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Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consistent excellence in operational execution to retailers and man...
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As a Customer Service Consultant, you will be responsible for:
- Customer Handling
- Administration
- Client Service
REQUIREMENTS
- 1–2 years call centre experience preferable/ Customer service experience/Administrative experience or high learning potential
- Grade 12 (Matric)
- Customer service skills
- Conflict resolution skills
- Brand development
- Attention to detail
- Self-motivated
- Ability to work under pressure
- Interpersonal skills
- Communication skills (verbal & written Afrikaans added advantage)
- Time management
- Planning & prioritisation
- Administration skills
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As a DC Controller you will be responsible for:
- Customer and Client Satisfaction
- Achievement of Sales Targets
- Administration
- Client Product Distribution
REQUIREMENTS
What are we looking for?
To qualify for this role you should have:
- 2 - 3 years related sales and merchandising experience in and environment||Essential / Minimum|0-5 years|
- Diploma/NQF level 5
- Customer service skills
- Administration skills
- Team leadership
- Interpersonal skills
- Communication skills (verbal & written)
- Influencing skills
- Sales orientation
- Client service skills
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We’re on the lookout for an experienced Field Manager who will ensure growth for clients, customers and Smollan by proactively influencing and managing relationships between the client, customers and employees; spotting opportunities and providing insights; managing the resources required to ensure efficient and effective day-to-day operations; and acting as a Smollan people custodian, leader and people manager.
- Control Expenses
- Pro-Active Operational Excellence
- People Management
- Stakeholder Engagement
- Achieve POP Objectives
- Achievement of Targets
- Business Insights and Execution
- Monitor New Innovations
- Teamwork and Self-Management
- Manage Promotional Activity
REQUIREMENTS
- 4-5 years’ sales experience in FMCG environment at a managerial/ supervisory level||Essential / Minimum|0-5 years|
- Code 8 drivers license
- Relevant Diploma/Degree at NQF level 6 or 7
- Communication skills (verbal & written)
- Analysis & Problem Solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership Skills
- Planning & organising
- Negotiation skills
- Sales management skills
- Decision making skills
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- We’re on the lookout for an experienced Field Manager who will collaborate to create growth for our Clients, Customers and our Business. Someone who has the ability to proactively influence and manage relationships and resources to ensure efficient and effective service delivery and in-store execution.
As a Field Manager you will be responsible for:
- Manage Promotional Activity
- Pro-Active Operational Excellence
- Teamwork and Self-Management
- People Management
- Efficient Achievement of Targets
- Monitor New Innovations
- Business Insights and Execution
- Control Expenses
- Stakeholder Engagement
- Achieve POP Objectives
REQUIREMENTS
- 3-5 years sales experience in FMCG environment at a managerial/ supervisory level||Essential / Minimum|0-5 years|
- Relevant Diploma/Degree at NQF level 6 or 7
- Code 8 Driver’s license
- Sales management skills
- Decision making skills
- Communication (verbal & written)
- Analysis & Problem Solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership Skills
- Planning & organising
- Negotiation skills
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- We’re on the lookout for an experienced Key Account Manager in Lmpopo.
As a Key Account Manager you will be responsible for:
- Achievement and Management of Profitability, Sustainability and Growth
- Development of Account Tactical Plans in Line with Customer, Client and Group Strategic Direction and Objectives
- Management of Sales
- Account Management
- Teamwork and Self-Management
- Development of Account Strategic Direction
- Stakeholder Engagement and Relationship Management
REQUIREMENTS
What are we looking for?
To qualify for this role, you should:
- 8- 10 years’ experience within an FMCG environment at a regional management level.
- 5 years’ key account management experience
- Matric
- Degree/NQF level 7
- Finance/Accounting or Retail
- Time management
- Budget management
- Negotiation skills
- Customer service skills
- Planning & prioritisation
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As a Product Consultant you will be responsbile for:
- Ensure product availability
- Check for and manage damaged stock process
- Check accurate pricing, promotional pricing, competitor pricing
- Drive slow moving stock and allocate sufficient space to fast moving stock
- Effective implementation of promotions
- Effective administration
- Customer service and satisfaction
- Effective self -management
REQUIREMENTS
- Grade 12 (Matric)
- 2 years’ experience in Telecommunications and Consumer Electronics
- Competitiveness
- Networking Ability
- Resiliency
- Multitasking Skills
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About the role
- We are on the lookout for a Specialist Recruiter to join our Group Services People Team. In this role you will be responsible for driving an exceptional candidate experience during our hiring process. You will be working closely with the Talent Manager and key stakeholders to source the best talent for our Smollan teams, in areas such as Finance, People, E-commerce, Marketing etc. We are looking for an individual that has experience sourcing talent for specialist roles/business capabilities and technical roles (corporate or agency). In this role you will need to have a deep understanding of various sourcing strategies for talent and talent marketplaces.
