricing methods and techniques.
• Global mind-set with the ability to develop strategy and translate it into actions and deliverables.
• Strong understanding of the business climate and technology needs in company locations globally
• Agile working practices and LEAN & SCRUM proficiency.
• Exposure and knowledge of all aspects of ICT management and delivery.

ADDITIONAL INFORMATION

Behavoiural Competencies:

• Generating Ideas
• Exploring Possibilities
• Developing Strategies
• Providing Insights
• Articulating Information

Technology Competencies:

• Knowledge of Banking & Financial Service
• Service Level Management
• IT Risk Management
• Service Management Processes
• Information Security Management
• Financial Management (Financial)
• Vendor Evaluation and Management
• Checking Details

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JOB DESCRIPTION

• To lead a solution train which includes the management of large complex solutions (spanning business units, clients, geographies), coordinate and facilitate multiple agile release trains and suppliers, drive continuous improvement to assure value delivery. Align the solution delivery with a shared business and technology mission, foster and grow enterprise agility through subject matter expertise and coaching leaders on lean agile transformation, while incorporating best practices.  To lead and facilitate a solution train which includes the programme management of large complex solutions (spanning business units, organisations, clients, and geographies) which require the coordination of multiple agile release trains in order to escalate impediments, manage risk, assure value delivery, and drive continuous improvement. To participate in the lean agile transformation, coaching leaders in new processes and mindsets while incorporating best practices into the organisation.

QUALIFICATIONS

• First Degree in Information Technology

Experience Required

• 5-7 years - good understanding of Agile working practices and LEAN and SCRUM proficiency and working collaboratively across teams. Experience gained in the management of platforms and operating systems.
• 8-10 years experience in implementing and aligning Lean, Agile and DevOps methodologies, frameworks and tools. Experience with framework and implementation of Agile Release Trains and facilitating Lean-Agile Programme execution in large solution and/or programme execution using the SAFe framework and experience as a scrum master using Kanban software.
• More than 10 years experience in facilitating the design and implementation of technology solutions in response to complex enterprise-wide organisational problems. Experience in programme management including the facilitation of multiple interconnected projects spanning across an enterprise

ADDITIONAL INFORMATION

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Details
• Embracing Change
• Exploring Possibilities
• Inviting Feedback
• Making Decisions

Technical Competencies:

• Agile Concepts
• Agile Development
• Agile Estimation and Prioritisation
• Agile Measurements
• Agile Planning
• Feasibility/Viability Assessment
• Stakeholder Management (IT)