Job Vacancies at Liberty Group South Africa

Purpose

• To provide advice and support in area of specialisation and enable the design, creation, development, documentation & testing of programs

Responsibilities

• Design, build and operationalize large scale enterprise data solutions and applications using one or more of AWS data and analytics services in combination with 3rd parties – Glue, Step-functions, Kafka CC, PySpark, DynamoDB, Delta.io, RedShift, Lambda, DeltaLake, Python,.
• Analyze, re-architect and re-platform on-premise data warehouses to data platforms on AWS cloud using AWS or 3rd party services and Kafka CC.
• Design and build production data pipelines from ingestion to consumption within a big data architecture, using Java, PySpark, Scala, Kafka CC.
• Design and implement data engineering, ingestion and curation functions on AWS cloud using AWS native or custom programming.
• Perform detail assessments of current state data platforms and create an appropriate transition path to AWS cloud.
• Design, implement and support an analytical data infrastructure providing ad-hoc access to large datasets and computing power.
• Interface with other technology teams to extract, transform, and load data from a wide variety of data sources using SQL , AWS big data technologies and Kafka CC.
• Creation and support of real-time data pipelines built on AWS technologies including Glue, Lambda, Step Functions, PySpark , Athena and Kafka CC.
• Continual research of the latest big data and visualization technologies to provide new capabilities and increase efficiency.
• Working closely with team members to drive real-time model implementations for monitoring and alerting of risk systems.
• Collaborate with other tech teams to implement advanced analytics algorithms that exploit our rich datasets for statistical analysis, prediction, clustering and machine learning.
• Help continually improve ongoing reporting and analysis processes, automating or simplifying self-service support for customers.

Minimum Experience

• Advanced working “data engineering” knowledge and experience working with modern data practices, using Delta.io , CDC management and data load practices.
• Experience building/operating highly available, distributed systems of data extraction, ingestion, and processing of large data sets.
• Experience working with distributed systems as it pertains to data storage and computing.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Strong analytic skills related to working with unstructured datasets.
• Build processes supporting data transformation, data structures, meta data, dependency, and workload management.
• A successful history of manipulating, processing and extracting value from large, disconnected data sets.
• Working knowledge of message queuing, stream processing, and highly scalable Big Data, data stores.
• Strong project management and organizational skills.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Experience in a Data Engineer or similar roles.
• Experience with big data tools is a must: Delta.io, PySpark, Kafka, etc.
• Experience with relational SQL and NoSQL databases, including Postgres and Cassandra.
• Experience with data pipeline and workflow management tools: Step functions , glue workflow etc.
• Experience with AWS cloud services: EC2, EMR, RDS, Redshi

Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or other relevant fields.
• Has experience in any of the following AWS Athena and Glue Pyspark, DynamoDB, Redshift, Lambda, Step Functions and Kafka CC.
• Proficient in AWS Redshift, S3, Glue, Athena, PySpark , Step Functions , Glue Workflows, Kafka CC, Delta.io Knowledge of software engineering best practices across the development lifecycle, including agile methodologies, coding standards, code reviews, source management, build processes, testing, devops and operations.

go to method of application »

Purpose

• Participate in an internship programme in order to maximise individual and organisational development, through designing and automating business processes, using robotics and machine learning.

Key Responsibilities

• Comply to internship programme requirements and prioritise own development in accordance with organisational requirements.
• Contribute to the provision of a comprehensive admin service through the correct interpretation and application of procedures to optimise delivery.
• Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets, and databases.
• Contribute to the provision of a comprehensive administrative service through the correct interpretation and application of procedures.
• Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Install, configure, upgrade, administer, monitor, and maintain software and hardware, in support of business processing requirements.
• Accountable for own work quality, standards and outputs related to policies, procedures, and defined processes.
• Proactively identify problems, apply known solutions, and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Minimum Experience

• 1 - 2 years' experience in a similar environment
• Java / Python Programming
• Microsoft Azure exposure is advantageous
• Machine learning (Automation)
• Robotics exposure is advantageous
• Data Analytics Background

Minumum Qualifications

• Further Education and Training Certificate (FETC) [NQF Level 04] in Information Technology and Computer Sciences
• Bsc in Computer Sciences, Data sciences or Machine Learning

go to method of application »

Purpose

• Provide specialist talentaquisition advice and support in the talent aquisition operating models and frameworks as per set standards.

