As a leading workplace management solutions provider across Africa Middle East, operating in over 28 countries, with over 40,000 employees, Tsebo Solutions Group offers our clients improved workplace productivity that supports their success. At Tsebo, we believe that the local expertise of our people and the global standards by which we operate, enables u...
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Duties & Responsibilities
- Experience in coordination of projects and managing contractors / suppliers
- Requires specialised theoretical knowledge and processes relating to Infrastructure maintenance practices, processes and regulations
- Medium term planning (12 months) involves conducting the planning of activities to support new business targets and growth
- Organise, plan and prioritise tasks for self and team to ensure that work gets done profitably and efficiently.
- Interact with stakeholders and team - influencing, motivating and encouraging specific behaviour
- Develop and maintain engineering reports, tracking progress, challenges, and outcomes.
- Provide expertise in coordinating schedules and resources related to engineering tasks
- To provide technical support regarding reactive maintenance and planned preventative maintenance on plant and equipment, within the service level requirements.
- Monthly recording and updates of maintenance calls, costing and stock taking.
- Monthly costing on all tasks and materials carried out for approvals and payment.
- Implementation and design of SLD of client buildings as requested for maintenance and monitoring purposes, including maintenance check sheets and recording thereof.
- Ensure that proper preventative maintenance schedules and equipment registers are maintained at the unit.
- Conduct a detailed maintenance audit and stock take at least every month.
- Record and share teams’ overtime and leave, including planned leave and overtime.
- Assist the team members on tasks that need additional expertise and assistance.
- Create and maintain records concerning cell phones, laptops and vehicles.
- Attend operational meetings on a weekly basis and when required by the client
- Handles IR related issues together with the Senior Facilities Manager.
- Ensures that spare parts and material stocks are maintained at acceptable levels and performs a monthly stock take. Always have essential spares in stock.
- Provide leadership and supervision to ensure the engineering team is performing optimally and aligned with project objectives
- Assist with the allocation of Technical work orders.
- Follow up with the Technical team to ensure work orders are restored timeously.
- Assist with ensuring that invoices are checked, signed and passed on to the respective Manager to verify that the work was completed.
- Administer the modification of work orders to accommodate stock issues or labour capture on ONKEY.
Stakeholder Management
- Provide internal stakeholders with updates of Infrastructure, outages and scheduled shutdowns
- Engage and manage the performance of suppliers and contractors
- Engage with management with regards security, health and safety and critical technical breaches or anomalies
Qualifications
- Matric,
- MS Word, Excel, PowerPoint
- Extensive knowledge of Computerised Maintenance planning systems and process with emphasis on planned preventative maintenance
- 3-5 years’ experience in a similar environment
- Apprenticeship in engineering with at least 2 years practical experience
- Preferably registered with the SAFMA / other accredited facilities / engineering bodies
- Minimum of 3 years’ experience in an Infrastructure / facilities management position within maintenance and repairs, covering emergency power backup systems and all electrical and mechanical equipment
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Duties & Responsibilities
- Take full responsibility and management of the unit
- Need to be able to work in a demanding environment.
- Setting and management of service delivery standards
- Lead, motivate, train and develop a team of staff
- Implement and maintain operational controls in line within budgetary requirements
- Ensure quality of food preparation, presentation and service is up to Fedics standards by meeting all quality star grading standards in all areas of responsibility as per grading checklist
- Ensure all Fedics policies and procedures are complied with
- Daily HR and IR issues (including training, development & amp; performance management)
- Analyse and pre-empt client needs and possible complaints
- Take responsibility for all functions by organising, preparing & co-ordinating.
- Management of all administration, finances, debtors, budgets, etc.
- Process Fedics paperwork and compile & understand weekly & monthly P & L
- Relationship building with the client and customers on a daily basis (essential)
- Must be able to work long hours and over weekends should there be a need
- Stay abreast of latest food trends and best practices
Qualifications
- Matric /Grade 12
- Relevant Degree/Diploma or Certificate
- Minimum of 3 years experience is advantageous
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Duties & Responsibilities
- Technicians are to drive according to the road regulations of SA on prior planned routes, ensuring that the service team arrives safely, unharmed & timeously at their destinations. Technicians are to always comply with the Company Vehicle and Fuel Policies.