Key Responsibilities and Deliverables:
Driving an exceptional candiate experiance throughout the hiring process
- Attend/conduct interviews or competency based interviews as per business requirements
- Standardise reference checking procedure and interview process flow for the business
- Draw up and maintain standard reference guides for the business
- Draw up and maintain guidelines for HR/Line Managers on reference checking
- Draw up and maintain interview process flow and interview guides for job titles in the business
- Identify ways to improve current e-recruitment solution
- Create and maintain an automated recruitment pool of candidates
- Identify and utilize available recruitment system resources to source suitable candidates
- Shortlist suitable candidates via processes set in place
- Monitor quality of recruits and potential candidates
- Establish and maintain a database of suitable candidates to make reference to when necessary (pipeline)
- Ensure specified deadlines are adhered to
- Perform reference checks on applicants as per business requirements
- Liaise with Service providers to ensure up to date information is provided
- Resolve queries from Service providers timeously
- Take a central coordinating role for all the logistics surrounding psychometric assessments for vacant roles
- Ensure all vacancies on e-recruitment are processed timeously
- Handle all queries related to e-recruitment
Effective Talent Acquisition
- Analyse the Heat Map on required positions and ensure that the recruitment pool can consistently provide candidates for positions on the Heat Map
- Improve organisation attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and
- Avoid legal challenges by understanding current legislation; enforcing regulations with managers; recommending new procedures; conducting training
- Assist with design attraction strategies aligned with workforce plans and the identification of key, critical and scarce skills and obtain the necessary approvals
- Optimise talent acquisition processes based on trend analysis and business requirements
- Review workforce plans and vacancies and identify if all appropriate interventions are in place to support filling the roles with talent within the required timeframes
- Constantly seek ways and channels to source top talent and build on Smollan’s employer brand
Talent Reporting
- Monitor and provide feedback on processes and procedures
- Provide feedback through reports and communication to relevant stakeholders
- Keep abreast of trends and developments
- Communicate insights to relevant stakeholders
- Identify problems and make recommendations to improve processes and procedures
- Compilation of monthly reports for presentation at Exco
- Compilation of monthly reports for the Group HR forum
- Support the Talent Manager with TA trends and insights
Effective Self-Management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
Key Competencies
- Emotional maturity
- Teamwork & collaboration
- Communication
- Organisational awareness
- Relationship building
- Agility
- Performance & results driven
- Continuous growth & improvement
- Service excellence
- Analysis & problem solving
- Planning & prioritisation
- Quality & detail excellence
REQUIREMENTS
What are we looking for?
- Relevant Diploma/Degree at NQF level 6 or 7
- 5-6 years recruitment experience, preferably as an in-house specialist (working with technical specialist)
- Agency experience (executive search) preferable
- Considerable knowledge of the principles, practices and procedures related to recruiting, advertising and on-boarding
- Proficient in Microsoft Office products (Word, Excel, Outlook), internet, and various Applicant Tracking Systems and HRIS applications
- Strong communication and interpersonal skills Ability to prioritize and manage multiple tasks
- Capacity to adapt to change in a fast-paced atmosphere.
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As a POS driver, you will be responsible for:
- Administration
- Achievement of Delivery Targets
- Stakeholder Engagement
- Vehicle Maintenance
- Customer/Client Satisfaction
- Reports faults to Manager
- View upcoming promotions on a monthly basis
REQUIREMENTS
- What are we looking for ?