Minimum Experience

• 3 - 5 years experience in a similar environment

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Human Resources

Process

• Collate, analyse and interpret market trends to inform talent acquisition and retention plans and initiatives.
• Adhere to standard operating procedures (SOPs) within the area of accountability.
• Design, develop, implement and monitor people development programmes in alignment with organizational talent management and skills retention strategies.
• Keep a record of TA metrics for report submission.
• Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
• Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
• Plan for own task execution and advises on improvements related to area of specialisation.

Customer

• Provide advice and support to find solutions to customer complaints to achieve and maintain set customer excellence standards.
• Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement associated with area of specialisation.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Technical Competencies

• Research and Information Gathering (Basic)
• Recruitment (Proficient)
• Reporting and Interpretation (Basic)
• Talent Management (Proficient)
• Legal Compliance (HR) (Basic)
• Customer Advice (Technical) (Basic)

Behavioural Competencies

• Professional/Technical learning (Basic)
• Organisation and Attention to Detail (Intermediate)
• Interpersonal Effectiveness (Basic)
• Problem Solving and Analysis (Basic)
• Teamwork and Cooperation (Basic)
• Communicating with Impact (Basic)
• Relationship Management and Networking (Intermediate)
• Customer Orientation (Basic)

go to method of application »

Purpose
To provide advice and support in the development and implementation of area of specialisation planning and associated service delivery processes, methods and techniques; enabling the provision of sound human resources expertise.

Minimum Experience

• 3 - 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Human Resources

Additional Minimum Qualifications

• Outputs
• Process
• Identify, diagnose and recommend improvements and provide specialist advice and support; ensuring that solutions are appropriate and effective.
• Use practical knowledge and theoretical guidelines such as Standard Integrated People Practices, to diagnose HR problems and generate workable solutions.
• Assist and support the seamless integration and implementation of effective HR processes, programs and practices into daily operations.
• Advise on the application of design methodology by enabling line management and HR practitioners to effectively apply appropriate tools and techniques.
• Coordinate research and information gathering activities and collate and analyse information to serve as input to managerial reporting or decision making.
• Provide support to ensure the effective execution of HR related mechanisms such as compensation, benefits, employment and related programs.
• Provide advice and support to assist the organisation during restructuring exercises.
• Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
• Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
• Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.

Customer

• Provide sound consulting services and recommendations based on customer and client needs, current information and trends analyses.
• Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.

Learning and Growth

• Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.

Governance

• Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.

Competencies

• Liberty Values

Technical Competencies

• Human Resource Operations (Proficient)
• Talent Management (Intermediate)
• Legal Compliance (HR) (Intermediate)
• Research and Information Gathering (Intermediate)
• Behavioural Competencies
• Relationship Management and Networking (Intermediate)
• Problem Solving and Analysis (Intermediate)
• Professional/Technical learning (Intermediate)

go to method of application »

Purpose

• To deliver service agent services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

• 1 - 2 years experience in a similar environment

Minimum Qualifications

• Higher Certificates and Advanced National (Vocational) Certificates [Level TBA: Pre-2009 was L4] in Office Administration

Process

• Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
• Contribute to the provision of a comprehensive administrative service through the correct interpretation and application of procedures.
• Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Customer

• Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
• Deliver on service level agreements made with internal and external stakeholders that meet or exceed client expectations.
• Increase the effectiveness and efficiency of operational services by communicating with and actioning stakeholder concerns.
• Build and maintain contact with customers to promote organisational products and services.
• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Competencies