- Technicians are to be always in possession of a valid driver’s license and PDP.
- Technicians are to complete vehicle checks every 2 weeks.
- Technicians are to report accidents, bumps, scratches, or any defects on the vehicles to Management as and when it happens.
- Deliver a quality inspection and treatment service to exceed customer expectations.
- Provide customers with written evidence of service delivered and advice for maintaining pest free conditions Upsell Tsebo Hygiene/Pest Control products and services and/or refer sales inquiries for leads to Sales Executives.
- Mix and apply pesticides in accordance with label recommendations and comply with relevant legislation.
- Plan work routes efficiently and productively and achieves 100% state of service.
- Accurately submit reports and other related paperwork as required at specified time intervals.
- Manage a territorial area and all customer contained within it.
- Inspect buildings and premises for signs of pests or infestation.
- Determine the type of treatment needed to eliminate pests.
- Apply pesticides in and around buildings and other structures.
- Design and carry out pest management plans.
- Create barriers to prevent pests from entering a building.
- Must be flexible, as the job may require travel and additional working hours
- Ensure that all OHS Act (Occupational Health and Safety) requirements are adhered to site specific requirements in line with company policies, quality programmes and legislation.
- Good English language skills.
- Excellent verbal and written communication, with the ability to converse at all levels.
- Experience dealing with people.
- Customer Service experience.
- Health and Safety Experience.
- Planning and project management experience.
- Sales exposure.
- Self-motivated and ability to work unsupervised on own initiative.
- Self-motivated and ability to work unsupervised on own initiative.
- A proactive, analytical, logical and disciplined approach to problem-solving.
- Strong planning, organizational and prioritization skills.
- Excellent verbal and written communication skills.
- Understand and engage in contemporary and changing communication trends.
- Good people skills and relationship building.
- Attention to detail.
- Time management.
- An innovator and creative.
- To constantly be aware of current trends and innovation in the industry and make suggestions how these could be implemented in the business.
- To maintain a high standard of morale and motivation through good communication skills.
- To attend meetings, training sessions and conferences when required.
- To ensure that the company’s objectives are achieved.
Qualifications
- Minimum Matric.
- Relevant tertiary qualification and/or equivalent experience.
- Knowledge of legislation relevant to the Pest control industry.
- Registered and up to date PCO.
- 3 – 5-year pest elimination qualification preferred.
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Duties & Responsibilities
Cleaning
- Maintain a clean office and related facilities environment at all times – reference cleaning schedule and standards
- Maintain clean common areas and ablution facilities and replenished consumables at all times – reference cleaning schedule and standards
- Maintain clean and tidy kitchens at all times - reference cleaning schedule and standards
- Refreshment Service
- Make & serve refreshments as required
- Ensure that cups are clean at all times
- Ensure that kitchen crockery is well taken of
- Report breakages and losses in the kitchen
- Serve tea as per schedule / required
- Perform other related duties as may be required from time to time
- Compliance with both Tsebo Facilities Solutions & Client company rules, policies and procedures, including Occupational Health & Safety Act
- Provide support to other Tsebo Facilities Solutions site personnel as and when required / agreed with management
- Maintain stock of consumables and cleaning items and advise when running low, as per schedules and standards
- Keep the meeting rooms clean at all times and ensure that there is flip chart paper, board markers, etc available
- Keep the kitchen clean and tidy
- Ensure Tea stations are neat
- May be required to assist with any other duties that may be outside scope of responsibility
Qualifications
- Grade 10
- 2-3 years relevant experience
- Practical knowledge of cleaning, refreshment (beverage) service and associated appliances
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Duties & Responsibilities
Maintenance Management:
- Develop and execute comprehensive maintenance plans for plumbing, building fabric, and civil engineering systems.
- Ensure timely and efficient execution of preventive and corrective maintenance tasks according to the SLA.
- Monitor the status of maintenance tasks and address any deviations or delays.
- Evaluate the effectiveness of maintenance strategies and make adjustments as needed.
Reactive Response:
- Quickly assess and address unexpected maintenance issues, minimizing disruptions to university operations.
- Prioritize and delegate tasks to maintenance teams, contractors, or service providers as required.
