Purpose of Job
- Act as the first point of contact through several channels including phone, e-mail, fax, and service portal. Facilitate effective and efficient customer service and case management.
Recruitment Description Continued
- Effectively manage customer needs through efficient management of cases. Enable a high level of quality, resolution, and support.
- Guarantee that correct, relevant, and accurate knowledge is shared with customers at all times.
- Route queries to the right specialist in the business unit to direct efficient and timely query resolution.
- Escalate and report complex queries to senior contact centre agent for resolution.
- Secure continuous alignment with business strategy and processes.
- Accurately log, classify, and track queries according to contact centre standards.
- Create and update data accurately and promptly.
- Apply evidence-based SHE practices in alignment with set standards for safe operations.
- Implement Sasol Group's risk philosophy and enterprise risk management framework.
- Build and maintain positive relationships with internal stakeholders to resolve customer queries effectively.
- Continuously improve own skills and knowledge. Complete, implement, and track personal development plan to attain personal performance goals.
Recruitment Description / Key Accountabilities
- Effectively answer queries using several channels, service portal, phone, fax, and emails.
- Display excellent telephone and e-mail etiquette at all times.
- Achieve the agreed target of first call resolution promptly.
- Follow the process of capturing and resolving service issues. Secure progression to satisfaction timeously.
- Utilise references, source documentation, and contact centre systems to deliver correct advice and share information with clients.
- Confirm accurate interpretation of policies and procedures to effectively apply applicable and correct resolutions.
- Prioritise and distinguish between the nature of queries at hand to drive effective and quick resolution (e.g. normal, urgent, and emergency queries).
- Provide accurate resolutions for simple queries and enquiries logged by customers.
Formal Education
- High School / School Diploma or similar
Min Experience
- Experience: 3+ relevant years
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Purpose of Job
Creating technology for a specific process objective is indeed a substantial investment, requiring considerable time and resources. Nevertheless, the potential rewards are immeasurable and can significantly increase a company’s value. However, when resource or time constraints are in play, choosing to analyse and select a suitable technology that achieves the same objective can be a more cost-effective approach.
In the Sasol R&T Future Technologies department, our mission is to identify, assess, develop technology options, and safeguard innovations, advancements vital for Sasol’s sustainable future. The technology analyst plays a pivotal role in recognizing and evaluating emerging and closely related technologies that are indispensable to Sasol’s transformative path towards decarbonization.
Recruitment Description / Key Accountabilities
- Analyse and evaluate small start-ups and large corporate technology offerings to assess their technology maturity, value proposition, and competitiveness relative to alternative technologies.
- Conduct technology landscape studies that screen emerging and adjacent technologies relevant to Sasol’s transformation ambition. Determine technology suitability for desired applications through high-level technological comparisons.
- Track global technology developments to inform threats and opportunities for Sasol. Stay up to date with emerging technologies and market trends.
Formal Education
- Bachelor’s degree in engineering, chemical engineering and advanced degree preferred.
Min Experience
A minimum of 5 years of pertinent experience in research and development or technology selection, which includes the consideration of a postgraduate degree as part of the experience, is required. Having work experience in technologies related to the following process objectives would be advantageous:
- The Production and Storage of Renewable Energy
- The Production, Storage, and Transportation of Hydrogen
- The Conversion of Biomass
- Capture, Utilization, and Sequestration of Carbon
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Short Description / Purpose of Job
- To prepare work area for start-up and packaging. Make label stickers using the label sticker machine and scanner. Prepare boxes for packaging. Operate/weighing and inspection of cartridges including shutdown
Core Business
Recruitment Description / Key Accountabilities
- Plant & Equipment - Ensure safety equipment is available and in working order. Correct tools and equipment available. Ensure plant and surrounding areas are clean
- Plant Operation - Plant operated according to operating manual and safety instructions
- Administration – Communicate with KP machine operators and mixers regarding production schedule issues
- Adhering to legislation – ISO, CIE & 5S Systems
- Maintenance & Statutory Inspection – Prepares plant for maintenance and assists with repairs where possible
- Do quality checks on manufactured products
- General housekeeping inside the production area
- Operators are also required to report on daily production and breakdowns
- Manually updating production graphs after daily production on the wall next to each production cell
Formal Education
Min Experience
- 3 months+ experience in Explosives manufacturing
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Short Description / Purpose of Job
- An Artisan Fitter supports production by providing effective equipment maintenance and reliability while adhering to procedures/codes and utilising all available support resources to increase stability and maintain sustainability of the plant and/or equipment.
Core Business:
Recruitment Description / Key Accountabilities
- Service and general maintenance on mechanical equipment.
- Fault-finding and problem-solving on mechanical equipment.
- General Pneumatic knowledge
- Record-keeping.
- Adherence to quality and safety systems.
- Compliance of Safety Management Systems
- Able to apply emergency procedures
- Read, Interpret, and implement task risk assessment
- Hazard identification/task risk assessments
- Understand and use the plant maintenance documentation system
General
- Must be able to work shifts.
- Must be able to work overtime.
- Actively participate in discussions to improve maintenance and quality
- Safety conscious and practice good housekeeping
- Conform to Sasol Values
Key Competencies
- Good verbal and written communication skills
- Planning, organising and co-ordination skills
- Ability to work under pressure
- Time management skills
- Able to work independently
- Good interpersonal skills
- Be a team player
- Be a motivated self-starter and willing to learn
- Problem solving and analytical troubleshooting
- Sense of ownership
- Job maturity
- Be a motivated self-starter and willing to learn
Formal Education
- Grade 12 or Equivalent with Maths & Science (must)
- Fitter Trade Test Certificate.
- Code 08 driver’s licence
Min Experience
- 3+ months’ Experience as an Artisan Fitter
- Experience working in an explosives environment will be an advantage
- Pneumatic & Hydraulic fault-finding experience.
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