Current Vacancies at Ellahi Consulting

MIN REQUIREMENTS:

• 5-8 yrs. HR experience
• Manufacturing / FMCG / Industrial experience essential
• Strong ER/IR
• Able to service multiples sites/depots

ROLE PURPOSE AND CONTRIBUTION

The main goal of this role is to develop and execute operational strategies to enhance human capital effectiveness within the organization.

This role aligns with the overarching strategy by:

Playing a pivotal role in achieving operational excellence through fostering an environment conducive to attracting and retaining talent, enhancing performance, and mitigating personnel-related risks.

KEY STRATEGIC RESPONSIBILITIES ENCOMPASS:

Implementing HR strategies tailored to operations. Ensuring uniformity and efficiency in HR practices. Collaborating with management to formulate HR plans and key performance indicators (KPIs). Supporting and executing strategic HR initiatives. Facilitating communication to foster awareness and garner support for organizational changes. Promoting the employee value proposition. Championing strategic improvement initiatives across various functions.

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Core Purpose of the role: The primary goal of the Trade Center Manager is to efficiently oversee the branch's personnel and operations to guarantee the provision of first-rate customer service both internally and externally. The applicant must have the ability to analyse dashboards and analytics and transform them into daily action plans that meet the branch's operational and sales requirements. Make sure there are no health or safety hazards, no stock theft or minimal damage to the branch's ability to operate. Is to ensure all stock live on auction have their original inspection quality retained, as this will contribute to the achievement of the goals outlined in the overall business plan. Keep up a high standard of customer service at the branch to guarantee that the targeted clientele is attracted and retained.  

Academic qualifications: 

• Completed Matric/ Matric Certificate
• Business management / Related Tertiary Education
• Valid RSA Driver’s License
• No criminal Record

Work experience: 

• 3 – 5 years in management ideally in a vehicle movement facility.
• Willingness to be actively involved with the team and then workflow procedures when the need arises.
• Proven track record of driving operations. Able to pull diverse teams together to reach Business Strategy and goals.
• Able to understand, as well as implement Business Strategy, into action plans. 
• Motor industry experience (Advantage) 

Knowledge: 

• Practices of Management
• Health and Safety Compliance
• Existing Standard Operating Procedures

Skills: 

• Computer skills (Microsoft Office)
• Excellent written and oral communication skills
• Listening skills to fully grasp tasks in a stressful and chaotic environment.
• Ability to manage multiple tasks and priorities and drive tasks to completion in a fixed time frame through effective time management, planning and organisation skills.
• Ability to interpret numerical information.
• Microsoft Office
• People management to drive partnerships.
• Ability to pull teams together as to reach common goals.
• Ability to translate Business strategy into practice
• Ability to work under pressure 
• Attention to detail 

Personal attributes: 

• Commitment to behaving ethically and in line with Focus on analyzing and solving problems. organisational values.
• Strong drive to growing the business.
• Focus on communicating clearly and convincingly.           
• A preference for translating strategy into action. 
• Focus on getting things done.
• Passion for optimising business performance
• Orientation towards growing and nurturing  relationships  
• Can think practically.
• Remain resilient with stress and pressure.
• Preference for team working.
• Perseverance  
• Customer centricity and focus

Key deliveries and outputs 

Operational Management 

• Ensure that the branch operations are well organised, runs smoothly as to offer excellent internal and external customer service.
• Facilitate all collection requests received from the Operations team timeously with excellent customer communication and feedback communication to the Operations team noting any delays.
• Ensure all receiving and releasing protocols are adhered to by the relevant workforce.
• Strict stock take procedures to be followed and the necessary reporting conducted.
• Asset and stock management within the Trade Centre environment is to be strictly maintained.

Sales Management 

• Manage and oversee vehicle storage and delivery.
• Ensure that the starting ratios of vehicles is kept to the highest agreed upon level to generate high recovery ratios.
• Implement the required practice to ensure that all vehicle inspections meet the required standard of excellence and escalate any issues for action.
• Timeously attend to all customer queries.

People Management 

• Manage the employee workforce of the branch by ensuring optimal delivery of performance, attendance, internal customer service and engagement of the Branch.
• Work with the Human Capital Department in ensuring all “people” related areas are effectively managed and supported.
• Ensure all employees are optimally trained and are performing at above average performance levels.
• Able to manage and adapt management style when required to accommodate a multi-faceted group of employees.

Query Management 

• Be the liaison of the company in assisting internal and external customers with any queries related to the Branch.
• Partner with the inter-departmental teams to decrease sales cancellations, assist with theft investigations and additional damages / queries.

