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  • Posted: Oct 7, 2022
    Deadline: Not specified
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  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    WebFX is a tech-enabled digital marketing solutions provider, and we create custom strategies for each of our clients based on their needs and goals. Our team is made up of award-winning marketers, designers, and developers, and we know what it takes to get real results online. We also keep the focus on the metrics that mean the most, like leads and reven...
    Read more about this company

     

    Digital Marketing Sales Executive (Inbound Sales)

    Opportunities for Growth

    WebFX grew 250%+ over the past 3 years both locally and globally, and merit-based promotional opportunities are abundant if you're meeting or exceeding position performance metrics. We believe in growing and promoting our internal team first and foremost. In fact, 95% of our promotions are internal! All team members have a very clearly defined progression path, so you know exactly what is expected of you so you can put your career in your own hands. And what’s more, you’re not expected to know it all - we believe in continually striving to be an expert in your subject matter of expertise – so while we will purposely challenge you to grow in SEO/PPC/Google Analytics, we are a full service agency that has experts in other departments that handle everything else - from link building, social media, web design and web development. So you can truly master your trade.

    Our goal is to hire on 50+ team members over the next 36 months in South Africa, and we've recently opened our office in Cape Town to help us achieve this goal.

    What We're Looking For

    Desired Education

    • Bachelors in Marketing, Communications, Information Systems, Business, Statistics or related major with a GPA of 3.4+ (Please include GPA on a resume) OR 3+ years of experience in digital sales

    General Knowledge

    • Remote sales experience (inbound and outbound)
    • Loves crafting strategies to help clients grow online
    • Loves websites, web applications, social media, and internet marketing services
    • Some experience with website design, blogging, social media or Internet marketing {Desired}

    Qualities

    • Exceptional customer service skills
    • Excellent written communication skills for proposal writing
    • Enjoys building relationships, assisting potential clients build successful strategies and phone conversations
    • Lives for fast-paced environments
    • Thrives on the responsibility and excitement of multi-tasking
    • Organized and strategic thinker
    • Must possess excellent communication skills

    What You'll Do

    Responsibilities

    • Write and present proposals (Mostly via phone, Zoom & web presentations, some may also be in-person, warranting travel) to prospects and existing clients
    • Support senior-level account team to develop marketing strategies and recommendations, and conceptualize and implement tactics
    • Accept inbound calls from prospects and follow up with them throughout the sales cycle (No outbound solicitation)
    • Assist Sr. Inbound Sales team with scheduling and serve as an administrator for company CRM
    • Call and schedule appointments with old leads
    • Spend time studying the features and benefits of our online products and services, then matching them to the prospect’s/client’s needs
    • Pitch in-person the web marketing strategies they have developed to prospects Call on new prospects regularly with the goal of converting them into new clients
    • Follow up with inbound prospects regularly by staying in contact, ask for referrals, find new leads, and increase our client base
    • Outreach and perform audits within our old CRM leads

    Training

    • Our “Bootcamp” web marketing training program will be provided for new WebFX “family members” to learn, grow and develop in and out of the office with the hard skills necessary to be successful in their position.
    • On-site, state-of-the-art training amenities to facilitate departmental trainings, industry-related updates, and monthly Lunch-and-Learns.
    • What You'll Get

    Opportunities for Growth

    • WebFX grew 250%+ over the past 3 years, and merit-based promotional opportunities are abundant for new family members who meet or exceed position performance metrics.
    • Compensation
    • Base salary + commision
    • Candidates interested in the Inbound Sales Specialist position may also have interest in:
    • Saas Sales, Digital marketing, online marketing, digital advertising, paid advertising, search marketing, inbound marketing, web marketing, social media, content marketing, PPC, SEO, SEM, blogging, Facebook, research, communications, entry level, etc.

    Compensation

    • Negotiable, based on experience

    go to method of application »

    QA Engineer Lead (Saas) (South Africa Location)

    Opportunities for Growth

    WebFX grew 250%+ over the past 3 years both locally and globally, and merit-based promotional opportunities are abundant if you're meeting or exceeding position performance metrics. We believe in growing and promoting our internal team first and foremost. In fact, 95% of our promotions are internal! All team members have a very clearly defined progression path, so you know exactly what is expected of you so you can put your career in your own hands. And what’s more, you’re not expected to know it all - we believe in continually striving to be an expert in your subject matter of expertise – so while we will purposely challenge you to grow in SEO/PPC/Google Analytics, we are a full service agency that has experts in other departments that handle everything else - from link building, social media, web design and web development. So you can truly master your trade.

