Fresh Opportunities at CLS Human Capital Specialists

Job Purpose:

The Logistics Coordinator will play an important role in the day-to-day operations of the company's logistics and fleet maintenance activities.

This individual will assist in managing and coordinating the delivery of products and services to customers, as well as ensuring the maintenance and compliance of the company's fleet of vehicles.

The Logistics Coordinator will also be responsible for maintaining accurate records related to logistics and fleet maintenance.

REQUIREMENTS

Minimum education (essential):     

• National Senior Certificate

Minimum education (desirable):    

• Diploma in Supply Chain/Logistics

Minimum applicable experience (years):  

• 1 year

Required nature of experience:     

• Logistics Administration
• Fleet maintenance administration
• Route planning
• Basic mechanical and vehicle maintenance knowledge and ability

Skills and Knowledge (essential): 

• Computer literate
• Proficient in Microsoft Office: Excel, Word and Outlook
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to work in a fast-paced, deadline-driven environment.

Other:

• Valid driver’s license and own transport.
• Willing to relocate to Bronkhorstspruit.
• Willing to work irregular hours in case of fleet emergency.

KEY RESPONSIBILITIES

• Assist in the management and coordination of deliveries to customers, ensuring timely and accurate delivery.
• Ensure compliance with relevant biosecurity policies and procedures.
• Maintain accurate records related to logistics, including delivery logs and transportation records.
• Logging of fuel transactions on spreadsheets.
• Collaborate with the Logistics Manager and other team members to allocate resources to meet customer needs and ensure maximum utilization of the fleet.
• Assist in the dispatch of transportation and ensure timely delivery of goods.
• Maintain communication with customers, transportation providers, drivers, and other stakeholders to ensure the smooth operation of logistics.
• Assist in the management of customer service related to logistics, including responding to customer inquiries and resolving issues.
• Assist in the maintenance and compliance of the company's fleet of vehicles, including scheduling regular maintenance, vehicle inspections, renewal of licenses and roadworthy tests when necessary.
• Maintain accurate records related to fleet maintenance, including vehicle maintenance logs and inspection reports.
• Assist with other ad-hoc duties as stipulated by the Logistics Manager.

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REQUIREMENTS

Minimum education (essential):

• National Senior Certificate

Minimum applicable experience (years):

• 1-3 years

Required nature of experience:

• Customer service
• Administration
• Previous experience in the insurance or motor industry (beneficial)

Skills and Knowledge (essential):

• Operating switchboard
• Data capturing

Other:

• Proficient in Afrikaans and English
• Own transport and license

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Customer Service

• Answering of inbound calls.
• Assist customers through the claims process.
• Director call to relevant departments.
• Follow up on customer queries.

Administration

• Capture claims data onto the system.
• Assist the claims department with any queries.
• Load and verify payments.
• General administration.

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INTRODUCTION

• An underwriting management company situated in Pretoria is seeking a analytical and energetic Sales Representative with at least two to four years’ experience in the insuranceindustry.

QUALIFICATIONS AND EXPERIENCE
Minimum education (essential):

• National Senior Certificate
• RE 5

Minimum applicable experience (years):

• 2 - 4 years’ experience

Skills and knowledge (essential):

• MS Excel (Intermediate)
• MS Outlook (Excellent email étiquette)
• Cold Calling

Other:

• Own transport
• Working hours 08h00 – 16h30

Skills and knowledge (desirable):

• Experience with telesales and online sales
• Insurance background
• Customer relations background
• Strong administration skills
• Experience with social media
• Multilingual

Key Performance Areas

• Contributing to and driving sales by effectively calling clients.
• Achieving sales targets and converting outbound leads.
• Ensuring your product knowledge is passed on to clients.
• Responsible for processing all correct information onto final sales.
• Adhering to sales team standards checklist skills.
• Possess exemplary customer service skills
• Data capturing

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Job Purpose:

• Responsible for producing copy that is engaging, clear and accurate for marketing material and advertising channels, including but not limited to: websites; emails; print ads; digital ads; social media and catalogs.