Technical Competencies

• Customer Understanding (Basic)
• Query resolution (Basic)
• Customer Liaison (Basic)
• Business Administration Skills (Basic)
• Customer Relationship Management (Basic)

Behavioural Competencies

• Organisation and Attention to Detail (Basic)
• Interpersonal Effectiveness (Basic)
• Problem Solving and Analysis (Basic)
• Teamwork and Cooperation (Basic)
• Customer service orientation (Basic)
• Communicating with Impact (Basic)
• Customer Orientation (Basic)

go to method of application »

Purpose

To build an Information Technology cyber-security and security testing capability in order to improve the Information Technology Security capability maturity. This includes developing a strategy and delivery of various control improvements, incident response planning and leadership of the cyber-security and penetration testing team.

Minimum Qualification

• Degree Management practices,
• CISSP (Certified Information Systems Security Professional),
• CISM (Certified Information Security Manager)

Minimum Experience

• 8 - 10 years' experience in a similar environment, of which 3 - 4 years at management level

Key Responsibilities

Establish an IT cyber-security strategy and proactively identify cyber-security threats

• Develop a cyber-security strategy for the Liberty Group.
• Develop threat models for all critical technologies (application and supporting infrastructure).
• Support the CISO with cyber-security input into the IT Security investment plans.
• Develop cyber-security business cases to secure the budget for improvements in the cyber-security maturity.

Coordinate cyber-security incident management, response and recovery for IT

• Develop incident response plans (aligned with the CSOC) and recovery processes for specific cyber-security events, linked to a reliable industry source (SANS Top 10,etc.).
• Coordinate the IT recovery process post a cyber-security incident.
• Secure the requisite IT resources and ensure that recovery efforts receive appropriate focus and priority.
• Write the IT Security incident report and share with the IT community, with emphasis on root cause and lessons learnt.
• Ensure that remediation work is undertaken in line with findings and is coordinated and tracked.

Effective stakeholder management

• Build effective working relationships with the line of business IT Security functions
• Have effective working relationships with Enterprise Technology Architecture to ensure that security roadmaps are aligned
• Become the service provider of choice and reduce the use of external consultants to absolute necessity, not preference
• Have effective relationships with the CSOC and FCC teams to be able to assist with technical expertise in the course of an investigation or IT Security incident
• Have effective relationships with the vendor community to be able to co-source the best skills on short notice to complement the team
• Have a strong relationship with the web development teams and ensure that secure development practices are adopted

Management of People

• Manage the Headcount and Budget for your business area/ department and ensure you remain within your allocated numbers for the year in collaboration with your Head, Finance and Human Capital Business Partner.
• Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job, by following the recruitment policies and procedures. 
• Ensures skills assessments and competency-based training takes place as and when required.

go to method of application »

Purpose

To provide specialist advice and support in area of specialisation and in the development and implementation of customer and FA experience design planning and associated service delivery processes, methods and techniques

Minimum Experience

• 3 - 5 years experience in a similar environment, of which 1 - 2 years at junior management level

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

Key Responsibilities

• Consult in area of expertise to provide specialist input into the development and amendment of policies, processes and procedures.
• Develop own knowledge and experience to assist in the development of work solutions and offerings that aims to improve service and quality.
• Provide advice and support to find solutions to difficult customer complaints in order to achieve and maintain set customer service excellence standards.
• Build a strong appreciation of customer needs, ensure understanding and make recommendations to improve customer interaction and overall satisfaction.
• Deliver results against four key pillars: customer experience, sales targets and teams, staff engagement and product innovation.
• Develop customer and FA value propositions collaboratively by CAE, Retail Solutions and Insurance Operations.
• Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
• Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.
• Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.

