Career Opportunities at Woolworths

MAIN PURPOSE:

The Marketing Specialist (Digital) is responsible for increasing WFS brand awareness, promoting WFS products and services and for driving prospects to conversions, effectively focusing attaining marketing goals and results across identified digital platforms. The role is accountable for initiating effective marketing campaigns across various digital platforms and to translate business goals into successful marketing campaigns by evaluating the needs of the WFS consumer market, and by acquiring the relevant knowledge about consumer trends and demands.

KEY RESPONSIBILITIES

Digital Marketing Operations

• Support the strategic objective of driving revenue and dominating online acquisition channels by transforming high level strategies into actionable digital experiences and campaigns for WFS.
• Contribute to the definition and implementation of the digital marketing operational plans, aimed at increasing traffic on the organisation’s digital marketing platforms.
• Participate actively in brainstorming, strategy and creative sessions and sprints, contributing digital/interactive/new media ideas for integration into digital marketing practices.
• Recommend improvements to current WFS digital marketing platforms to enhance user experience in terms of digital designs, content, and usability.
• Design Digital Media campaigns that align to overarching WFS business goals.
• Leverage expertise within programmatic media to work in collaboration with partner agencies (where required) to develop cohesive campaign approaches.
• Develop, manage, and optimise creative learning agendas to serve as effective tools in assisting the organisation of testing efforts to understand the success and impact of marketing efforts and make informed decisions about digital marketing strategies and future campaigns.
• Oversee the performance and governance of key digital marketing channels, including Display, Paid Social, Streaming, and terrestrial audio, and online video among others.
• Develop “test and learn” strategies and tactics for performance marketing and subsequent lead generation purposes.
• Liaise with CI & Advanced Analytics counterparts to collect and connect data and deliver high-impact insights regarding the development and implementation of best-in-class creative experiences.
• Identify opportunities and challenges to accessing the current digital customer base and enticing new customers using effective Social Media campaigns, marketing automation and messaging features.
• Grow and strengthen WFS’s web presence to boost brand awareness.
• Maintain a strong online company voice through Social Media and other Digital platforms.
• Liaise with Marketing, Sales and Product Development teams to ensure the consistent application of Brand principles.

Best Practice Advisory and Reporting

• Manage the creative deliverable cycle including initial planning, implementation, optimisation, analysis, and reporting.
• Review and analyse digital campaign performance on a daily, weekly, and monthly basis; develop reporting dashboards and conduct deep-dive analyses, as needed.
• Define, communicate, scale, and govern best practices for running cost-effective and high-performance programs on key digital marketing channels, including supporting the adoption of required tools and technologies, as needed.
• Provide marketing and communications team members with education and insights on how to manage, monitor, and optimise budget spend and return on investment (ROI) on key digital marketing channels.
• Establish and standardise creative and operational best practices to ensure seamless and efficient campaigns launches.

Partner and Stakeholder Relationships

• Manage and optimise agency and vendor relationships related to key digital marketing channels.
• Work collaboratively across internal marketing teams and external digital agency partners (if required) to support both new and current digital marketing campaigns.
• Draw on the expertise of CI & Advanced Analytics, Marketing and Product teams to gain insight and advice on digital strategies to be developed, and the alignment of strategies to Product and Non-Digital Marketing plans.
• Establish relationships with internal and external key stakeholders to enable decisions regarding the digital marketing of products and solutions that are practical and viable; effectively aligning the marketing plan to the developed product strategy.
• Understand the systemic nature of stakeholder engagement, which recognises the individual components as well as critical key integration points relating to products, customers, associated opportunities and complementary WFS sub-functional partnerships.

Cost Containment

• Devise Digital Marketing strategies considering the financial implications of generating leads, the number of leads required, the value of leads etc.
• Coordinate and execute upon the processing of invoices submitted by external service providers (i.e., Digital Agencies).
• Ensure effective cost management, by cross-checking actual expenses against signed-off budget, and highlighting any detected deviations.

QUALIFICATIONS

• Undergraduate Degree in Marketing, Digital Media or equivalent
• Postgraduate Diploma in Digital Marketing / Web Design or similar is an advantage

EXPERIENCE REQUIRED

• 5 – 7 years of experience working in a Financial Services / Consumer organization
• Experience in delivering against Digital marketing strategies and plans across the digital marketing landscape

ADDITIONAL REQUIREMENTS

• Deep understanding of the full landscape of Digital Marketing channels.
• Deep understanding of performance marketing and lead generations.
• Functional understanding of customer journeys and customer experience and user experience.
• Demonstrable experience in Digital Marketing automation software and associated visual communication principles.
• Sound proficiency with SEO tools.
• Ability to translate strategy into actionable plans.
• Ability to Co-Create and Collaborate.
• Highly developed attention to detail.

