Job Options at Optimal Growth Technologies

Key Responsibilities

• Stakeholder analysis for user stories elicitation and software design.
• Development and deployment of front end, backend microservices and database schemas.
• Software application monitoring to ensure set availability and performance KPIs are met.
• Unit, system, load, and security testing of delivered solutions to ensure they work as per expected standards.
• Validation & Verification oversee the user acceptance assurance of application functional logic, data processing and error management.
• Liaise with Support teams, infrastructure team, network administrators, information security to maintain service availability and integrity of the applications.

Back- End Skills

• Programming Languages: Proficiency in one or more programming languages commonly used for backend development, such as Java, Python or Node.js. Knowledge of multiple languages is beneficial for adapting to different project requirements.
• Microservices Architecture: Solid understanding of microservices architecture principles, including service decomposition, bounded contexts, API design, and event-driven communication.
• Web Development: Experience in developing RESTful APIs and web services using frameworks like Spring Boot (Java), Flask (Python), Express.js (Node.js), or Ruby on Rails (Ruby).

Front -end skills

• HTML/CSS: Proficiency in HTML (HyperText Markup Language) and CSS (Cascading Style Sheets) to create and style web pages. Understanding of semantic HTML and modern CSS frameworks (e.g., Bootstrap) is valuable.
• JavaScript: Strong knowledge of JavaScript, including ES6+ features, to add interactivity and dynamic behavior to web applications. Familiarity with JavaScript frameworks and libraries like React, Angular, or Vue.js is beneficial.
• Responsive Web Design: Understanding of responsive design principles to create web interfaces that adapt and display properly across different devices and screen sizes.
• UI/UX Design: Knowledge of user interface (UI) and user experience (UX) design principles to create visually appealing and intuitive user interfaces. Familiarity with design tools like Sketch, Figma, or Adobe XD is a plus.

Qualifications - External

• Front end and backend programming experience using either PhP, Java, C#, Python, JavaScript etc.
• Solid understanding of web services/technologies - REST/JSON, SOAP, GraphQL
• Experience with data management data structures, relational/NoSQL databases
• Experience in deploying APIs on middleware technologies such as TIBCO, Tomcat, Glassfish, and containerized environments i.e., Docker, Kubernetes, Red Hat OpenShift, Azure, AWS.
• Experience with event-based and message-driven distributed system like Apache Kafka, ActiveMQ, Rabbit MQ or Tibco EMS
• Experience in use of source code management systems like SVN, GIT and build tools like Ant, Maven.
• Strong knowledge & experience using (CI/CD) such as Jenkins.
• Experience in Agile Development/software life-cycle development

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Key Responsibilities:

Agile Coaching:

• Coach and mentor technical delivery teams in embracing agile methodologies to drive efficiency and innovation. Foster a culture of continuous improvement and adaptive planning.

Servant Leadership:

• Act as a servant leader, supporting and enabling the success of the technical delivery teams. Remove impediments and barriers to the team's progress, facilitating a collaborative and empowered working environment.

Risk Management:

• Identify, assess, and manage risks, dependencies, and impediments affecting project delivery. Lead the team and engage with business stakeholders to find timely and effective solutions.
• Coordination and Collaboration:
• Coordinate with other teams and functional partners to ensure alignment and collaboration. Proactively escalate issues when necessary to facilitate prompt resolution.

Communication and Stakeholder Management:

• Maintain open communication channels with stakeholders, ensuring a clear understanding of project status, changes, and metrics. Actively gather insights and needs from stakeholders and initiatives to prevent misalignment and roadblocks.

Continuous Feedback:

• Regularly collect and provide feedback to the team, fostering a culture of transparency and continuous improvement. Facilitate retrospectives to identify areas for enhancement and celebrate successes.

Qualifications and Skills:

• Bachelors degree in a relevant field; additional certifications such as Certified ScrumMaster (CSM) or Professional Scrum Master (PSM) are a plus.
• Proven experience as a Scrum Master in a dynamic and fast-paced environment. In-depth knowledge of agile principles and practices.
• Strong facilitation and coaching skills, with the ability to drive change and foster collaboration.
• Excellent communication skills, both verbal and written.
• Ability to identify and address impediments to ensure the successful delivery of projects.
• Proactive and solution-oriented mindset.