    Our goal is to hire on 50+ team members over the next 36 months in South Africa, and we've recently opened our office in Cape Town to help us achieve this goal.

    Who We're Looking For

    Desired Education

    • A Bachelor’s degree is preferred.
    • Pre-employment testing is required.

    General Knowledge

    • Fluent in English (written and verbal). Resume must be in English to be considered.
    • Comfortable with both object-oriented and procedural programming methodologies

    Qualities

    • Likes to get things done, highly efficient
    • Commitment to delivering high-quality communication, and bug fixes to users
    • Professional, dependable, solid work ethic, detail-oriented, dedication to quality, self-motivated
    • Enjoys solving problems
    • Customer-centric mentality, highly empathetic to users
    • Obsesses over details
    • Enjoys writing processes and making technical concepts more consumable for their audience
    • Ability to understand prioritization/urgency level

    What You'll Do

    • Ensure all information necessary to the ticket has been completed by the requester- fill in any gaps by gathering information on your own, or if we must, follow up with the requester
    • Test site bugs yourself and confirm if you’re able to replicate
    • Assign/triage helpdesk ticket to the right team member to execute on the fix (will have flow chart for knowing who to send to)
    • Update application documentation, processes and standard operating procedures
    • Publish in-app guides/documentation answering frequently asked questions
    • Complete and close out tickets independently, when possible (i.e. Tier 1 support troubleshooting)
    • Manually test new features and bug fixes
    • Clearly communicate when Requests need edits or additional information
    • Report on weekly KPIs: ie. tickets received, tickets completed, etc.
    • Report on guides/help docs analytics / usage

    go to method of application »

    UX Design Lead (Cape Town)

    What We're Looking For

    • Desired Education
    • Associate’s or Bachelor’s Degree (preferably in art, design, web design, or related degree)
    • General Knowledge
    • Knowledge of web design conventions
    • Knowledge of user experience, web standards, optimization, and best practices
    • Knowledge of responsive design best practices
    • Experience
    • Strong English (written and verbal). Resume must be in English to be considered.
    • Minimum 4 year (2 years or more desired) experience as a web designer
    • Impressive portfolio with a proven track record in designing for the web
    • Outstanding skills in Photoshop
    • Ability to quickly build modern CSS layouts
    • Qualities
    • Takes direction well, but also able to make decisions and take initiative
    • Enjoys typography and color theory
    • Stays up-to-date on the latest web technologies
    • Professional, dependable, solid work ethic, detail-oriented, self-motivated
    • An eye for detail and a dedication to quality
    • Energized about Internet design, functionality and user experience
    • Problem solver

    What You'll Do

    • Responsibilities
    • Work on 60+ projects a year
    • Create prototypes for home pages, inner pages, and more
    • Design and build responsive websites
    • Theme WordPress CMS builds (programmers code and build custom functionality)
    • Design infographics
    • Design landing pages
    • Design display ads
    • Design social branding and contests
    • UX projects
    • Develop A/B tests
    • Percentage Breakdown
    • 35% designing homepage and inner page prototypes for various clients using the Adobe Creative Suite
    • 25% helping to build/launch websites for various clients using HTML, CSS and PHP
    • 25% working on site enhancements for clients in various CMSs including WordPress
    • 15% creating online advertisements, social media branding and identity, and content marketing pieces such as infographics

    Job Submission Requirements (Note: Primary hiring criteria is applicant sample works)

    • Minimum of 3 URLs (websites you designed)
    • Resume
    • Portfolio or PDF of additional work

    go to method of application »

    Lead Quality Assurance Engineer (Cape Town)

    What You'll Get

    World-Class Training and Ongoing Career Development

    • No matter your level of experience, our “Bootcamp” web marketing training program is provided for all new WebFX “family members” to learn, grow and develop in and out of the office with the hard skills necessary to be successful in their position.
    • From training with our Sr Digital Marketers to access to countless industry-leading online training resources/courses/tutorials to getting experience with nearly 1,500+ different clients with various platforms, digital services and in every industry you can think of (and then some), our training program is simply unrivaled!
    • Training doesn’t stop after your initial training period, we offer career development training and monthly Lunch-and-Learns with our state-of-the-art training amenities to facilitate departmental trainings, industry-related updates, and more!
    • FXLearns program – where you get incentives for taking advantage of our countless industry training resources
    • After 1,500+ clients, we’ve been able to truly master our processes and procedures – you will be trained on all of those - no need to develop how to do things (unless you want to help us continually improve that process!) – because we refuse to ever stagnate, we are always pushing the envelope to make those processes 1% better too!