If you are interested in the above position please forward your CV to [email protected] with the name of the position in the subject line.

Closing Date: 18th, May 2022

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MAIN PURPOSE:

The Marketing Coordinator is responsible for the provision of general marketing support and administrative duties to line management and the wider Brand team, relating to the daily operations of the Brand/Marketing team. This includes accountability over various marketing processes (i.e., invoicing, marketing plan updates, CPA register management, collateral production, projects, and marketing events). In addition, the incumbent is accountable for driving adherence to internal branding standards and maintaining open lines of communication for the provision of communications to key internal stakeholders.

KEY RESPONSIBILITIES

Communication and Marketing Activities Coordination

• Take ownership for the appropriate templates used in the business area (i.e., PowerPoint templates, Letterheads etc.) and distribute templates as required and ensure their correct use.
• Support the Marketing department's initiatives with the planning, executing, and tracking of marketing programmes and campaigns via marketing channels such as Email, Event, Social Media, or Content Marketing.
• Coordinate marketing and community events, including overseeing logistics, managing registrations (if required), coordinating with vendors, creating itineraries, and ordering marketing collateral.
• Coordinate product, event, or content email marketing campaigns, including copy, scheduling, testing, and database management.
• Create, proofread, and edit copy for various marketing channels and/or Products, ensuring a consistent voice of the entity.
• Assist with developing and managing of Content and Social Media marketing programmes.
• Assist with the compilation of agency reverts and consolidation of feedback from various stakeholder at WFS and Third-Party providers.
• Attend tradeshows, in- and out-of-store activations and events and company sponsorships; provide support in the preparation and roll-out of events as required.

Record Keeping & Activity Tracking

• Establish tracking systems for Online Marketing activities and track progress of these in conjunction with Marketing Manager and respective Marketing Specialists.
• Evaluate and monitor campaign performance on an ongoing basis by analysing key metrics and creating comprehensive reports.
• Maintain records of marketing proposals and campaign collateral through the creation of campaign libraries.
• Update the developed campaign plan and status/tracking sheet, when required.
• Manage the processing of invoices and updating of invoice records on the Marketing shared drive.

Administrative Support

• Manage stock levels, ordering and printing of marketing/product collateral.
• Setting up of meetings and diary management assistance for the Brand team.
• Contribute to conducting desktop research to analyse customer behaviour (i.e., purchasing habits, trends, and preferences), as well as competitor insights and references when required.
• Collaborate with both the Brand and Direct Marketing teams to produce promotional material.

Financial Acumen

• Ensure effective cost management, checking actual expenses versus budget is signed off by line management.
• Coordinate and execute upon the processing of invoices submitted by external service providers.
• Ensure effective cost management, by cross-checking actual expenses against signed-off budget, and highlighting any detected deviation to line management.

QUALIFICATIONS

• Diploma in Marketing, Communications or equivalent
• Bachelor’s Degree in Marketing, Communications or equivalent is an advantage

EXPERIENCE REQUIRED

• 3 – 4 years’ experience providing marketing support in the rollout of campaigns, as well as the provision of general administrative services.

ADDITIONAL REQUIREMENTS

• Strong organisational and coordination skills.
• Sound understanding of WFS Products and associated Marketing offerings.
• Knowledge of Traditional and Digital Marketing tools.
• Familiarity with Customer Relationship Management and Content Management System software.
• Vendor administration and payment management.
• Ability to comprehend and interpret competitor strategies and customer behaviour.

If you are interested in the above position please forward your CV to [email protected] with the name of the position in the subject line.

Closing Date: 18th, May 2022

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MAIN PURPOSE

The Experience Design Manager is responsible for guiding the implementation of the Experience Design (ED) framework, methodology and principles in alignment to the overarching Customer Experience strategy and to plan for, execute, and deliver a seamless, end-to-end experience design for Woolworths Financial Services (WFS) that solve customer experience problems holistically, by understanding customer behaviours across the customer journey. The incumbent is required to challenge the established experience standards and for designing and transforming experiences for both customers and employees, that impacts and improves bottom line satisfaction KPI’s, with an expert understanding of touchpoints across the entire journey. The incumbent is required to understand research and trend driven insights to conceptualize opportunities for Customer Experience (CX) improvement, with a strong understanding of how to prioritize those for maximum customer, employee, and business impact. Further, the role is accountable for the development of an experience library of existing and new experiences.