- Implement efficient and effective solutions to resolve reactive issues.
SLA Compliance:
- Ensure compliance with the SLA agreements, meeting response times, resolution targets, and quality standards specified.
- Maintain records of SLA performance and communicate progress to stakeholders.
Monthly Reporting:
- Prepare detailed monthly reports outlining maintenance activities, completed tasks, ongoing projects, and performance against SLA targets.
- Provide insights into key trends, challenges, and areas for improvement.
- Include financial summaries and resource utilization metrics in the reports.
HR and IR Management:
- Handle HR responsibilities, including recruitment, training, performance management, and development of maintenance staff.
- Address HR and IR issues promptly and effectively, fostering a positive work environment and addressing conflicts if they arise.
Resource Management:
- Efficiently allocate human, financial, and material resources for maintenance projects and tasks.
- Monitor resource utilization and identify opportunities for optimization.
Budget Control:
- Manage the maintenance budget, tracking expenditures, and ensuring that maintenance activities are cost-effective.
- Identify areas for cost-saving measures without compromising quality.
Stakeholder Communication:
- Maintain open and effective communication with academic, residential, and support staff regarding maintenance schedules, disruptions, and progress on projects.
- Address feedback and concerns promptly.
Compliance and Regulation :
- Ensure that maintenance activities adhere to building codes, safety regulations, and environmental standards.
- Keep up to date with any regulatory changes that may impact maintenance practices.
Emergency Preparedness:
- Develop and update emergency response plans for maintenance-related incidents.
- Coordinate with relevant parties to ensure swift and effective responses during emergencies.
Continuous Improvement:
- Identify opportunities to enhance maintenance processes, increase efficiency, and implement sustainable practices.
- Stay informed about emerging technologies and industry best practices.
Data Management and Analysis:
- Maintain accurate records of maintenance activities, repairs, and upgrades.
- Analyse data to identify trends, recurring issues, and areas needing improvement.
Interdepartmental Collaboration:
- Collaborate with other university departments, such as facilities management, academic administration, and finance, to align maintenance efforts with overall university goals.
Health and Safety Oversight:
- Prioritize health and safety in all maintenance activities, ensuring that work is carried out in compliance with safety protocols.
Qualifications
Minimum:
- N5/T3
- Technical qualification in the Civil engineering field
- Working knowledge of OSH act
- Working knowledge of related Statutory and Regulatory requirements
- Valid driver’s license and own transport is essential.
- Computer literacy – MS Office
- 5 years’ min experience post qualification with management experience
- Working knowledge of maintenance strategies emphasising Planned and Preventative techniques
- Project Management Experience.
- Incident Management to be added as well as Problem Management
- Good understanding of client’s needs & SLA’s
- Knowledge of all tools and safe practises when using such tools
- Above average knowledge of general maintenance items, practices and procedures
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Duties & Responsibilities
- To ensure that the Company & Statutory regulations regarding cleanliness & hygiene are complied with within all tasks undertaken.
- To ensure that the quality standards of both customer service and operating processes, health and safety standards and food standards are met.
- Assists in the preparation of meals, especially salads and desserts.
- Places entrees, salads, desserts and other food on the serving line.
- Keeps the serving line well-stocked and clean.
- May assist in training new employees.
- Stores and records food leftovers.
- Keeps canteen tables, kitchen and other areas clean and orderly.
- To ensure that customer expectations are met within the provisions of the contract.
- To ensure a high level of customer service within the area of responsibility.
- Where applicable, to ensure that stock in the designated area of responsibility is counted and signed over to the correct staff on the following shift.
- To carry out any reasonable request by management.
- To report and where possible take action when faced with customer and client complaints or compliments.
- To attend meetings and training courses as may be necessary.
- Performs related work as assigned.
Qualifications
- Be 18 years of age Must have completed at least a matric / senior certificate.
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Duties & Responsibilities
- Take full responsibility and management of the unit
- Need to be able to work in a demanding environment.
- Setting and management of service delivery standards
- Lead, motivate, train and develop a team of staff
- Implement and maintain operational controls in line within budgetary requirements
- Ensure quality of food preparation, presentation and service is up to standard by meeting all quality star grading standards in all areas of responsibility as per grading checklist
- Ensure all policies and procedures are complied with
- Daily HR and IR issues (including training, development & performance management)
- Analyse and pre-empt client needs and possible complaints
- Take responsibility for all functions by organising, preparing & co-ordinating.