Compliance  

• Ensure that compliance (Health and Safety) measures are always maintained within the branch.
• Ensure that all incidents of theft / missing stock and additional damages are immediately reported and investigated.
• Oversee all activities at the branch and report irregular behavior immediately.
• Ensure that FICA and POPIA Compliance is always adhered to.

Internal customers 

• Branch employees, Inter-departments

External Stakeholders 

• Suppliers/Service Providers, Customers

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Job Purpose: 

• Exceed sales & product mix targets of allocated territory/product ranges/services by driving new business revenue with existing and potential customers.

Minimum Requirements: 

Qualifications:

• BS/BA degree in Science / Business related filed. Biology, Bacteriology, premedical or medical degree.
• Experience working in laboratory environment or previous life sciences sales experience
• 4+ Years of Sales Experience required, capital equipment sales preferred or experience working in laboratory environment, and/or previous life science sales experience.
• Diagnostics experience 

Skills:

• Extensive knowledge of lab product ranges/services/solutions and Sales strategy.
• Extensive IVD market and competition understanding.
• Mastery of the selling process and sales tools.
• Solid computer literacy.
• Ability to move into a managerial role or KAM position.
• Coach and monitor less experienced sales representatives to achieve sales targets.
• Act as a role model to other sales reps to extend their skills and expertise.

Main Accountabilities:

• Building relationships in private and public sectors at C suite level (Head Pathologists, Head of Depts; Business Managers , Area Managers, QA managers)
• Development of opportunity pipeline and understanding the risks and competitor activities in the region
• Work as a cross functional team incorporating marketing, finance, HR, QA , Supply Chain , Customer Services teams to form collaborative working relationships.
• Tender : Project manage all tender processes in the region by incorporating necessary cross functional teams from receipt to closing ie : finance , product managers, customer services etc
• Report on weekly sales activity, LBE and territory performance when required by organization.
• Salesforce / CRM daily management input to ensure that customer address, contacts, opportunities, activities are up to date
• Ensure sales activities comply with legal and ethical standards as well as company policies.

Scope and Resources Accountability, Typical Performance Indicators:

• Scope and Resources Accountability: Territory revenues< 2 M€ (Sales Rep 1),between 2 M and 5 M€ (Sales Rep 2), between 5 M€ and more (Sales Rep 3). Territory sales growth, customer portfolio.
• Financial Indicators (revenue, budget, etc.): Budget A/B territory, Budget A/B strategic lines, forecasting accuracy.
• Key Performance Indicators (KPIs): Budget A/B number of visits measured in impact (quarterly), specific product mix growth and revenue goals.
• Key Contacts (internal/external) and Interfaces: Internal (National Sales Manager, territory sales force and ComOps organization) - External ( Customers, Key Accounts, IVD actors…).

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Requirements:

• Completed Matric
• Relevant tertiary qualification
• Minimum of 3 - 5 years’ creditors experience
• Excel Knowledge (Essential)
• Inventory Knowledge (Essential)
• Pastel & Jobsys experience (Advantage)

Job Description:

• Creating new supplier accounts and accurately capturing and updating supplier details on ERP/Financial system
• weekly payments, adhoc, 28, 30 & 37 day payments
• Ensure all newly captured supplier detail is handed to Financial Manager to verify before Managing Director captures on banking system.
• Ensure all supplier invoicing and supporting documentation is checked and verified for accuracy before linking to company approved GRN.
• Accurately and timeously capture all invoices and credit notes by referencing supporting documentation in conjunction with information on ERP/Finance system.
• Calculate and process relevant supplier discounts accurately and timeously on all supplier statements ensuring that no costs are incurred by the company.
• Maintain strict and timeous follow-up of outstanding supplier invoices / supplier credit notes and schedule for the payment process within allocated and agreed supplier payment terms.
• Maintain constant supplier invoice detail verification e.g. invoice banking details match supplier scheduled for payment
• Perform monthly supplier payment reconciliations to accurately support payment schedules.
• Load supplier payments onto banking system once all relevant payment checks have been performed.
• Ensure all captured GRN/Invoicing is handed to respective departments for job allocation purposes timeously.
• Upload all creditors payments to the Bank
• Maintain accurate and up to date paperwork/electronic filing.
• Prepare and reconcile all sub-contractor accounts monthly.
• Prepare and reconcile sales commission reports by accurately validating all closed and paid project sales jobs.
• Process journals for issuing of internal stock for staff and stores department.
• Process stock journals as and when required.
• Process weekly stock item check lists and report any discrepancies to Financial and Stores manager.
• Verify all supplier details quarterly ensuring accuracy and ERP/Financial system fields are updated accordingly.
• Prepare a comprehensive monthly age analysis for all overdue accounts.
• Prepare and process all insurance related claims.
• Process staff attendance register via clocking system.
• Process necessary stock reports via ERP/financial system
• Petty Cash, balance and control the petty cash.
• Ensure appropriate equipment is maintained in line to perform your required duties i.e. laptop, diary.
• Effective planning and time management
• Assist with implementation of processes and procedures
• Ensure effective communication with all departments.
• Adhere to all company Policies and Procedures
• Answering the company switchboard as and when required