To qualify for this role, you should have:
- 1-2 years’ experience in an FMCG environment
- Valid Drivers License (Compulsory)
- Grade 12
- Time Management
- Communication skills (verbal & written)
- Customer service skills
- Vehicle maintenance skills
- Professionalism
- Customer service skills
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As a Product Consultant you will be responsbile for:
- Ensure product availability
- Check for and manage damaged stock process
- Check accurate pricing, promotional pricing, competitor pricing
- Drive slow moving stock and allocate sufficient space to fast moving stock
- Effective implementation of promotions
- Effective administration
- Customer service and satisfaction
- Effective self -management
REQUIREMENTS
- Grade 12 (Matric)
- 2 years’ experience in Telecommunications and Consumer Electronics
- Competitiveness
- Networking Ability
- Resiliency
- Multitasking Skills
go to method of application »
- We’re on the lookout for an experienced Field Manager who will ensure growth for clients, customers and Smollan by proactively influencing and managing relationships between the client, customers and employees; spotting opportunities and providing insights; managing the resources required to ensure efficient and effective day-to-day operations; and acting as a Smollan people custodian, leader and people manager.
As a Field Manager you will be responsible for:
- Pro-Active Operational Excellence
- Business Insights and Execution
- Teamwork and Self-Management
- Stakeholder Engagement
- People Management
- Manage Promotional Activity
- Achieve POP Objectives
- Monitor New Innovations
- Efficient Achievement of Targets
- Control Expenses
REQUIREMENTS
What are we looking for?
To qualify for this role, you should have:
- 2-3 years sales experience in FMCG environment at a managerial/ supervisory level
- Relevant Diploma/Degree at NQF level 6 or 7
- Code 8 Driver’s license
- Sales management skills
- Decision making skills
- Communication (verbal & written)
- Analysis & Problem Solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership Skills
- Planning & organising
- Negotiation skills
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As a Project Coordinator you will be responsbile for:
- 3rd Party Supplier Support
- Staff Administration
- Management of Tools and Assets
- Co-ordinate and Present Promoter Induction
- Campaign Outcome Reporting and Tracking
- Campaign Coordination
- Execution of Field Operational Processes
- Promotional Staff Support
REQUIREMENTS
To qualify for this role, you should have:
- 2-3 years’ experience in a Activations or Promoter environment preferably within FMCG
- Matric
- Must have own reliable car
- Relationship building
- Planning & prioritisation
- Multi-tasking
- Administration skills
- Process management
- Computer literacy - MS office suite
- Communication skills (verbal & written)
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As a Product Consultant you will be responsbile for:
- Ensure product availability
- Check for and manage damaged stock process
- Check accurate pricing, promotional pricing, competitor pricing
- Drive slow moving stock and allocate sufficient space to fast moving stock
- Effective implementation of promotions
- Effective administration
- Customer service and satisfaction
- Effective self -management
REQUIREMENTS
- Grade 12 (Matric)
- 2 years’ experience in Telecommunications and Consumer Electronics
- Competitiveness
- Networking Ability
- Resiliency
- Multitasking Skills
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As a Sales Rep, you will be responsible for :
- Implementation Standards
- Knowledge Transfer
- Site evaluations/visits
- Reporting & Feedback
- Planogram compliance
- Health & Safety Food Compliance
- To ensure that call cycles are maintained
- Ensure brilliant customer service is provided.
- Ensure that products are clearly visible to the consumer
- Pricing of products to remain consistent through regular audit and compliance
- Identify anomalies and flag these immediately
- Ensure that clients POS is installed according to guidelines from client.
- Ensure that Sales Targets are understood
- Ability to break down targets and develop sales plans to achieve target.
REQUIREMENTS
- Matric (Grade 12)
- Valid SA Drivers License
- Tertiary qualification in Food Technology or related qualification ( Added advantage)
- Strong sales experience and mentality
- Retail Experience FMCG Experience
- In-Store Operational execution experience
- Strong Retail Shopkeeping Skill
- Tech Savvy with the ability to understand systems.
- Passionate about customer service and sales
- Ability to self-manage
- Ability to complete reports, send quality feedback and gather insights
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As a Regional Manager you will be responsbile for:
- Effective client and customer relationship management
- Achievement of sales targets
- Effective operational management
- Effective people management
- Effective budget and financial management.
- Effective teamwork and self-management
REQUIREMENTS
To qualify for this role, you should have:
- 6-7 years’ relevant experience in FMCG or sales environment
- Relevant Diploma or Degree at NQF level 7
- Strategic thinker and analytical skills
- Ability to influence and motivate others
- Excellent leadership
- Good business and financial acumen
go to method of application »
- We’re on the lookout for an experienced Field Manager who will ensure growth for clients, customers and Smollan by proactively influencing and managing relationships between the client, customers and employees; spotting opportunities and providing insights; managing the resources required to ensure efficient and effective day-to-day operations; and acting as a Smollan people custodian, leader and people manager.