- Management of all administration, finances, debtors, budgets, etc.
- Process paperwork and compile & understand weekly & monthly P & L
- Relationship building with the client and customers on a daily basis (essential)
- Must be able to work long hours and over weekends should there be a need
- Stay abreast of latest food trends and best practices
Qualifications
- National Senior Certificate
- Relevant Culinary Degree/Diploma or Certificate
- Minimum of 5 years’ experience Chef / Catering Manager within retail
- Experience in managing team of 20+ staff
- Functions / events experience
- Managing convenience store experience
- Own reliable transport
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Duties & Responsibilities
- To ensure that the Company & Statutory regulations regarding cleanliness & hygiene are complied with within all tasks undertaken.
- To ensure that the quality standards of both customer service and operating processes, health and safety standards and food standards are met.
- Assists in the preparation of meals, especially salads and desserts.
- Places entrees, salads, desserts and other food on the serving line.
- Keeps the serving line well-stocked and clean.
- May assist in training new employees.
- Stores and records food leftovers.
- Keeps canteen tables, kitchen and other areas clean and orderly.
- To ensure that customer expectations are met within the provisions of the contract.
- To ensure a high level of customer service within the area of responsibility.
- Where applicable, to ensure that stock in the designated area of responsibility is counted and signed over to the correct staff on the following shift.
- To carry out any reasonable request by management.
- To report and where possible take action when faced with customer and client complaints or compliments.
- To attend meetings and training courses as may be necessary.
- Performs related work as assigned.
Qualifications
- Be 18 years of age Must have completed at least a Nationa Senior Certficate
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Duties & Responsibilities
Response to calls & Enquiries
- Answer all helpdesk related calls within the agreed SLA time
- Respond and address all email queries as they arise according to client agreed processes and protocols
- Address any walk-in client requests
- Answer calls and take messages when required
- Radio any urgent calls to the cleaning and maintenance teams as received.
Log Calls
- Log calls accurately on the system, ensuring the pertinent details are captured correctly and accurately. Including but not limited to caller details, fault details, location details.
- Ensure the calls are categorised to the correct service type.
- Ensure the calls are prioritised according to the SLA requirements.
- Ensure the calls are assigned to the correct team / subcontractor for action.
- Ensure that all the updates provided by the FM team are captured and the status of the call is updated.
- Follow up on the call list daily to ensure the calls remain in SLA time.
- Close calls when required.
- Question the caller to establish the actual call requirements and ensure the most accurate detail is captured to assist the team to complete the call timorously.
- Log all PPM calls as per the PPM list and ensure these are assigned correctly.
- Familiarise yourself with the safety requirements with specific tasks and ensure the correct documentation is sent with calls which are assigned to ensure compliance.
- Support the Maintenance planner with any work order requirements where required.
Caller Interaction
- Respond to callers within the defined response time.
- Provide feedback on job progress and ensure the caller is kept updated on the progress.
- Escalate any issues as required.
- Handle all enquiries / calls in a polite, friendly and professional manner.
- Handle difficult callers with respect and diplomacy.
- Escalate difficult callers to the relevant Manager when necessary.
- Establish a good working relationship with client and contractors
Reports
- Daily, Weekly, Monthly reports to be generated and distributed as per the report matrix as well as adhoc reports requested by the client and management.
- Client satisfaction reports to be generated. Ensure that 5% of calls logged are surveyed and responses recorded.
Qualifications
- Matric
- Contact Centre/ Customer Service Certificate
- 1 - 2 years experience
- Contact Centre/ Customer Service Certificate
- Experience with Infor EAM V11 an advantage
- Experience with Remedy an advantage
- Catering knowledge advantageous
- Facilities Experience advantageous
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Objectives
- Liaise closely with the Helpdesk personnel to ensure calls are restored within the required time.
- Ensure that best operating practice is applied when undertaking maintenance tasks/repairs.
- Undertake planned maintenance tasks allocated by the Electrician or Electrical Foreman.