KEY OUTCOMES

Operational Direction

• Oversee and take responsibility for the successful delivery of a range of Experience Design projects for WFS across the customer journey.
• Account for all design projects and assure implementation of all projects is aligned to the overall customer strategy.
• Investigate identified new design best practices and investment opportunities so that they may be applied in WFS Customer Experience.
• Contribute to the development and implementation of ED operational plans, associated internal controls, policies, and guidelines.
• Collaborate with other business units and product lines to share learnings and best practices. Act as a trusted adviser for design across the WFS product landscape.
• Collaborate with all business units that utilize ED services to drive a cohesive customer and employee experience.

Experience Design Solutions

• Develop complex design solutions through a solid understanding of the customer journey, products, and channels to drive a positive customer experience.
• Contribute to the improvement of product design methodologies through the analysis of data to inform customer insights and customer journeys
• Utilize various design and research methods to understand vague or ambiguous customer needs, friction points and decision-making processes; advocate for design thinking methodologies and practices in interaction with internal stakeholders.
• Provide specialized insight into the development of design standards and oversee its appropriate implementation as applicable.
• Contribute thought leadership, research, and define new design methodologies without reliance on precedent that facilitate the identification and understanding of complex or ambiguous customer requirements so that progress may be made against their specifications.
• Challenge insights and assumptions around customer insights, and ensure that the solution meets and exceeds customer expectations
• Identify, develop, test, and implement changes to experiences in line with specifications confirmed by stakeholders across the customer journey so that WFS may serve the customer needs more effectively; monitor the implementation thereof.
• Support the identification of changes by presenting strong business cases based on the analysis of customer data.
• Support and Influence product design creation and product roadmap, through proactive engagement throughout the product lifecycle.
• Create the capability and processes to integrate experience design into BAU business processes
• Leverage insights and data analytics to drive customer and employee experience journeys.
• Own design blueprints, including customer journey maps, roadmaps, workflows and personas, that are production ready, and ready to be consumed by business.
• Facilitate and document experience design workshops, and map outputs in a consumable manner for business review and buy-in.
• Integrate customer experience and employee experience activities to drive CX and EX improvement
• Own and manage the experience design framework to facilitate prioritization for overall business value.

Experience Design Tools and Technology

• Develop and implement technologies to be employed by the Experience Design, Brand and Marketing teams to meet work outcomes and identify how technologies can be applied differently to enhance the delivery of tasks.
• Maintain knowledge of local and global industry design technologies and architecture enhancements with the aim of improving design delivery within WFS.
• Adhere to Experience Design data policies in line with WFS data standards so that quality data is consistently and appropriately stored, used, and managed.

Partner and Stakeholder Relationships

• Engage proactively with stakeholders and customers to drive the successful involvement of the design function throughout the customer journey.
• Participate in the management and integration of experience design products across the WFS landscape to initiate new engagement opportunities and strengthen existing synergies.
• Establish relationships with internal and external key stakeholders to enable decisions regarding the execution of solutions that are practical and viable; effectively aligning the customer experiences to the business strategy.
• Understand the systemic nature of stakeholder engagement, which recognizes the individual components as well as critical key integration points relating to products, customers, associated opportunities and complementary WFS sub-functional partnerships.

People Management

Financial Management

• Provide input into the operational budget for the business area and manage financial performance against the budget to identify cost-saving opportunities.
• Maintain and apply a broad understanding of financial management principles to ensure decisions are fiscally sound and responsible.
• Monitor the overall performance of the business area and recommend adjustments in the allocation of finances, based on progress against goals.

QUALIFICATIONS

• Undergraduate Qualification in Design / Information Studies / Visual Arts / Content Writing / Consumer Behavior or equivalent fields.
• Postgraduate Qualification in Design / Information Studies / Visual Arts / Content Writing, or equivalent fields is an advantage

EXPERIENCE REQUIRED

• 6 – 8 years of experience working in a Financial Services / Consumer / Retail organization
• 2 – 4 years’ experience within a Management capacity
• Experience in Experience Design and Customer Journey management

ADDITIONAL REQUIREMENTS

• Designing holistic, omni-channel customer and service delivery ecosystem designs.
• Design research and the use of design tools and technologies
• Story-telling and concept selling
• Project Leadership
• Coding and Editing for Digital Prototypes and Concepts
• Building customer empathy
• Facilitation skills and experience
• Customer journey mapping methodologies / approach
• Understanding of Product and / or Service design
• Problem-solving
• Customer data and relevant insights
• New and emerging design trends and patterns in experience design

If you are interested in the above position please forward your CV to [email protected] with the name of the position in the subject line.

Closing Date: 18th, May 2022

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Introduction
To enable the achievement of the team’s commercial objectives by providing support to the Buyer, inputting into work streams where relevant, and ensuring the smooth running of the department.