Minimum education (essential):

• Diploma in Languages / Journalism

Minimum education (desirable):

• Degree in Languages / Journalism

Minimum applicable experience (years):

• 5 years

Required nature of experience:

• Copywriting
• Digital campaign idea/copy development
• B2C marketing 
• Proofreading
• Editing
• Administration

Skills and Knowledge (essential):

• English first language
• Proficient in Microsoft Suite / Google Suite 
• Excellent writing skills 
• Excellent ad/campaign writing skills
• Editing/proofing
• Experience developing copy for US market a plus

Other:

• SEM Rush
• Grammarly
• Copyscape
• Read-able
• Google Drive
• Chat GPT

Essential Competencies:

• Embracing Change
• Developing Expertise
• Checking Things
• Documenting Facts
• Producing Output 
• Meeting Timescales
• Managing Tasks
• Taking Action

Important Competencies:

• Challenging Ideas
• Inviting Feedback
• Adopting Practical Approaches
• Upholding Standards
• Pursuing Goals
• Showing Composure
• Examining Information
• Following Procedures
• Thinking Positively
• Interpreting Data

Copywriting 75%

• Update and maintain Communications Guide.
• Conduct keyword research.
• Update and maintain drip campaign content.
  • Ensure high quality of emails.
  • Monitor accuracy of emails and edit/update accordingly.
  • Send emails to the Communications Lead for approval. 
• Create copy for ad campaigns and marketing campaigns. 
  • Liaise with the design team timeously to create artwork.
• Write compelling and high-quality website content.
• Write evergreen articles for the company blogs.
• Optimize existing blog articles for relevance.

Newsletters 15%

• Draft newsletters for weekly release.
• Upload newsletters to Mailchimp and incorporate appropriate artwork.
• Send out newsletters every Friday.

Company Blog 10%

• Maintain company blog.
• Ensure articles are up to date and optimized. 
• Upload articles.

QMS

• Ensure that QMS guidelines are adhered to. 
• Ensure that all supporting documents are kept to date. 
• Ensure that all processes are kept relevant.

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Job Purpose:

• To ensure that products are designed and projects are delivered with the user in mind and are put into context based on a clear understanding of who our users are, what their needs are and how they’d like our products to work.
• To translate an in depth understanding of our users into high quality product designs and end products which users choose to engage with because they solve their problems.
• To ensure that we have tested ideas with users before significant investment is made in building products and delivering projects.

Minimum education (essential):

• Matric
• Diploma in Graphic Design, Digital Media or equivalent

Minimum education (desirable):

• Degree in Graphic Design, Digital Media or equivalent
• Degree in Information Technology / Multimedia

Minimum applicable experience (years):

•  5 years

Required nature of experience:

• Experience with user research techniques like: focus groups, interviews, surveys, consumer research and social media listening, experiments and field trials, observation and competitor analysis.
• Experience with low and high fidelity prototype methods and tools.
• Experience in generating UI/UX designs for mobile, tablet and web which abide to relevant platform guidelines.
• Graphic Design with the following programs: Photoshop, Illustrator, InDesign, other vector based software would be advantageous.
• Awareness and application of design guidelines as stipulated by iOS and Android for mobile design and development.
• Iconography, illustration and mobile app based design. 
• Corporate identity design and establishment. 
• 3D design and animation experience would be advantageous.

Skills and Knowledge (essential):

• Adobe Suite including Photoshop, Illustrator, InDesign.
• Figma
• Strong computer skills and excellent knowledge of Google Suite.
• Proficiency in Google Slides and Microsoft PowerPoint or other related software to design presentations.

Essential Competencies:

• Generating Ideas 
• Showing Composure
• Inviting Feedback 
• Team Working 
• Meeting Timescales
• Checking Things
• Producing Output 
• Managing Tasks

Important Competencies:

• Adopting Practical Approaches
• Developing Expertise 
• Providing Insights
• Exploring Possibilities 
• Convincing People
• Articulating Information 
• Thinking Positively
• Embracing Change 
• Valuing Individuals
• Following Procedures
• Upholding Standards 
• Taking Action

Market Research 30%

• Use effective market research methods and tools to identify unmet customer needs, assess product demands and enhance value propositions of existing products so that they resonate with their target audience.
• Improve customer relationships, and implement a stronger positioning in the business landscape.
• Stay abreast of new market research tools and ensure that the most appropriate tools are implemented for the situation. 
• Use data insights to support/challenge customer feedback.