    Opportunities for Growth

    WebFX grew 250%+ over the past 3 years both locally and globally, and merit-based promotional opportunities are abundant if you're meeting or exceeding position performance metrics. We believe in growing and promoting our internal team first and foremost. In fact, 95% of our promotions are internal! All team members have a very clearly defined progression path, so you know exactly what is expected of you so you can put your career in your own hands. And what’s more, you’re not expected to know it all - we believe in continually striving to be an expert in your subject matter of expertise – so while we will purposely challenge you to grow in SEO/PPC/Google Analytics, we are a full service agency that has experts in other departments that handle everything else - from link building, social media, web design and web development. So you can truly master your trade.

    Our goal is to hire on 50+ team members over the next 36 months in South Africa, and we've recently opened our office in Cape Town to help us achieve this goal.

    Who We're Looking For

    Desired Education

    • Bachelor’s degree is preferred.
    • Pre-employment testing is required.

    You Must Have

    • Impeccable English speaking skills (both written and verbal). Resume must be in English to be considered.
    • Comfortability with both object-oriented and procedural programming methodologies
    • 5+ years of javascript-based software development with 2+ years of cloud infrastructure experience
    • 2+ years of QA experience

    Qualities

    • Likes to get things done, highly efficient
    • Professional, dependable, solid work ethic, detail-oriented, dedication to quality, self-motivated
    • Advanced knowledge of software engineering tools and processes, automation, testing frameworks and project management applications
    • Strong communication & collaboration skills
    • Excellent analytical and problem solving skills
    • Customer-centric mentality, highly empathetic to users
    • Obsesses over details
    • Ability to understand prioritization/urgency level

    What You'll Do

    • Create/modify unit and synthetic tests accordingly
    • Perform code and documentation reviews and provides documented feedback on code quality, performance limiters, and adherence to best practices
    • Recognize and address poor user experience
    • Track common technical problems
    • Communicate with development/engineering team to address patterns
    • Create clear development and user documentation
    • Analyze why existing unit tests fail
    • Assist in the creation of test strategy and plans for performance, high availability, monitoring of environment validation
    • Capture and analyze results; reports metrics
    • Deploy weekly launches
    • Monitor error tracking and usage after each weekly launch

    go to method of application »

    Inbound Sales: Lead Development Representative (LDR) - (Johannesburg)

    Our goal is to hire on 50+ team members over the next 36 months in South Africa, and we've recently opened our office in Cape Town to help us achieve this goal.

    Working Hours

    The position hours are Monday to Friday - 07:30 AM EST until 4:00PM EST/New York Time Zone ( Depending on the hours you select, you will receive additional pay for overlapping our hours). This position overlaps our HQ hours as all leads are from US-based clients.

    Who We're Looking For

    • Exceptional English verbal and written communication skills
    • SaaS/Digital sales experience with inbound and outbound leads
    • Performing marketing audits and creating pitch decks
    • Basic knowledge of digital marketing (Organic SEO, Google Paid Ads, Social Media, etc) (Ahrefs, SEMrush)(We will train the right candidate)
    • Ability to multitask, prioritize, and manage time effectively
    • Some experience in Sales Development, Lead Generation, or Communications is preferred
    • Passion for technology and the sales industry
    • Highly competitive and goal-oriented
    • Drive to either begin your tech sales career or connect with an established tech company
    • Committed to learning, being adaptable, and having a great attitude
    • Interest in moving up within the company
    • Coachable and open to feedback
    • Loves the idea of great base pay, and commission sales opportunities

    What You'll Do

    • Manage inbound leads via phone calls, or web leads in a timely manner
    • Conduct discussions with prospects over the phone to identify and qualify opportunities
    • Understand customer marketing pain points, gather website technical requirements and correlate business value to customer needs
    • Generate interest and provide WebFX’s vision and unique value proposition to qualified leads
    • Schedule’s meetings/pitches with WebFX sales representatives
    • - Performs marketing research for qualified leads, pitch decks, uncovers SEO issues on client websites, looks for PPC issues, CRO issues, etc
    • Achieve monthly qualification goals
    • Update and maintain customer information within SalesForce.com
    • Provide the sales team with detailed call notes to ensure the opportunity is understood and next steps are clearly defined
    • Perform long term follow up (Email/Call/Audit) with previously qualified leads in CRM

    go to method of application »

    Inbound Sales: Lead Development Representative (LDR)