Job description

• Administrative work related tasks and the completion thereof in a timely fashion
• Provide general administrative support to the matrix and commercial team
• Daily communication with the supplier base
• Communication with buyers / planners regarding supply and availability of product and ensure corrective action is taken
• Provide support into orders
• Manage price and promotion loading and maintenance of the promotional calendar
• Maintain static data
• Track, invoice, and reconcile supplier commitments and spend to ensure profitability
• Ensure all price and pack information is transmitted to all suppliers
• Prepare departmental presentations/reports, Excel worksheets and word documents
• Preparation of Contracts and Trading terms
• Price comparisons and benchmarking
• Management of departmental operating expenses
• Minutes of meetings – follow up on all outstanding issues from meetings
• Booking of meetings rooms, travel and parking
• Compile, update and maintain supplier files
• Preparation of monthly commercial presentations
• Handle ad-hoc queries 

Minimum requirements

• Minimum of 2 years relevant administration experience
• Diploma/Matric (Grade 12)
• System experience of COGNOS, CAM, JDA, and Oracle knowledge
• Computer literacy skills – proficient in Excel, PowerPoint and Word
• Excellent Presentation Skills
• Analytical skills
• Basic understanding of retail and retail accounting practices and financial principles.
• Basic understanding of Buying and Planning principles
• Willingness to learn.
• Behavioural Skills:
• Team Player
• Efficiency
• Administration orientation
• Initiative – ability to anticipate Buyer’s requirements and react in advance
• Ability and willingness to take routine decisions in the absence of Buyer
• Planning and organizing skills
• Good communication skills (verbal and written)
• Deadline orientated
• Good interpersonal skills
• Customer Service Orientation
• Ability to work and perform under pressure
• Attention to detail and analytical ability
• Integrity and ability to maintain confidentiality
• Work with team at varying levels
• Results driven and proactive
• Connecting People
• Open-mindedness and being able to see the bigger picture

Closing Date: 14th, May 2022

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Introduction
This role requires an innovative individual to architect, advance and maintain the technical ecosystem and continuous integration /delivery processes required for a modern application platform within the Central Application Team. The ideal candidate will be the person who interfaces between the development team and the server maintenance/hosting team, understands technology deeply at both the server level and at the development level, understands where the gaps often are between these two, and is excited about filling those gaps and taking proactive steps to prevent application emergencies from ever happening. This is a permanent position based at the Head Office in Cape Town

Job description

• Gives input into the Central Application Development Team strategy and operating plans with regards to DevOps process.
• Establish processes and procedures that will create business value. 
• Designs, builds and maintains continuous integration/continuous delivery infrastructure and tools for development, QA and production environments.
• Builds and maintains processes to ensure that security and compliance requirements are adhered to for all development.
• Improves IT productivity through automating the processes of software delivery and infrastructure management.
• Establish processes and procedures that will create business value within the team. 
• Designs, builds and maintains continuous integration/continuous delivery infrastructure and tools for development, QA and production environments.
• Builds and maintains processes to ensure that security and compliance requirements are adhered to for all development.
• Identifies trending gaps or issues in day-to-day performance of all applications and components by active monitoring, alert management, reporting, and process reviews.
• Collaborates with key stakeholders across IT to ensure operational efficiency 
• Work with solution architects and leads to look at best ways for deployments on-premises and cloud, Android and Apple Store. 
• Works with development teams as it relates to environment setups, build and release processes.
• Works with test managers, QA leads and quality assurers to promote automated testing and deployments for continuous delivery. 
• Measures and monitors the performance and stability of the platforms production environment striving for exceptional user experience.
• Ensures that developers, testers and business teams work together to ensure solutions are deployed successfully, applying standards and optimisation of deployment scripts. 
• Ensures that builds are running for each of the teams and provides relevant metrics on builds, deployments and any interventions that need to be looked at. 
• Identifies and mitigates risk in accordance with IT Governance and ensure adherence to IT Policy, Procedure and Practice
• Provides team with tools and support to enable speed of delivery with quality performance. 
• Manages the delivery, performance and development of team members. 
• Leads, coaches and mentor’s direct reports.

Minimum requirements

• Qualifications – NQF8 level in Engineering, Computer Science or equivalent with experience in software development. 
• Minimum of 2 year’s design and implementation of Continuous Delivery and/or DevOps solutions or architecture patterns.
• 5 -10 years software development experience (C#, .Net , Java, Python) and performance analysis experience.
• Experience working with Azure DevOps pipeline preferred.
• Experience with automation platforms like Jenkins and source control systems such as GitHub. 
• Technical knowledge (On premise Servers, Database, Networking)
• Experience with Performance Monitoring Tools for on-premises and cloud solutions (Dynatrace)
• Exposure to cloud platforms (AWS and Azure) 
• Trained in Agile Methodology.
• 3 to 5 years working in a lead or management role. 

