Vacancies at Nedbank

Job Purpose

• The ideal candidate will provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Job Responsibilities

• Action stakeholder requests by capturing and processing the administration request on the relevant system.
• Action vendor invoice payments by capturing and processing the data on the relevant system.
• Perform reconciliations from Supplier invoice and general leadger accounts by comapring with the supporting documents and Management Information Systems (MIS).
• Contribute to revenue increase by driving the submitted sales to completion.
• Compile a catalogue of services by allocating costs per product.
• Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.
• Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.
• Monitor departmental financial performance by analysing actual to budget variances.
• Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements.             
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Minimise operational costs by avoiding unnecessary expenditure.
• Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
• Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
• Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
• Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
• Verify client information on systems in accordance with Nedbank policies and FICA rules.
• Prepare trustee meeting packs and month end packs for management .
• Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
• Escalate anomalies where cases or call records not found or if there a  mismatch of accounts are not logged by emailing Team Manager.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Minimum Experience Level

Role specific

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma: Financial Management / Diploma in Business Administration

Type of Exposure

• Completing various administrative duties (e.g. answering phones; making copies; filing)
• Managing conflict situations
• Comparing two or more sets of information
• Communicating internally
• Tracking cost against a budget
• Capturing data
• Checking accuracy of reports and records
• Drafting reports
• Managing customer expectations

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business terms and definitions
• Data analysis
• Relevant regulatory knowledge
• Business writing skills
• Product Knowledge
• Relevant system knowledge
• Governance, risk and controls

Behavioural Competencies

• Communication
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work

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Job Purpose

• The ideal candidate will execute the compliance function for Collections and Recoveries through monitoring; exception reporting and developing networks; providing advice to minimise regulatory; reputational and compliance risk and endeavour to avert potential litigation /penalties and ultimately increase shareholder value for the Bank.

Job Responsibilities

• Contribute to achievement of Business Unit objectives and financial results by providing the appropriate information timeously to relevant operational areas and sharing knowledge and insight where required.
• Ensure delivery of quality service by setting quality assurance standards aligned to business strategy and in line with Best Practice, ensuring data integrity through spot checks and self-reviews and using the appropriate communication channels.
• Ensure to obtain stakeholders buy-in by understanding stakeholder expectations, providing regular feedback, recommending appropriate solutions and assisting in the implementation and monitoring of outcomes.
• Build and maintain relationships with internal and external stakeholders by identifying needs and operating within Service Level Agreements (SLAs) and deadlines.
• Build trusting working relationships by regular communication, giving constant feedback and supporting others.
• Co-ordinate internal & external stakeholders and present weekly and monthly reports to senior management and various stakeholders.
• Contribute to mitigation of risk by gathering and analysing data, identifying the risks, communicating and presenting findings, device, implement and monitor appropriate solutions.
• Review and enhance processes and systems by identifying and recommending areas of improvements and making submissions to the relevant parties.
• Monitor adherence to regulations, policies and procedures by gathering and analysing management information, identifying non-adherence, communicating and formulating appropriate solutions.                                                                  
• Ensure compliance with collections and recoveries policies  and sub-policies legal foreclosure procedures and mandates by analysing on losses per account.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Minimum Experience Level

• 3-5 years industry related experience

Preferred Qualification

• Relevant Bachelors Degree in Law, Credit, Banking and / or Finance.

Essential Qualifications - NQF Level

• Diploma

Type of Exposure

• Working with a group to identify alternative solutions to a problem
• Capturing data
• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
• Managing conflict situations
• Sharing information in different ways to increase stakeholders understanding
• Comparing two or more sets of information
• Communicating internally and externally
• Collections and recoveries experience
• Understanding of the legal processes and procedures
• Working in a fast-paced and changing environment

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Adaptability
• Applied Learning
• Decision Making
• Innovation
• Continuous Improvement
• Managing Work
• Quality Orientation
• Technical/Professional Knowledge and Skills