Technical Competencies

• Customer Understanding (Intermediate)
• Service Delivery (Intermediate)
• Query resolution (Intermediate)
• Customer Liaison (Intermediate)
• Research and Information Gathering (Intermediate)
• Customer Advice (Technical) (Intermediate)
• Customer Relationship Management (Intermediate)

go to method of application »

Purpose

• To plan, manage and monitor the implementation of experience journey monitoring and improvement activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Minimum Experience

• 3 - 5 years experience in a similar environment, of which 1 - 2 years at junior management level

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

Key Responsibilities

• Manage the effective implementation of customer service plans and processes, which create an understanding and favourable view of the organisation.
• Manage customer services in alignment with agreed standards to ensure that high service levels are met, maintained and continuously improved.
• Develop customer journeys and design the customer experience framework, standards and policies for all customers across the group.
• Manage customer lifetime value by pro-actively identifying and developing propositions that address customer needs throughout their journey lifecycle(s).
• Manage and ensure effective processes are in place for sending out policy documents, anniversary letters and other event or time triggered correspondence across journeys and processes.
• Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
• Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
• Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.

go to method of application »

Purpose

• To provide advice and support in area of specialisation and enable the design, creation, development, documentation & testing of solution..

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences

Minimum Experience

• 3 - 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level

Outputs

• Designing IT Security infrastructure solutions in the Cloud and On-Premise.
• Evaluating peers designs for security concerns.
• Evaluate proposed IT solution design.
• Understand and consider Regulatory and Governance compliance requirements in all designs.

Key Experience required:

• IT security Technical knowledge
• Network Security is very key
• Strong understanding of IT security landscape.
• Good presentation skills
• Strong experience in creating cloud solutions

Technologies required:

• AWS
• Azure

Process

• Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
• Understand the interdependence and integration of different systems and related processes to apply practically in an area of work.
• Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
• Comprehensively test solution to ensure delivery according to identified requirements and document changes for recording and governance purposes.
• Gather specification and related information in order to inform the architectural design of IT systems.
• Provide constructive and timeous feedback on work progress and problems encountered to relevant stakeholders.
• Research and examine current systems and consult users to obtain information to inform possible improvements.
• Write software and develop documentation and related operating manuals to increase the utility value of systems.
• Develop and deliver technical design solutions according to agreed standards that address business requirements within an agreed timeframe.
• Draw on own technical knowledge and experience and plan activities that identify and develop solutions to improve operational service and quality.
• Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
• Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
• Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.

Customer

• Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.

Learning and Growth

• Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.

Governance

• Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.

Technical Competencies

• Design Patterns (Proficient)
• Design Software (Proficient)
• Knowledge of IT Governance and Business (Proficient)
• IT Knowledge (Proficient)
• IT Development (Proficient)
• Research and Information Gathering (Intermediate)
• Reporting and Interpretation (Intermediate)
• Customer Advice (Technical) (Intermediate)

Behavioural Competencies

• Professional/Technical learning (Intermediate)
• People Management and Empowerment (Intermediate)
• Interpersonal Effectiveness (Intermediate)
• Problem Solving and Analysis (Intermediate)
• Teamwork and Cooperation (Intermediate)
• Communicating with Impact (Intermediate)
• Relationship Management and Networking (Intermediate)
• Customer Orientation (Intermediate)

go to method of application »

Purpose

As a Snr Specialist: Solution Architect Applications (Enterprise Architect), you will be responsible for ensuring that the overall enterprise architecture strategy is consistent with the overall enterprise vision and mission.

Responsibilities

• Research, identify and recommend suitable technologies and vendors to support the implementation of the business IT projects.
• Determine resource allocation priorities and deployment necessary to support the effective integration of processes.
• Advise on the alignment and application of area specific practices and integrated processes across functional areas to ensure value chain integrity.
• Define the as is and target IT Architecture, develop solutions and plan and coordinate work to achieve and maintain the identified architecture.