Additional Criteria

• Tech savvy - Anticipates and adopts innovations in business-building digital and technology applications.
• Action oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates effectively - Ability to communicate with both technical and non-technical audiences, enabling you to influence change within an enterprise environment
• Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Collaborates - Builds partnerships and works collaboratively with others to meet shared objective.
• Supports the development of business acumen of team through knowledge sharing and upskilling.
• Factors in retail models and levers in building an effective IT landscape
• Leverages research on technology-related concepts, trends and best practices to provide guidance on IT roadmap.
• Can easily simplify large amounts of information into a format that others can understand
• Consistently maintains a keen awareness of the interrelationships among various components of large-scale activities
• Accurately interprets the moods, feelings and reactions of others and adjusts own behaviour to build effective relationships within the organisation and with its business partners
• Establishes connections that help facilitate the accomplishment of broader organisational objectives.
• Consistently addresses groups of people confidently.
• Continually and proactively searches for effective means of adaptation and improvement through change

Closing Date: 25th, May 2022

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Introduction
An exciting opportunity to join our Woolworths Group Advanced Data & Analytics Centre of Excellence. The commercial analyst will use financial and commercial modelling to provide insights to guide strategic and tactical decision making within the advanced analytics business transformation. The role will also be integral in the management of the CoE’s capability. This is a permanent position based at the Head Office in Cape Town City Centre.

Job description

• Perform evaluations, analysis and present outcomes in support of the DNA projects and capabilities
• Define and research technology, competitors, market segments, and other key content areas.
• Develop and use financial models for evaluating investment decisions, risk or opportunity areas and determining commercial returns.
• Evaluate profit plans, operating records, financial statements, competitive information, and other relevant data to make recommendations to support commercial decision making.
• Support and be part of the management team in the DnA capability
• Communicate complex and often contentious matters to a wide range of audiences, both verbally and in writing.
• Assist with Data & Analytics Use Case creation and evaluation
• Assist with Data & Analytics Use Case development and evaluation, and consequent review, to ensure delivery of benefits, aligned to financial principles that are consistent with Woolworths' accounting principles.

Minimum requirements

• Relevant Financial qualification – BCom, / CA (SA) / CIMA / CFA, or equivalent experience.
• CA (SA): 2-3 years commercial experience (if not CA, then post qualification experience).
• 5 years’ experience in financial modelling 
• Some knowledge of the data and analytics capabilitires would be an advantage
• Strong interpersonal skills, including the ability to go beyond the numbers to generate hypotheses and make sound business recommendations. 
• Knowledge of Financial tools.
• Able to effectively use latest decision support technologies & tools.

Closing Date: 25th, May 2022

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Introduction
To ensure the production of safe, innovative and quality product at a competitive price for the Woolworths’ customer

Job description

• Identify and effectively manage Food Safety risks
• Assess the quality of products and processes in order to maintain the quality of products for the customer and to safeguard the reputation of WW
• Implement business and technical strategy
• Identify and execute innovative products and processes
• Apply, devise and update technical policy in accordance with legal requirements and current established WW COP’s and guidelines
• Ensure continuous professional development
• Build and manage relationships with suppliers. 

Minimum requirements

• BSc Food Science or relevant equivalent
• Minimum of 3-5 years relevant experience in bakery environment
• Relevant industry understanding of retail and baking
• Proven analytical and process ability
• Ability to set and improve quality standards within supply base
• Ability to drive technical and product innovation
• Proven commercial aptitude with ability to understand and use financial indicators
• Good problem-solving skills
• Excellent communication skills (persuasive influencer) with good listening skills
• Critical thinking and problem-solving ability
• Good understanding of risk assessment and management of food safety
• High energy level and positive attitude
• Excellent personal attributes that underscore team integration and execution
• Planning and organizational ability
• Ability to influence change
• Drive & resilience

Closing Date: 17th, May 2022

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Introduction

Maximise trading opportunities by providing accurate forecasts of customer demand through management by exception, optimising inventory management through the supply chain and store catalogues within defined parameters.