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JOB RESPONSIBILITIES:

• Continuous monitoring of debtors accounts and daily follow up of outstanding debtors
• Attending to all customer queries and following up with dealership staff
• Daily processing of all customer receipts, Journals and settlement discounts and allocating as per remittance advices.
• Ensuring invoices and statements are issued timeously and check for accuracy.
• Ensure all administration and filing of documentation is kept up to date and is easily accessible on request.
• Reconciling customers a/c’s and GL accounts if and when required.
• Checking trade references, requesting ITC reports, bank codes as and when (if) required and verifying all information on credit applications.
• Reporting of delinquent / problem accounts to CM.
• Managing, reviewing and controlling credit limits as required to.
• Assisting and relieving other credit controllers when and if required to.
• Weekly reporting of cash sales, all parts and service debtors and account status to Dealership staff / Management / Credit Manager,
• Visiting Dealership / Dealership Management when and if requested to.
• Attending Credit Control / and or any other meetings when and if requested to.
• Ensuring all credit control and collections procedures as per company policies distributed and communicated from time to time are applied and adhered to.
• Performing any other debtors / credit control related responsibilities as and when requested to do so by Credit Manager.
• Ensuring all communication with customers & colleagues is kept professional, courteous and polite

MINIMUM EXPERIENCE & REQUIREMENTS

• Matric or equivalent
• Min 5 years Credit Controller experience
• Working to credit control targets (collections)
• Checking trade references, ITC and credentials
• Issuing Final Demands
• Accounting functions
• Weekly / Monthly reporting
• Reconciliations
• Processing of journals
• Opening of new accounts experience
• Customer invoicing statement experience
• Motor Retail industry experience

PERSONAL ATTRIBUTES

• Highly motivated individual with the ability to work under pressure and meet deadlines
• High attention to detail and accuracy
• Prepared to work flexible work hours to meet deadlines when required
• Structured, organised, diligent and conscientious individual
• Good time management skills
• Good interpersonal skills

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PURPOSE

The role of a Compliance Supervisor is primarily to oversee operations and personnel of an assigned group of Compliance Assistants, Junior Compliance Analyst, Compliance Analyst, Senior Compliance Analyst and Compliance Coordinators within the overall Compliance Team.

The Compliance Supervisor is responsible for assisting the Compliance Manager (“Manager”) and providing support in the absence of the Manager in the day-to-day activities including and but not limited to providing CDD guidance to the team and any administrative issues, such as absence reporting.

The Compliance Supervisor will be working closely with and reporting regularly to the Manager and in the Manager's absence, reporting to the Head of CDD Compliance to facilitate the effective supervision of the team in Johannesburg.

The Compliance Supervisor is responsible to assess the needs of and continue to develop all reporting team members through ongoing mentoring and training.

The Compliance Supervisor is responsible to ensure reporting team members' compliance with the employer’s policies and to partake in disciplinary proceedings.

The Compliance Supervisor is responsible to manage performance of reporting team members, including but not limited to timekeeping queries, overtime, monthly work product output and performance, annual reviews and general engagement and deportment in the workplace.

The Compliance Supervisor is expected to be part of the Risk Review panel and to conduct Risk Reviews on the Firm’s clients.

The Compliance Supervisor will be expected to conduct CDD on the firms clients during “busy periods”.

On an ad hoc basis, the Compliance Supervisor may also be responsible for coordinating incoming clients, reverting to Partners and PA's on urgent queries, assigning work to team members and assisting the Compliance Manager with any other duties conferred onto them

The Compliance Supervisor will be required to advise the Compliance team on complex clients and queries and assist with reviewing junior team member’s work. The Compliance Supervisor should also act as a contact person to whom matters that need be resolved can be escalated, either by members of their own team and/or Partners and PAs.