Additional Responsibilities

• Provide guidance and support to ensure the effective governance of IT processes and projects in alignment with the identified IT Architecture.
• Keep abreast of changes and new legislation and developments within industries that may affect area of specialisation.
• Accountable for contributing to strategy enablement and implementation and delivery optimisation across an internal value chain, through best practice development and implementation.
• Draw on own technical and/or professional knowledge and experience to proactively develop alternatives and
• Plan to deliver work outputs related to a service or operational area, Manages interdependent functional activities, and directs best-practice priorities, standards and procedures to ensure efficiency within area of specialisation

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences
• TOGAF Certfication is mandatory

Experience

• Minimum 5 years'  of experience in enterprise architecture.
• Experience in Cloud Platforms.
• Improving the current IT infrastructure.
• Tracking the progress of projects.
• Documenting procedures, architecture principles, and patterns.
• Evaluating and implementing new technologies.
• Collaborating with other teams to improve business processes.

go to method of application »

Purpose

As a Senior Specialist: IT Systems Support your primary responsibility is to Empower, support and provide Power BI Premium capabilities to the business which supports the data and reporting strategy whilst enforcing rules and adhering to KPIs and SLAs. Manage, Maintain, Support the Power BI Premium Capacity and Workspaces along with ensuring secure data controls as well as proper capacity planning and monitoring.

Responsibilities

• Actively performs administrative, monitoring, and diagnostic functions in the Power BI Service platform ensuring a health environment and smooth operation.
• Monitors Power BI Service and Power BI Gateway performance using audit log data, and analyses usage data and trends to derive appropriate courses of action to ensure the system is performing optimally.
• Power BI Premium/embedded Capacity Utilization Monitoring.
• Power BI data model security design and performance tuning.

Additional Responsibilities

• Monitors, the users in the Power BI environment to ensure they are following recommended best practices and policies; and provides feedback to the business community when deviations occur.
• Create Workspaces & Publish APPS.Install/Upgrade/Maintain PBI Gateway Servers.
• Create /update Gateway connections.
• Audit and perform Capacity maintenance & ensure compliance with platform.

Experience

• 2 - 5 years of experience in a similar role.
• In providing System support for Power BI.
• Experience configuring data gateways for access to multiple data sources across the enterprise.
• Experience delivering services and solutions using Click View, Cognos, Power Platform suite with Azure Integrations.
• Must be able to provide technical expertise on data storage structures, data mining, and data cleansing.

Minimum Qualifications

• Degree in Information Technology or National Diploma

go to method of application »

Purpose

We are looking for an individual of outstanding calibre who is interested in gaining exposure to various African insurance markets to join this dynamic team.

• To manage the co-ordination and production of all quotations for Group Risk new and renewal business.
• To position Liberty Africa Insurance as a market leader in the countries we operate in.
• To collaborate and manage relationships with key internal and external stakeholders including in-country Managing Directors.

Responsibilities

• Managing group risk quotes, the renewal process and special quotes along with updating quote templates and models.
• Liaison with internal and external stakeholders including partners, reinsurers, sales, operations, Exco etc.
• Partner training and interaction on quotations process and requirements.
• Assist in prioritisation and management of staff workload.
• Staff training and development.
• Responsible for ongoing technical development and ongoing maintenance of the quotation system in line with Liberty Africa Insurance strategy.
• To ensure that quotes issued are in line with treaties and agreements and to  engage with reinsurers on rate and benefit support
• To ensure that quotes are issued in line with required timelines, product accuracy and in accordance with Liberty Africa Insurance standards.

Minimum Experience

• At least 5 years Insurance experience, with at least 3 years’ experience in group risk pricing and quotes management.

Minimum Qualifications

• Actuarial Science Degree with at least 5exams.
• Insurance Product Knowledge
• Knowledge of policy administration systems
• Knowledge of group risk products
• Business Acumen
• Legislative and regulatory framework

Competencies

• Self-motivated and ability to hit the ground running.
• Ability to think through and solve complex problems.
• Strong quantitative skills and analytical thinking.
• Attention to detail and the ability to drive processes.
• Ability to manage own time and be results orientated.
• Be proactive and action orientated.
• Excellent written and verbal communication skills: particularly the ability to communicate technical concepts to non-expert audiences.