Job description

• Optimise the continuous availability of product in the department to meet customer demand
• Contribute to the department plan with a specific focus on planning objectives and requirements
• Develop and manage the department plan in line with planning principles to ensure Food Range (depth & breadth of range) delivers availability, sales and profitable growth
• Communicate and ensure adherence to all key objectives and priorities from the Category Operating Plan to the department teams
• Assist department team to prioritise objectives and resources to deliver operating plan, both from a product and people perspective
• Define, set and monitor product flow models and integrate with Supply Chain and cross functional team to ensure delivery of the department plans
• Contribute to the Category Scorecards to ensure stretch budgets and targets are set for the department
• Review department performance against Department Scorecards
• Integrate with team to set and achieve operational KPI’s –sales, waste, availability, financial accountable contribution of the Foods Department.
• Set, Monitor and Deliver inventory plans and achieve all inventory targets (Sales, Service levels, Stock cover, Forecast accuracy, Waste, Availability) in line with customer availability objectives for the Category Operating Plan
• Provide input and influence the replenishment processes and forecasting algorithms and key inventory levers
• Complete and maintain the analysis of historical and future performance (KPAs sales, stock margin, stock turn, sell throughs, promotion activity including key business indicators) to feedback to trading team to ensure if any, risks are considered in the development of future plans
• Participate and influence in all department reviews by ensuring that the Planning KPI’s analysis is ready for the reviews
• Drive profitability together with the matrix team
• Set, Monitor and Deliver product plan for special occasions/events
• Build key relationships with stores to drive process within the category 

Minimum requirements

• Preferably B.Com Degree / Relevant Retail qualification
• Ideally 3 – 5 years planning experience with emphasis on perishables planning, and with some measure of specialisation within a discipline
• Excellent Excel skills
• Good computer literacy, with an above average grasp of all office applications,
• Must have good knowledge of supply chain operations i.e. Suppliers , DC, Stores and understands the supply chain concepts
• Very good analytical and numerical ability
• Very good planning and organisational ability
• Very good business acumen, judgement and problem-solving skills
• Very good team player, demonstrates integration skills in all interactions
• Ability to deliver good results under stressful situations
• Proven ability to effectively use a statistical forecasting tool
• Proven ability to evaluate availability and waste metrics and implement integrated solutions that deliver category profitability targets
• Good understanding of supply chains/ inventory management systems and their processes (e.g. RDF forecasting), order management
• Good understanding of stores, customer and product profiles, and their relationship to range/ catalogue and space planning
• Contribute to the development of an integrated category/ department plan that delivers a product range that in turn delivers profitable growth, whilst being mindful of planning principles.

Closing Date: 13th, May 2022

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Introduction
To support high quality and high paced delivery of cyber security programs, projects, and initiatives across Woolworths South Africa with the IT GRC & Cyber Team. To support the team with delivery, project management and coordination of complex tasks with a range of stakeholders. This is a permanent position based at the Head Office in Cape Town City Centre.

Job description

• Responsible for security program and project management through the full lifecycle from requirements gathering timplementation
• In conjunction with the team, define and articulate programs, projects and initiatives in support of the Cyber and IT GRC strategy and roadmap.
• Define and obtain requirements in support of cyber initiatives.
• Create, prioritise, and manage Epics, Issues and Tasks that make up programs and projects.
• Maintain program and project delivery dashboards.
• Develop and maintain resource demand dashboards.
• Cyber Security and GRC business process engineering
• Identify, develop, and implement techniques time prove delivery at pace in a complex environment.
• Responsible for driving the delivery of security programs and projects
• Primary point of contact between the team and IT stakeholders on new and recurring projects.
• Represent the team at the relevant IT Portfolio and Procurement forums tmanage resources and delivery.
• Coordinate projects through IT Portfolio project management processes.
• Communication and collaboration
• Establish relationships with key stakeholders for effective cross-team collaboration and implementation of security projects. 
• Maintain dashboards of progress for stakeholder reporting.

Minimum requirements

• Grade 12 and relevant degree/diploma (3 years)
• Up to 10 years’ experience in IT and security with a minimum of 3 years in a delivery or project manager role
• Proven track record of delivering on complex IT projects
• Experience with agile methodologies
• Proven track record of business and stakeholder relationship management
• Ability to translate technical cyber security requirements into deliverables
• Solid documentation and reporting skills
• Ability to break down large complex programs into smaller agile delivery items
• Building and sustaining relationships is a critical success factor.