    What You'll Get

    World-Class Training and Ongoing Career Development

    • No matter your level of experience, our “Bootcamp” web marketing training program is provided for all new WebFX “family members” to learn, grow and develop in and out of the office with the hard skills necessary to be successful in their position.
    • From training with our Sr Digital Marketers to access to countless industry-leading online training resources/courses/tutorials to getting experience with nearly 1,500+ different clients with various platforms, digital services and in every industry you can think of (and then some), our training program is simply unrivaled!
    • Training doesn’t stop after your initial training period, we offer career development training and monthly Lunch-and-Learns with our state-of-the-art training amenities to facilitate departmental trainings, industry-related updates, and more!
    • FXLearns program – where you get incentives for taking advantage of our countless industry training resources
    • After 1,500+ clients, we’ve been able to truly master our processes and procedures – you will be trained on all of those - no need to develop how to do things (unless you want to help us continually improve that process!) – because we refuse to ever stagnate, we are always pushing the envelope to make those processes 1% better too!

    Opportunities for Growth

    WebFX grew 250%+ over the past 3 years both locally and globally, and merit-based promotional opportunities are abundant if you're meeting or exceeding position performance metrics. We believe in growing and promoting our internal team first and foremost. In fact, 95% of our promotions are internal! All team members have a very clearly defined progression path, so you know exactly what is expected of you so you can put your career in your own hands. And what’s more, you’re not expected to know it all - we believe in continually striving to be an expert in your subject matter of expertise – so while we will purposely challenge you to grow in SEO/PPC/Google Analytics, we are a full service agency that has experts in other departments that handle everything else - from link building, social media, web design and web development. So you can truly master your trade.

    Our goal is to hire on 50+ team members over the next 36 months in South Africa, and we've recently opened our office in Cape Town to help us achieve this goal.

    Working Hours

    The position hours are Monday to Friday - 07:30 AM EST until 4:00PM EST/New York Time Zone ( Depending on the hours you select, you will receive additional pay for overlapping our hours). This position overlaps our HQ hours as all leads are from US-based clients.

    Who We're Looking For

    • Exceptional English verbal and written communication skills
    • SaaS/Digital sales experience with inbound and outbound leads
    • Performing marketing audits and creating pitch decks
    • Basic knowledge of digital marketing (Organic SEO, Google Paid Ads, Social Media, etc) (Ahrefs, SEMrush)(We will train the right candidate)
    • Ability to multitask, prioritize, and manage time effectively
    • Some experience in Sales Development, Lead Generation, or Communications is preferred
    • Passion for technology and the sales industry
    • Highly competitive and goal-oriented
    • Drive to either begin your tech sales career or connect with an established tech company
    • Committed to learning, being adaptable, and having a great attitude
    • Interest in moving up within the company
    • Coachable and open to feedback
    • Loves the idea of great base pay, and commission sales opportunities

    What You'll Do

    • Manage inbound leads via phone calls, or web leads in a timely manner
    • Conduct discussions with prospects over the phone to identify and qualify opportunities
    • Understand customer marketing pain points, gather website technical requirements and correlate business value to customer needs
    • Generate interest and provide WebFX’s vision and unique value proposition to qualified leads
    • Schedule’s meetings/pitches with WebFX sales representatives
    • Performs marketing research for qualified leads, pitch decks, uncovers SEO issues on client websites, looks for PPC issues, CRO issues, etc
    • Achieve monthly qualification goals
    • Update and maintain customer information within SalesForce.com
    • Provide the sales team with detailed call notes to ensure the opportunity is understood and next steps are clearly defined
    • Perform long term follow up (Email/Call/Audit) with previously qualified leads in CRM

    go to method of application »

    Web Analytics and Implementation Consultant (Google Analytics) (Johannesburg)

    Our goal is to hire on 50+ team members over the next 36 months in South Africa, and we've recently opened our office in Cape Town to help us achieve this goal.