REQUIREMENTS

Qualifications

• Grade 12 or equivalent – NQF Level 4 (essential)
• BCom, LLB or equivalent (at least in final year of studies) –NQF Level6/7 (essential)

EXPERIENCE

Education and Experience

• 5 years relevant working experience required
• 5 years operational Compliance/ AML working experience with elements of leadership or delegation required

KNOWLEDGE & SKILLS AND COMPETENCIES

SYSTEM SKILLS – MS Office

• Knowledge of a centralised/ shared services environment
• Excellent oral and written communication skills
• Strong organisational, administrative and time management skills
• Commercial awareness
• Comfortable to have difficult conversations with team members when required
• Strong leadership and communication skills with a personality to excel and motivate others to succeed
• Well-developed analytical skills
• Exemplary behavior in the team specifically relating to performance, diligence, teamwork and timekeeping
• Ability to multi-task and work well under tight deadlines
• Proactive, hardworking and responsible
• Proactively assists in the management of feedback and annual conversations; sets and monitors demanding but achievable objectives for self and others
• Ensures their role and contribution of the team meets business needs

BEHAVIORAL COMPETENCIES

• Ability to handle queries efficiently with diplomacy and tact
• Ability to follow instructions precisely
• Adapting and responding to change
• Strong work ethic with an inherent sense of urgency
• Delivering results and meeting business expectations
• Working with others
• Delivering through others

KEY ACCOUNTABILITIES OF THE PERFORMANCE AREA

CLIENT RESEARCH

• Review New Business Intake forms submitted by the International LLP.
• Conduct Risk review as part of the Mailbox Risk Scoring panel of the Compliance team.
• Ensure CDD has been gathered to the appropriate standard for all new client registrations, including those clients for whom enhanced due diligence is required.
• Conduct a degree of personal research from public sources including:
  • Familiarization with a wide array of potential sources such as company registries, stock exchange websites, financial and legal regulators' websites, company search providers and external databases.
• Liaise with legal staff, support staff and research teams to obtain any outstanding CDD information.
• Liaise with the company’s support departments, notably the Finance, Research, Conflicts and also Personal Assistants.
• Where appropriate and where asked to, liaise directly with the firm's clients regarding CDD requirements.
• Document the evidence obtained during the CDD process in a clear and concise manner.
• Conduct risk rating reviews on clients taking into account the information gathered during the CDD process including research relating to ongoing investigations (adverse press) against certain clients and determining whether a risk level of a client may be lowered or should be raised.
• Utilise external subscription databases to screen clients, their directors and shareholders in order to identify PEPs, influential persons, presence on Sanctions lists, criminal activity and adverse press. Escalate these issues where appropriate.
• Investigate co-client related party checks to ensure that new matters for existing clients are registered correctly and gather CDD for those related parties when necessary.
• Obtain verify and record clients EC VAT numbers when necessary.
• Review adverse press generated on the firm’s existing clients. Discount false positive hits or escalate serious hits to the firm’s General Counsel’s Office and the relevant fee earner.

REPORTS AND DATABASE ADMINISTRATION

• Ensure that CDD is updated to the appropriate standard, including an enhanced level of due diligence where required.
• Conduct Risk Reviews
• Update and maintain 3E, including client names and addresses.
• Assist in maintaining the firm's PEP databases.
• Assist with disciplinary proceedings on reporting team members.
• Conduct probation/performance reviews on reporting team members.

ADVISORY AND PROJECTS

• Provide advice and guidance to partners, fee-earners and support staff in relation to the requirements of Compliance legislation and the interpretation and application of the firm's AML/CDD policy.
• Must have leadership skills and be an exemplary team member.
• Provide advice and guidance to team members other stakeholders.
• Own and lead administrative projects and responsible for the outcome.
• Own and lead complex team projects and responsible for the outcome.
• Prepare and deliver presentations to the wider Compliance Team or other stakeholders on a variety of topics.
• Supervise and coordinate team consisting of Compliance Analysts, Junior Compliance Analysts and Compliance Coordinators to carry out and facilitate the task of conducting CDD on new and existing clients and all associated tasks.
• Assist the Manager in ensuring that the Johannesburg team functions effectively and providing support to other team members in their day-to-day tasks.
• Review, monitor and approve overtime of Compliance Assistants, Junior Compliance Analysts, Compliance Analysts and Compliance Coordinators.
• Deal with any timekeeping queries of team members, such as team members requiring to work outside standard working hours or agile days.
• Assist with the workload management and coordinate incoming work for the wider team. This includes routing relevant queries sent to CDD Mailbox to the responsible compliance analysts and allocating work to more junior staff when required.
• Monitor output and drive performance of the team. This includes providing sufficient support and additional training where required and addressing any performance issues with team members.
• Handle probation reviews and annual performance reviews together with the Compliance Manager.
• Assist with ad hoc tasks, such as updating training material; maintaining work rotas and implementing other procedural improvements.
• Prepare and deliver presentations to the wider Compliance Team and other stakeholders on a variety of topics, including detailed investigations into unusual company structure types, refresher presentations on team precedents and procedures and new available sources, company audits
• Assist the Compliance Manager by contributing to and participating in discussions regarding potential procedural compliance developments.