Additional Criteria

• Security and risk project experience highly beneficial
• Experience in security business analysis is an advantage
• Knowledge of PCI and security frameworks (ISF, NIST and ATT&CK) is an advantage
• Understands what is commercially achievable and makes sound business decisions. 
• Supports the development of business acumen of team through knowledge sharing and upskilling. 
• Maintains advanced knowledge of business operations and organisational metrics and trends. 
• Knowledge of Woolworths IT and cyber security landscape, including systemic understanding of key business linkages and dependencies 
• Is aware of and responsive to internal and external events and influences on the technical landscape 
• Ability tresearch technology-related concepts, trends and best practices, and apply findings
• Looks beyond symptoms tuncover root causes of problems to be solved
• Presents problem analysis and a recommended solution rather than just identifying and describing the problem itself
• Proactively approaches others tobtain missing information 
• Demonstrates a results-oriented mindset in planning and implementing activities/projects 
• Clearly defines objectives and translates them intworkable activities
• Monitors and tracks progress tensure delivery of all planned commitments, and keeps the appropriate people informed
• Prepares written reports and briefs and communicates ideas clearly
• Speaks fluently in team meetings when presenting information
• Accurately interprets the moods, feelings and reactions of others and adjusts own behaviour tbuild effective relationships within the organisation and with its business partners 
• Applies diplomacy and tact, demonstrating respect for differing perspectives 
• Understands the perspectives of others testablish mutually beneficial objectives 
• Manages existing partnerships within established agreements or contracts; negotiates adjustments when mutually beneficial to do so
• Genuinely cultivates personal bonds with colleagues in order tenhance performance throughout the organisation
• Adjusts to work effectively within new work structures, processes, requirements, or cultures
• Demonstrates resourcefulness in acquiring necessary knowledge, skills and competencies to adapt to change

Closing Date: 23rd, May 2022

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Introduction
Understand and translate business requirements intquality system solutions and ensure optimal system performance and stability through support and continuous improvement. This is a permanent position based at the Head Office in Cape Town City Centre.

Job description

• Analyse current systems solutions and business requirements
• Interpret and provide input to translate business requirements into business requirement definitions and specifications
• Analyse and evaluate required system enhancements 
• Analyse existing systems and interfaces for modification / improvement purposes
• Design new or enhanced systems to accommodate business needs
• Participate in the process design or re-design and translate business / user requirements / processes into less complex system design
• Design less complex system enhancements
• Change systems specifications based on testing problems / changing requirements
• Design interfaces and solutions with other systems
• Adhere tthe change request process 
• Complete peer review of team change requests submissions
• Provide input to deployment plans based on designs
• Testing of proposed solutions
• Develop system test plans for system, regression and integration testing
• Perform systems testing and integration testing, and feedback results
• Assist business and external stakeholders with functional and integration testing of solutions and changes for sign-off
• Participate in the implementation of new solutions tensure successful integration intcurrent environment
• Manage the creation and hand-over of the system administration procedures
• Participate in the post-implementation reviews for completed projects
• Support current solutions
• Attend to user queries, incidents and requests as per ways of working
• Ensure the stability of the existing systems environment in line with agreed SLA’s
• Provide input tdevelopment/programming and technical support teams
• Provide functional guidance
• Complete peak checks and reporting during peak periods
• Collaborate with and support ITS and the Business
• Integrate with relevant business and IT teams
• Provide system input tdesign of user training material 
• Provide operational support tthe business areas
• Provide knowledge transfer and support tteam members
• Collaborate with 3rd party service providers for operational, technical and functional support
• Create and maintain documentation
• Develop and maintain all relevant SDLC documentation
• Document, publish and maintain system design (new system developments and enhancements) and all interfaces with other systems
• Update standby and support manuals
• Minimum requirements
• Minimum 3 years IT degree/diploma
• 3 - 5 years relevant IT experience
• Will be required to perform standby duties on rotational basis

Additional Criteria

• Retail experience advantageous
• XML, SQL and relational database knowledge is required
• Working knowledge of various system integration formats
• Able twork independently on less complex projects and improvements
• SDLC and testing methodology knowledge
• Supply chain knowledge/understanding advantageous
• Takes ownership, accountability and is self-motivated
• Attention tdetail
• Is aware of and responsive to internal and external events and influences on the technical landscape 
• Ability tresearch technology-related concepts, trends and best practices, and apply findings
• Appropriately derives and organises the essence of information tdraw solid conclusions
• Looks beyond symptoms to uncover root causes of problems to be solved
• Synthesises data from different sources to identify trends
• Demonstrates a results-oriented mindset in planning and implementing activities/projects 
• Monitors and tracks progress tensure delivery of all planned commitments, and keeps the appropriate people informed
• Prepares clear, well-structured presentations using a variety of tools and techniques
• Prepares written reports and briefs and communicates ideas clearly
• Discusses issues and exchanges information with partners to identify areas of mutual interest and benefit
• Convinces others by identifying benefits for all; looks for ways to increase the value of the partnership for all parties
• Adjusts to work effectively within new work structures, processes, requirements, or cultures
• Actively seeks out positive spin-offs of change and investigates ways in which change can be used 
• Anticipates change and continuously remains prepared for change
• Demonstrates resourcefulness in acquiring necessary knowledge, skills and competencies to adapt to change

Closing Date: 24th, May 2022

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MAIN PURPOSE:

The Senior Analyst VoC is responsible for playing a critical role in connecting Woolworths Financial Services (WFS) customers and WFS internal teams to support the customer experience and enable the organization’s focus on customer centricity. This role will serve as a subject matter expert, responsible for delivering insights and creating data-driven narratives to highlight customer pain points and subsequent opportunities to enhance the customer experience. The VoC Senior Analyst functions as a critical cross-functional partner, supporting mechanisms which enable WFS and associated Product and Customer teams to connect to understand and harness the impact of individual customer experiences.