As a Field Manager you will be responsible for:
- Pro-Active Operational Excellence
- Business Insights and Execution
- Teamwork and Self-Management
- Stakeholder Engagement
- People Management
- Manage Promotional Activity
- Achieve POP Objectives
- Monitor New Innovations
- Efficient Achievement of Targets
- Control Expenses
REQUIREMENTS
What are we looking for?
To qualify for this role, you should have:
- 2-3 years sales experience in FMCG environment at a managerial/ supervisory level
- Relevant Diploma/Degree at NQF level 6 or 7
- Code 8 Driver’s license
- Sales management skills
- Decision making skills
- Communication (verbal & written)
- Analysis & Problem Solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership Skills
- Planning & organising
- Negotiation skills
go to method of application »
We’re on the lookout for an experienced a Sales Consultant in Canal Walk - Western Cape.
- Administration
- In-store Sales and Marketing
- Customer Satisfaction and Service
- Effective self -management
REQUIREMENTS
To qualify for this role, you should have:
- Grade 12 (Matric)
- 2 years’ experience in Telecommunications
- Competitiveness
- Networking Ability
- Resiliency
- Multitasking Skills
- Sales acumen
- Marketing principle knowledge
- Customer service skills
- Administration skills
- Communication skills (verbal & written)
- Computer literacy – MS office suite
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We're on the lookout for an experience Roving Team Leader who will collaborate to create growth for our Clients, Customers and our Business. Someone who has the ability to proactively influence and manage relationships and resources to ensure efficient and effective service delivery and in-store execution.
As a Roving Team Leader, you will be responsible for:
- Shelf Health Management
- Sales Management
- Control Expenses
- Execution of Point of Purchase
- Administration
- Customer Service and Satisfaction
REQUIREMENTS
What are we looking for ?
To qualify for this role, you should have:
- 2-3 years Operations experience in a Field Marketing structure/sales and merchandising experience in a related FMCG environment
- Diploma
- Driver’s License (code 8)
- Sales acumen
- Marketing knowledge
- Customer service skills
- Administration skills
- Communication skills (verbal & written)
- Organisational skills
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- The ideal candidate is proactive and highly dedicated. You will be responsible to identify and target potential clients within the retail and manufacturing sector.
- You will develop and maintain relationships with key decision-makers, influencers, and stakeholders Collaborate with cross-functional teams, including sales, marketing, and product development, to drive business growth and create value for clients.
- This role requires an intelligent individual, excellent communication skills and the confidence and cultural sensitivity to engage with people at all levels, across different geographies. Our work environment involves a high degree of independent working and someone who is extremely organized and good with time management.
REQUIREMENTS
Minimum Requirements:
- Minimum 5 years’ experience in sales.
- University degree in Marketing, Business Development, Retail Sales, or related field.
- Demonstrate ability to convert sales and drive profitable revenue.
- Proficiency in Category Management, Brand Management, Marketing, Supply Chain, Retail Operations and Financial Management
- Ability to analyse and convert large amounts of data into insights and recommendations and present these.
- In depth understanding of how categories integrate within the competitive retail landscape.
- Proficiency in Microsoft Office Programmes
- Comfortable in an entrepreneurial environment.
- Excellent interpersonal and communication skills.
- Global outlook.
- Commitment to equity, diversity, and inclusion.
- Able to work both independently and in a collaborative setting, and willing to work from home with limited supervision.
- Willing to attend office 1-2 days per week.
- Capable of managing multiple projects at once, prioritizing, and problem-solving.
- Strong attention to detail.
- Fluency in English (written and spoken).
- Proficient in software skills with a preference for Google drive, outlook, excel, CRM and Teams.
- A stable internet connection.
Key Responsibilities:
- Develop and execute effective sales strategies and tactics to meet revenue targets and goal.
- Prepare and deliver presentations and proposals to clients that effectively communicate the value proposition and benefits of the company's products and services.
- Negotiate and close deals with clients, ensuring customer satisfaction and retention!
- Maintain an update to date track of the leads on the CRM system.
- Introduce new ideas and initiatives into the role.
- Attend industry events and conferences to network with potential clients and stay up to date on industry trends and best practice.
Method of Application
Use the link(s) below to apply on company website.
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