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Job Purpose

• To market and sell Nedbank Card Acceptance products to meet the needs of customers and stakeholders to achieve business objectives.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Listen to clients and stakeholders and ask questions to understand their needs.
• Build relationships with clients and stakeholders by regular contact; being available and getting to know them.
• Resolve client queries by following business procedure and keeping client informed.
• Educate clients on the product offering by presenting them with the relevant information.
• Market products to new and existing clients and stakeholders by identifing client needs and matching product to the need.
• Achieve daily; weekly and monthly sales targets by following business unit sales strategy.
• Close the deal by getting client to sign up for product.
• Improve performance based on management feedback report by acting on report recommendations.
• Meet requirements of product applications by providing all required documentation.
• Ensure all client details are correct by capturing details correctly at application stage.
• Schedule work according to action plan from manager in order to meet business objectives.
• Complete verification procedure for all applications by following business unit requirements.
• Report daily statistics to managers for consolidation.Use recommendations from managers report to improve on the quality of work.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Sales or Marketing Certificate or Bcomm Marketing

Minimum Experience Level

• 2 years or more Card Acquiring Sales experience
• Exposure to selling Card Acquiring Solutions to Corporate
• Extensive Call Calling Experience (Hunter Mentality)
• 2 years or more Relationship Management Experience

Behavioural Competencies

• Advancing Sales Discussions
• High-Impact Communication
• Managing Work
• Sales Disposition
• Qualifying Sales
• Sustaining Customer Satisfaction

Technical / Professional Knowledge

• Administrative procedures and systems
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Nedbank culture
• Cluster Specific Operational Knowledge
• Business writing skills

Type of Exposure

• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Comparing two or more sets of information
• Managing customer expectations
• Interacting with diverse people
• Tracking cost against a budget
• Interacting with external clients
• Working in a fast-paced environment
• Working in a team
• Working with spread sheets

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Job Purpose

• To provide accurate and timely analysis of local and international economic developments and trends and their relevance to financial markets for internal and external clients.

Job Responsibilities

• Build and maintain strong stakeholder relationships through regular engagements that assist in decision-making.
• Establish trusting relationships with internal stakeholders (trading desks; sales teams; Exco and other clusters) through participating in conference calls; engagements; presentations and road shows.
• Develop and maintain sound relationships with external stakeholders (clients; media; regulators; adhoc working committees) through presentations; conferences; interviews; roadshows; telephonic engagements and publication of thought leadership pieces.
• Ensure transformational target are met for own team through consideration of targets during the staff recruitment; retention and training processes; and utilising suppliers listed on the preferred supplier list.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank culture-building initiatives (e.g. staff surveys etc.).
• Participate in the development and implementation of action plans to address issues raised in culture surveys to improve results.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiatives.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.
• Formulate strategies that mitigate risk or provide opportunities for stakeholders by conducting research and analysis.
• Entrench the prominence of the franchise by attending to adhoc requests from stakeholders.
• Engage regularly with Group Balance Sheet Management and other clusters through providing written and verbal monthly market forecasts and analysis.Align closely with international best practice through constant review of global benchmarks.
• Mitigate risk through adherence to compliance guidelines on research; commentary; media engagement and control room issues.
• Enhance alignment to business objectives through management of the distribution database. Increase visibility of trade flow in global markets by enhancing research offering to facilitate retention and acquisition of clients.
• Ensure a holistic product offering and increase revenue to the Bank by supporting other business areas in engagement with clients.
• Manage operational costs in support of research outputs by looking at the cost-benefit analysis of the inputs.
• Manage performance of staff by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and taking appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agreeing on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating an environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision-making processes.
• Stay abreast of field of expertise and deliver on stakeholder expectations by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness byfollowing the recruitment process when recruiting talent.
• Maintain a capable; high performing team andensure that an environment for optimal performance is created by identifying the talent pool through conducting career conversations; utilising the talent grid principles and developing talent retention programmes (e.g.

Preferred Qualification

• Relevant Masters Degree/CFA/CTA/MBA

Type of Exposure

• Implementing a strategic plan
• Measuring client satisfaction
• Working with clients to solve client problems
• Investigating and reviewing processes to improve client satisfaction
• Coaching and mentoring others
• Providing constructive feedback to employees
• Communicating job requirements and performance standards to others
• Managing business risks
• Practical financial markets experience
• Communicating on public platforms

Minimum Experience Level

• Minimum 8-10 years' working experience within the financial markets.

Technical / Professional Knowledge

• Financial Accounting Principles
• Governance, Risk and Controls
• Industry trends
• Operations planning
• Principles of project management
• Relevant regulatory knowledge
• Research methodology
• Strategic planning
• Business writing skills
• Technical Analysis

Behavioural Competencies

• Communication
• Continuous Learning
• Customer Focus
• Inspiring others
• Business Acumen
• Delegation and Empowerment