Latest Openings at Assupol

Description

• Facilitate client relations across branch offices
• Oversee service delivery to both external and internal clients (TCF)
• Address and document complaints proficiently (TCF)
• Supervise adherence to compliance standards and client service efficiency (TCF)
• Monitor the calibre of all client service administrative tasks related to sales (TCF)
• Support sales efforts to meet targets effectively.
• Administer business retention strategies.

Supervise New Business Policy Administration

• Ensure the efficiency and accuracy of data capturing processes (TCF).
• Monitor compliance with quality assurance standards for new business procedures, including sampling 1% AL and 4% CNS cases (TCF).
• Oversee the implementation of tick-off procedures and policies to uphold regulatory compliance and operational integrity (TCF).
• Provide leadership and guidance to optimize new business operations and maintain high standards of service delivery.

Supervise Claims Registration Processes

• Oversee the registration of claims, ensuring accuracy and completeness (TCF).
• Review processed claims to verify accuracy and ensure comprehensive system notes (TCF).
• Conduct checklist completion on a sampling basis and submit to the Branch Operations head office (TCF).
• Provide leadership and guidance to maintain quality assurance and compliance standards in claims management.

Management of budgetary control 

• Compile budget.
• Supervise branch office expenditures within budget limits.
• Strategize and implement methods to reduce operational costs.
• Oversee procurement, inventory management, and supply logistics.
• Report on Branch Office Operations
• Present monthly administrative activity reports detailing daily office operations and challenges.
• Furnish Sales with weekly statistics regarding pending correspondence related to new business.

Requirements

Knowledge and SKills

• Degree in Management (Advantage)
• Recognized qualification as per the FSCA list of recognized qualifications

Technical/Legal Certification

• RE 5 (Representatives)
• RE 1 (Key Individuals) (Advantage)
• Fit and Proper Representative: Tier 1

Experience

• 4 Years’ Experience in the Insurance Industry; 
• 3 years in Supervisory/Management
• Experience in Category A, B1,B2, C and Retail Benefits

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Main Purpose

To recruit, maintain and develop sales representative and brokers and set targets.

Develop and maintain sales and marketing plan

• Develop an integrated sales & marketing plan
• Implement and align marketing plan with regional plan and submit to management
• Review and update strategic plan on a regular basic
• Compile report on progress made on strategic plan
• Communicate strategic plan to sales representatives

Perform recruitment and selection process for sales representative

• Advertise and market representative positions through presentations
• Select applicants in accordance with FSCA requirements implementation of assessment selection battery

Conduct training to sales representative

• Facilitate the pre-course and post-course training
• Responsible for on-the-job assessment of representatives

Conduct coaching process

• Give technical support and motivation to representatives
• Coach representatives on improving their selling skills
• Provide recognition through performance management system

Conduct training to brokers

• Ensure brokers are equipped with sufficient office documentation e.g. application forms
• Handle administration queries on behalf of dedicated brokers
• Check business methods of dedicated brokers and advise accordingly
• Update brokers on Assupol products and services regularly
• Ensure computer software of brokers are up to date in respect of Assupol products and services
• Build professional business relationships with brokers 

Identity and develop new and current markets

• Identify, penetrate and develop new markets
• Negotiate stop order markets
• Maintain contacts with key decision makers and insurance industry resources (new and existing)
• Retain and increase market share in existing markets
• Manage the business retention
• Conduct products presentations in the market

Maintain production targets and retain business

• Ensure and monitor set production targets are achieved
• Maintain business retention 

Comply with FAIS requirements

• Supervise representative when rendering services under supervision
• Submit supervision evidence to MSSI on a monthly basis
• Mentor and train supervisee to ensure that they have a proper understanding of products
• Observe meetings between representative and clients 

Compliance

• Complaints
• Number of complaints Received
• Number of complaint referred for investigation (Forensic)
• Number of complaints referred for Debarment Hearing based on outcome from debarment Committee

Training and Awareness

• Refresher Training
• New Product Training
• Record of Advice
• Financial Needs Analysis
• Completion of the application forms

Other

• Adhere to code of conduct
• Adhere to TCF
• Comply with risk and audit requirements
• Display the values and culture
• Provide leadership to your team to assist them in achieving their target

Requirements

Knowledge and Skills 

• Matric
• Relevant Qualification (recognised by the FSCA)

Technical/Legal Certification

• Regulatory Examination Level 5: Representatives
• Regulatory Examination Level 1: Key Individuals
• Class of Business (Long Term Insurance and Investments) (Depending on Date of Appointment as Key Individual in the industry)
• CPD

Experience

• 1 year management and oversight experience in categories A, B1, B2, C, B1-A, B2-A and retail pension funds
• 2 years Project Managementb
• 2 years Insurance industry
• At least 1 years advice and intermediary experience in category A, B1, B2, C, B1-A, B2-A and retail pension funds