UI / UX Prototyping and Design (Web) 25%

• Use prototypes to test ideas with customers to learn how they feel about the product and identify areas for improvement.
• Stay abreast of prototyping techniques and select the appropriate option for different projects.
• Plan, design and develop website designs.
• Improve and implement innovative ideas in terms of UX and UI.
• Collaborate with the digital marketing team and analytics from the website to identify opportunities for enhancing website design. 
• Design elements and iconography for app and website.
• Create visually appealing and responsive website designs that align with brand guidelines.
• Collaborate with cross-functional teams to understand project requirements and translate them into effective web design solutions.
• Use industry-standard design tools.
• Design intuitive and engaging user interfaces, considering user interactions and feedback.
• Ensure that website designs are responsive and optimized for various devices and screen sizes.
• Implement best practices for mobile and desktop user experiences.
• Work closely with developers, marketing and other stakeholders to ensure seamless integration of design elements.
• Maintain consistency in design elements and brand identity across all web platforms.

UI / UX Prototyping and Design (App) 25%

• Stay abreast of prototyping techniques and select the appropriate option for different projects.
• Keep abreast of mobile platform design guideline changes and leverage new design and development features to improve the user experience.
• Plan, design and develop app designs.
• Create visually appealing and user-centric mobile app designs that align with the brand and user experience guidelines.
• Collaborate with cross-functional teams to understand project requirements and translate them into effective app design solutions.
• Develop wireframes, prototypes, and high-fidelity UI designs that enhance the overall user experience.
• Design intuitive and engaging user interfaces, considering user interactions and feedback.
• Use industry-standard design tools.
• Stay updated on the latest design trends and guidelines for iOS and Android platforms.
• Ensure app designs adhere to platform-specific standards while maintaining a consistent brand identity.
• Work closely with mobile app developers to ensure the seamless integration of design elements into the development process.
• Design app icons and other graphical assets that contribute to a cohesive and visually appealing app presence.
• Stay informed about emerging technologies and design trends in the mobile app industry.
• Integrate innovative and contemporary design elements into app designs.

Team Work and Mentoring 15%

• Demonstrate a collaborative approach by actively participating as a team member and providing support to design colleagues during challenging situations or high-pressure periods to ensure successful project delivery.
• Coach and train junior UX/UI designers and be accountable for the quality of their designs.
• Work closely with cross-functional teams and relevant stakeholders to understand their needs and ensure that the packaging aligns with product launch timelines, customer experience priorities and marketing strategies.
• Continuously communicate and collaborate with the team to solve problems and discuss best design practices. 
• Take personal ownership for projects and products.

QMS 5%

• Ensure that QMS guidelines are adhered to. 
• Ensure that all supporting documents are kept to date. 
• Ensure that all processes are kept relevant.

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Job Purpose:
We are looking for an Industrial Engineer to optimize our contact center environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center.

• Drive change and optimization objectively, based on various data points. 
• Responsible for ensuring the optimal functioning, procedures, systems and data of the contact centre, which will include daily operations, capacity planning and reporting.
• The contact centre is responsible for selling products and providing support services on the products to our customers, based in the US. 
• Team management

Required nature of experience:

• Team management
• KPI development and implementation
• Sales reporting
• Operational reporting in call/ contact centers
• Customer relations
• Working within a digital environment
• Process optimisation
• Training
• Supporting of hardware devices
• Stakeholder management
• International exposure would be beneficial
• Excellent English skills, with a neutral accent

Skills and Knowledge

• Excellent English skills, with a neutral accent
• CRM system experience (Salesforce)
• Conflict management
• Understanding of sales, conversion rates
• Process adherence, concerning software and hardware
• BCEA
• Managing and implementing poor performance

Key Performance Areas:

• Team Management
• Planning & Reporting
• Customer Experience
• Continuous Improvement
• Sales and Customer Support Optimisation 
• Quality & Compliance