- Undertake re-active maintenance tasks and repairs allocated by the Electrician or the electrical foreman.
- Ensure that the work area is left in a clean and tidy manner after completion of work.
Installation work
- Ensure that all installation work is performed using the best operating practice.
- Perform the following installation work:
- Trenching
- Chasing of walls
- Installation of conduct
- Pulling cables
Cleanliness
- Assist in keeping workshop and substations clean and tidy.
- Ensure that the uniform is always neat and clean.
Safety
- Ensure that all jobs are curried out using the correct PPE, if you have not been supplied with the relevant PPE it is your responsibility to request it from your manager.
- Ensure that you work in a safe manner.
- Carry out reasonable requests from the Electrical Services Manager or Electrical Foreman.
- Report any items which may endanger the safety of staff, patients, or visitors.
- You may be requested to work overtime.
- Ensure adherence to TSEBO House rules and Occupational Health and Safety Act.
General
- All Staff to fully adhere to TFS House Rules and Safety, Health, Environmental and Quality Systems (SHEQ) (ISO 9001, ISO 14001 & ISO 18001).
Qualifications
- Grade 12
- National Diploma in Electrical Engineering /N6 Certificate
- 1-2 years’ experience in similar environment.
- Good knowledge of electrical maintenance.
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Duties & Responsibilities
- Identify and action cleaning opportunities, in addition to set tasks,
- Complete cleaning tasks within a specified time,
- Cleaning in offices/wards, public areas and areas as specified by your line manager,
- Maintain Tsebo hygiene standards as prescribed,
- Maintain and promote customer and client relationships.
Qualifications
- Minimum Grade 11,
- Experience as a Cleaner or ability to learn quickly,
- Knowledge of how to operate cleaning equipment – buffing machine and managing of equipment advantageous.
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Duties & Responsibilities
- Acknowledge the customer with a smiling face and remember that the customer always comes first and always make our customers know that they are important and special to us.
- Handle all customer questions and concerns.
- Must ensure that the counter around the tills is clean and ensure that the tills are operational.
- The cashier must ensure that the float is counted also ensure that there is sufficient change in the tills and ensure that there is sufficient paper and ribbon in the printer.
- To ensure that stock in the resale area is correctly displayed and that fridges and shelves are restocked daily
- Must ensure that the front of house area is clean.
- Counting money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- To ensure that the daily cash up and related paperwork is completed accurately and completely according to the standard.
- Must issue receipt to the customer and return the appropriate change Any discrepancies must be accounted for and short falls will be deducted as per agreement.
- Must assist in the smooth running of the front of house.
- Must assist the front of house and back of house in running with orders.
- Assist anywhere possible when the store is quiet, including assisting in cleaning.
- Clean up the counter and Prepares a Sales analysis on a daily basis.
- Must on close of shift, ensure that the Admin Assistant / Admin manager has been called to do an end of shift cash-up for each till.
Qualifications
- Must have completed Grade 12/ Matric
- Must have 2-5 years experience in similar role
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Duties & Responsibilities
- To order goods and supplies to ensure that maximum/minimum stock levels are maintained.
- To liaise with senior managers on the ordering of goods which fall outside the agreed financial parameters.
- To order all items through approved suppliers only, obtaining permission for ordering any items which are only available through an alternate source.
- To ensure that goods received are of the quality and quantity ordered and in accordance with the agreed price.
- To ensure the timeous and correct completion of all administration in respect of deliveries.
- To complete all documentation and take the necessary action in cases of non-delivery, substandard deliveries or over pricing.
- To ensure that all items are stored correctly, in terms of temperature, humidity and shelf life and that no food items are stored on the floor.
- To ensure correct stock rotation and that issues are effected on a first in, first out basis.
- To ensure that all issues are made against requisitions and that no items leave the storeroom without the appropriate documentation or signature.
- To ensure maximum security of all storeroom areas, that no unauthorised person enters the stores or is issued with a key allowing access.
- To inform management and follow agreed procedures in the case of spoilage or damage of any item.
- To take stock at prescribed intervals and ensure that all necessary administration is completed without delay.
- To attend meetings or training courses as required.
Qualifications
- Be 18 years of age. Must have completed at least a standard 10 / secondary education.