KEY RESPONSIBILITIES

Data Analysis & Insight Delivery

• Build and execute methods of gaining access to the voice of the customer (VoC) using approved platforms, tools, and technologies.
• Utilize qualitative and quantitative data and collaborate with product and customer teams to create compelling problem statements that highlight customer pain points.
• Engage in the analysis of multiple sources of data, including structured and unstructured customer research, benchmarks, demographics, and internal operational data relating to customer and user experience to accurately gauge VoC.
• Process and distill VoC posts across WFS listening channels and data sources to drive actionable, data-driven recommendations that address customer needs and strategic priorities.
• Identify pain points that have an impact on customer loyalty, customer behavior, and ultimately WFS revenue.
• Write and present regular reports to line management and key internal stakeholders regarding customer pain points challenges and customer experience metrics.
• Conduct deeper analyses for specific product areas by performing root cause analysis on customer issues and investigating opportunities for improvement.
• Engage in dialogue with key internal stakeholders to understand the scope and impact of any potential causes or changes to the user experience, aiding the interpretation of VOC insights.
• Recommend research and analysis process improvements to strengthen and shorten feedback loops between WFS customers and internal teams, enabling the customer experience “target-state” to be efficiently reached and maintained.
• Track product improvement efforts and the resultant customer experience through approved VoC metrics to quantify the impact thereof; evaluate the extent to which solutions are aligned to customer expectations.
• Actively build knowledge on VoC best practice and establish a clear understanding of how to effectively use customer insight data to improve the customer experience.

Customer Research Capability

• Utilize knowledge of customer behavior to identify and implement the most appropriate customer research designs.
• Leverage data sets and insights derived by WFS analytics teams in preparing for conducting customer research and analysis.
• Apply best practice research standards so that research outcomes are accurate and valid.
• Implement explorative qualitative and quantitative investigations to define, frame, and help prioritize experience solutions in an evolving and complex problem space.
• Maintain awareness of new developments in the field of customer research and apply them where appropriate.

Partner and Stakeholder Relationships

• Collaborate with stakeholders on the design and ongoing development of customer dashboards and reports to support the optimization of the customer experience.
• Engage proactively with stakeholders and clients to drive the successful involvement of the VoC insights throughout the customer journey.
• Participate in the integration of VoC insights across the WFS landscape to initiate new engagement opportunities and strengthen existing synergies.
• Establish relationships with internal and external key stakeholders to enable decisions regarding customer perceptions of WFS products and solutions; effectively aligning derived customer insights to the product and customer strategies.
• Understand the systemic nature of stakeholder engagement, which recognizes the individual components as well as critical key integration points relating to products, customers, associated opportunities and complementary WFS sub-functional partnerships.

People Management

• Manage direct reports according to WFS's leadership principles and values, including employee lifecycle from recruitment through to exit, performance management, training and development, discipline and grievance management, retention, and reward and people administration, to ensure a high-performance culture.
• Create an ongoing pipeline of capable resources across that will contribute to the implementation of VoC / Customer Insights operations.

QUALIFICATIONS

• Undergraduate Qualification in Marketing, Market Research, Economics, Analytics, Business Management, or equivalent fields.
• Postgraduate Qualification in Marketing, Market Research, Economics, Analytics, Business Management, or equivalent fields is an advantage

EXPERIENCE REQUIRED

• 5 – 7 years of experience working in a Financial Services / Consumer / Retail organization
• 1 - 2 years’ experience should be within a Management capacity
• Experience in Customer Research and VoC Insights

ADDITIONAL REQUIREMENTS

• Distilling insights from VoC listening channels.
• Broad understanding / experience in Financial Services / Retail environments.
• Demonstratable ability to work in a dynamic matrixed environment and operate effectively under ambiguity.
• Qualitative and Quantitative research and analysis methodologies.
• Functional Customer Experience and Customer Journey knowledge.
• Demonstrable experience working within and across cross-functional teams.
• Ability to engage, influence and build credibility with key stakeholders.
• Understanding legislative requirements impacting Financial Services (POPIA etc.)

If you are interested in the above position please forward your CV to [email protected] with the name of the position in the subject line.

Closing Date: 18th, May 2022