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Key Responsibilities:

• Develop and execute a strategic business development plan to drive revenue growth and achieve sales targets in the UK, Canada, South Africa, and the Middle East.
• Identify and qualify potential customers through research, networking, and cold calling.
• Generate leads and create a robust sales pipeline through proactive outreach.
• Build and nurture strong relationships with key decision-makers at client organizations in the international markets.
• Collaborate with the recruitment team to understand client staffing needs and propose tailored solutions that align with regional requirements.
• Prepare and deliver compelling sales presentations, proposals, and conduct contract negotiations specific to the international markets.
• Stay updated on industry trends, competitor activities, and emerging opportunities within the designated regions.
• Provide regular reports on sales pipeline, forecasts, and business development activities related to the UK, Canada, South Africa, and the Middle East.
• Monitor customer satisfaction and work to resolve any issues or concerns promptly, ensuring client retention and loyalty.
• Continuously seek opportunities for cross-selling and upselling staffing services across the international markets.
• Develop and implement effective sales strategies to drive business growth.
• Identify and cultivate strategic partnerships to enhance business opportunities.
• Collaborate with external stakeholders to create mutually beneficial relationships.
• Collaborate with the sales team to ensure alignment with organizational goals.
• Prepare and deliver compelling business proposals and presentations.
• Clearly communicate the value proposition of products and services.
• Lead negotiations with clients to secure favourable terms and agreements.
• Work closely with legal and finance teams to finalize contracts.
• Set and achieve ambitious revenue targets in line with organizational objectives.
• Monitor and report on sales performance, providing insights and recommendations for improvement.
• Work closely with cross-functional teams, including marketing, sales, and product development, to ensure cohesive and effective business strategies.
• Provide feedback and market insights to improve products and services.
• Requirements:
• Bachelors degree in business, Marketing, or a related field.
• Proven experience in IT sales with a successful track record of meeting or exceeding sales targets.
• Strong understanding of IT products, services, and industry trends.
• Excellent communication, presentation, and negotiation skills.
• Ability to build and maintain strong customer relationships.
• Self-motivated and results-driven with a proactive approach to sales.
• Familiarity with CRM software and sales tools.
• Ability to work independently and as part of a collaborative team.
• Strategic thinking and problem-solving abilities.
• Results-oriented with a track record of meeting or exceeding targets.
• Ability to build and maintain strong professional relationships.
• Familiarity with CRM software and other business development tools.

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Key Responsibilities will include (but not limited to):

• Service and Escalation Case Management 
• To escalate any faults in line with severity to the relevant departments, stability forums and ensure continuous follow-up until fault has been resolved.
• Ensure adherence in line with agreed Service Level management with the various support stakeholders
• To continuously review the Service Management process, deliverables and SLAs with stakeholders
• Own resolution of online incidents/bugs with relevant resolver groups including, but not limited to, IT Operations and IT Development.
• Driving reduction in Net Promotor Score detractors through effective incident management principles via established prioritisation methods e.g. Agile PM/Scrum
• Providing a first line support role in the online space with an emphasis on continuing enablement of Self-Service and E-Commerce
• Using a variety of technical tools to enable First Call Resolution (FCR) in the online space Informix SQL, Postman, SoapUI, Elasticsearch, Oracle SQL
• Identify enhancement opportunities for pre-existing RPA, as well as new RPA opportunities.
• Maintain and update RPA self-service guides, and provide insightful reporting on RPA performance

Monitoring, Reporting and Analytics:

• Deliver the necessary reporting to support operational management on a monthly, weekly and ad hoc basis
• Ensure that all IT Business partners continuously monitor and resolve all monitoring alerts and exceptions within agreed SLAs
• Drive proactive Identification and remedy of User/Customer experience issues within the
• Use analytical tools - Adobe Omniture/ Qliksense Reports/ Service Request Management (SRM) reports
• Calculate financial and NPS (Net Promoter Score) declines due to technical issues

Driving Continuous Improvement across CBU and VB Digital Platforms

• Identify key process gaps on the Digital platforms as well as call centres and CEOs Office.
• Identify top service call drivers and draft suggested solutions
• Identify possible revenue streams through customer interactions
• Log necessary Service Improvement Concept /BRS (Business Requirement Specification) Documents with Product owners
• Engage with business and IT stakeholders to implement said improvements i.e. Stability Forum
• Driving Education and on boarding initiatives with customer contact centres
• Identify potential service improvement tools and methodologies that will assist resolution turnaround times

The successful candidates will need to meet the following criteria:

Experience/ Knowledge and Education:

• Degree or Diploma in an IT related field or 2+ years experience in an IT related field
• Good understanding of Oracle SQL

Exposure to the following would be an advantage:

• Experience with Digital-based and online information systems
• Knowledge of monitoring tools such as Elasticsearch would advantageous
• Basic understanding of http response codes (e.g. 404, 201, 500, etc)
• Knowledge of content management systems