    Who We're Looking For

    • Experience
    • Digital Marketing Experience (SEO/PPC/Analytics/GTM/etc)
    • Martech/AdTech or Technical SEO experience with a willingness to learn
    • CMS experience with Wordpress
    • Technical experience with implementing tracking code on client websites
    • Basic understanding of SEO (Desired)
    • Basic HTML experience or willingness to learn (Desired)
    • Qualities
    • Demonstrates ability to get things done
    • Enjoys attention to detail in technical task
    • Likes reviewing data and making recommendations
    • Communicates reliably about the status of a project
    • Outstanding attention to detail

    What You'll Do

    • Responsibilities
    • Set up our marketing automation software (MCFX) on clients websites
    • Consults with internal team to deploy Google Analytics/Google Tag Manager (GTM) on client websites
    • Auditing / Making Implementation changes to Analytics and Tag Management accounts
    • Interprets data, understands personas/audiences for LeadNurtureFX & PersonalizeFX
    • Makes writing CRO/UX recommendations
    • Understands Attribution/Micro-Conversions
    • Ability to meet and exceed monthly production goals
    • Requires reliable internet access
    • The Content Integration Specialist role is NOT a client-facing position
    • Percentage Breakdown
    • 50% page by page content edits and creation of new pages on client sites
    • 30% full site content integration or transfers for redesigns
    • 10% detail-oriented formatting tweaks
    • 10% basic image editing

    go to method of application »

    Web Analytics and Implementation Consultant (Google Analytics) (Cape Town)

    Our goal is to hire on 50+ team members over the next 36 months in South Africa, and we've recently opened our office in Cape Town to help us achieve this goal.

    Who We're Looking For

    • Experience
    • Digital Marketing Experience (SEO/PPC/Analytics/GTM/etc)
    • Martech/AdTech or Technical SEO experience with a willingness to learn
    • CMS experience with Wordpress
    • Technical experience with implementing tracking code on client websites
    • Basic understanding of SEO (Desired)
    • Basic HTML experience or willingness to learn (Desired)
    • Qualities
    • Demonstrates ability to get things done
    • Enjoys attention to detail in technical task
    • Likes reviewing data and making recommendations
    • Communicates reliably about the status of a project
    • Outstanding attention to detail

    What You'll Do

    • Responsibilities
    • Set up our marketing automation software (MCFX) on clients websites
    • Consults with internal team to deploy Google Analytics/Google Tag Manager (GTM) on client websites
    • Auditing / Making Implementation changes to Analytics and Tag Management accounts
    • Interprets data, understands personas/audiences for LeadNurtureFX & PersonalizeFX
    • Makes writing CRO/UX recommendations
    • Understands Attribution/Micro-Conversions
    • Ability to meet and exceed monthly production goals
    • Requires reliable internet access
    • The Content Integration Specialist role is NOT a client-facing position
    • Percentage Breakdown
    • 50% page by page content edits and creation of new pages on client sites
    • 30% full site content integration or transfers for redesigns
    • 10% detail-oriented formatting tweaks
    • 10% basic image editing

    go to method of application »

    Senior Pay Per Click (PPC) Specialist (Cape Town)

    What You'll Get

    World-Class Training and Ongoing Career Development

    • No matter your level of experience, our “Bootcamp” web marketing training program is provided for all new WebFX “family members” to learn, grow and develop in and out of the office with the hard skills necessary to be successful in their position.
    • From training with our Sr Digital Marketers to access to countless industry-leading online training resources/courses/tutorials to getting experience with nearly 1,500+ different clients with various platforms, digital services and in every industry you can think of (and then some), our training program is simply unrivaled!
    • Training doesn’t stop after your initial training period, we offer career development training and monthly Lunch-and-Learns with our state-of-the-art training amenities to facilitate departmental trainings, industry-related updates, and more!
    • FXLearns program – where you get incentives for taking advantage of our countless industry training resources
    • After 1,500+ clients, we’ve been able to truly master our processes and procedures – you will be trained on all of those - no need to develop how to do things (unless you want to help us continually improve that process!) – because we refuse to ever stagnate, we are always pushing the envelope to make those processes 1% better too!

    Opportunities for Growth

    WebFX grew 250%+ over the past 3 years both locally and globally, and merit-based promotional opportunities are abundant if you're meeting or exceeding position performance metrics. We believe in growing and promoting our internal team first and foremost. In fact, 95% of our promotions are internal! All team members have a very clearly defined progression path, so you know exactly what is expected of you so you can put your career in your own hands. And what’s more, you’re not expected to know it all - we believe in continually striving to be an expert in your subject matter of expertise – so while we will purposely challenge you to grow in SEO/PPC/Google Analytics, we are a full service agency that has experts in other departments that handle everything else - from link building, social media, web design and web development. So you can truly master your trade.

    Our goal is to hire on 50+ team members over the next 36 months in South Africa, and we've recently opened our office in Cape Town to help us achieve this goal.

    Potential Promotional Path for Digital Marketing Specialist Account Manager:

    Digital Marketing Research Consultant, Director of Digital Marketing, Sr. Digital Marketing Research Consultant, etc.

