Service Desk Agent - Fixed Term Contract at AVI Limited

Key Responsibilities:

• Identify, research, and resolve a wide range of user and IT systems issues.
• Provide operational support, including after-hours assistance.
• Monitor systems and infrastructure, responding quickly to complex problems.
• Perform SAP transports and manage user issue logging.
• Facilitate communication of downtime schedules to stakeholders.
• Document and maintain records in the IT Knowledge Base.
• Offer front-line support across platforms like VMWare, MS Exchange, and Windows Servers.

Minimum Requirements:

Experience:

• 2-3 years in a Service Desk or IT Support environment.
• Proficiency in supporting enterprise desktop OS and Microsoft environments.

Qualifications:

• Matric/Grade 12.
• Diploma in Information Technology.
• Valid MCSA and CCNA certifications.
• A+/N+ certifications.
• ITIL Service Management Foundation certification is a plus.

Other Requirements:

• Willingness to work outside normal hours, including weekends and holidays.
• Strong team collaboration and communication skills.
• Customer-centric with a proactive approach to problem resolution.