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Duties & Responsibilities
- To take responsibility of the catering facility in the absence of the catering manager / front of house manager.
- Maintain operations standards of the kitchen including stock, cash and staff levels.
- To ensure the highest level of service is provided to all customers.
- Ensure all core standard procedures are adhered to at all times.
- Maintain an up-to-date knowledge of products and encourage staff to develop their product knowledge.
- Ensure the kitchen and front of house areas operate within health and safety and food safety regulations.
- To support promotional activity within the facility.
- To maintain an awareness and control of all security systems on site.
- To maintain a good working relationship with the company, customers.
- To report any maintenance issues within the department to the relevant parties.
- To carry out and maintain cash handling policies and general administrative duties.
- To be responsible for ongoing motivation of staff, leading by example.
- To manage staff and ensure they achieve their full potential.
- To assist and take part in regular team meetings as agreed with senior management.
- To be responsible for monitoring and developing of fixed and indefinite staff members.
- Monitoring of staff timekeeping and attendance.
- To re-arrange duties and rosters as necessary to ensure that all tasks are correctly and timeously completed.
- To ensure that the preparation of food is hygienic and that a "clean as you go" discipline is adhered to.
- To ensure that food in the bains-marie looks attractive at all times, re-garnishing where necessary or replenishing.
- To further your own knowledge of management methods and principles to ensure future advancement and further upgrading in management standards for the profession as a whole.
Qualifications
- Completed National Senior Certificate
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New Business Development
- Identify and pursue new business opportunities within the Facilities Management sector.
- Conduct market research to uncover potential clients and understand their needs.
- Build and maintain a robust pipeline through cold calling, networking, and leveraging industry contacts.
- Develop tailored proposals and presentations that speak directly to client challenges and goals.
- Lead negotiations and close deals that align with company objectives and client expectations.
- Collaborate with internal teams to price solutions and ensure feasibility and profitability.
Client Relationship Management
- Foster long-term relationships with existing clients, ensuring satisfaction and loyalty.
- Present new services and solutions to enhance client value and deepen engagement.
- Coordinate with technical and operational teams to deliver seamless service and support.
- Facilitate client debriefs and feedback sessions to continuously improve offerings.
Strategic Business Planning
- Attend industry events, conferences, and networking functions to stay ahead of market trends.
- Provide insights and recommendations to senior leadership on emerging opportunities.
- Identify and develop new service lines, campaigns, and distribution channels.
- Position Tsebo Facilities Solutions as a thought leader and preferred provider in the market.
Sales Operations & CRM Management
- Maintain accurate records of sales activities and client interactions in Salesforce.
- Forecast sales targets and track performance against goals.
- Ensure compliance with internal sales processes and reporting standards.
- Support marketing initiatives and ensure alignment with sales strategies.
Bid & Tender Management
- Lead the qualification and management of tender opportunities.
- Coordinate bid submissions and ensure timely delivery of high-quality proposals.
- Work closely with the bid office and call center team to maximize conversion rates.
- Conduct research and analysis to support competitive positioning and pricing strategies.
Qualifications
- Bachelor’s degree in a relevant field (e.g. Business, Marketing, or related discipline)
- At least 5 years of solution selling experience in a B2B environment
- Proven success in Facilities Management, especially in hard services
- Strong operational background in the services sector
- Familiarity with industry technologies, key role players, and market trends
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Duties & Responsibilities
- Ensure work schedules/job cards are in place for each position and relevant to site.
- Report maintenance and safety concerns to the manager on a day-to-day bases
- Ensure consistently high service standards are maintained for all services in scope with regular inspections.
- Ensure that staff are correctly and smartly dressed displaying a name badge. Highlight to sites the importance of always upholding the company image.
- Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation.
- Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
- Do daily checks and follow-ups.
- Report maintenance and safety concerns to the manager on a day-to-day basis.
- Maintain personal health, hygiene and professional appearance.
- Responding to management request timeously and providing necessary action required.
- To maintain a high standard of morale and motivation through good communication skills.
- Ensure work schedules/job cards are in place for each position and relevant to site
Qualifications
- Minimum Matric/Grade 12.
- Tertiary qualifications highly advantageous
Method of Application
Use the link(s) below to apply on company website.
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