    Who We're Looking For

    • 2+ years of Google Paid Ads experience
    • Ideally, experience managing higher spend clients or a brand account
    • Historical knowledge and direct experience with creating and managing paid search
    • Understanding of constructing and testing ad copy
    • Extensive knowledge of digital marketing
    • Strong analytical background
    • Strong organizational skills
    • Ability to be proactive and entrepreneurial

    What You'll Do

    • Manage all aspects of \PPC campaigns for clients in order to drive client growth/success
    • Optimize client websites for search engines (on-page SEO)
    • Perform keyword research for PPC campaigns
    • Analyze competitors’ websites and online marketing initiatives
    • Create and manage paid search ad campaigns
    • Manage significant paid search budgets on top tier search engines (Google & Bing)
    • Prepare monthly PPC campaign reports
    • Optimize web content for keywords related to customer products and services
    • Consult with clients about their business goals and propose solutions and strategies that meet their needs (primary point of contact for your individual clients)
    • Analyze and Correct technical issues on the backend of websites
    • Perform A/B, website usability, and website conversion rate testing with a focus on Conversion Rate Optimization (CRO)

    go to method of application »

    Customer Support Team Lead (Saas Experience)

    What You'll Get

    World-Class Training and Ongoing Career Development

    • No matter your level of experience, our “Bootcamp” web marketing training program is provided for all new WebFX “family members” to learn, grow and develop in and out of the office with the hard skills necessary to be successful in their position.
    • From training with our Sr Digital Marketers to access to countless industry-leading online training resources/courses/tutorials to getting experience with nearly 1,500+ different clients with various platforms, digital services and in every industry you can think of (and then some), our training program is simply unrivaled!
    • Training doesn’t stop after your initial training period, we offer career development training and monthly Lunch-and-Learns with our state-of-the-art training amenities to facilitate departmental trainings, industry-related updates, and more!
    • FXLearns program – where you get incentives for taking advantage of our countless industry training resources
    • After 1,500+ clients, we’ve been able to truly master our processes and procedures – you will be trained on all of those - no need to develop how to do things (unless you want to help us continually improve that process!) – because we refuse to ever stagnate, we are always pushing the envelope to make those processes 1% better too!

    Opportunities for Growth

    WebFX grew 250%+ over the past 3 years both locally and globally, and merit-based promotional opportunities are abundant if you're meeting or exceeding position performance metrics. We believe in growing and promoting our internal team first and foremost. In fact, 95% of our promotions are internal! All team members have a very clearly defined progression path, so you know exactly what is expected of you so you can put your career in your own hands. And what’s more, you’re not expected to know it all - we believe in continually striving to be an expert in your subject matter of expertise – so while we will purposely challenge you to grow in SEO/PPC/Google Analytics, we are a full service agency that has experts in other departments that handle everything else - from link building, social media, web design and web development. So you can truly master your trade.

    Our goal is to hire on 50+ team members over the next 36 months in South Africa, and we've recently opened our office in Cape Town to help us achieve this goal.

    Who We're Looking For

    Desired Education

    • Bachelor’s degree is preferred.
    • Pre-employment testing is required.

    General Knowledge

    • Fluent in English (written and verbal). Resume must be in English to be considered.
    • Comfortable with both object-oriented and procedural programming methodologies

    Qualities

    • Likes to get things done, highly efficient
    • Commitment to delivering high-quality communication, and bug fixes to users
    • Professional, dependable, solid work ethic, detail-oriented, dedication to quality, self-motivated
    • Enjoys solving problems
    • Customer-centric mentality, highly empathetic to users
    • Obsesses over details
    • Enjoys writing processes and making technical concepts more consumable for their audience
    • Ability to understand prioritization/urgency level

    What You'll Do

    • Ensure all information necessary to the ticket has been completed by the requester- fill in any gaps by gathering information on your own, or if we must, follow up with the requester
    • Test site bugs yourself and confirm if you’re able to replicate
    • Assign/triage helpdesk ticket to the right team member to execute on the fix (will have flow chart for knowing who to send to)
    • Update application documentation, processes and standard operating procedures
    • Publish in-app guides/documentation answering frequently asked questions
    • Complete and close out tickets independently, when possible (i.e. Tier 1 support troubleshooting)
    • Manually test new features and bug fixes
    • Clearly communicate when Requests need edits or additional information
    • Report on weekly KPIs: ie. tickets received, tickets completed, etc.
    • Report on guides/help docs analytics / usage

    Method of Application

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