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MTN Group, formerly M-Cell, is a South Africa-based multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg.
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Key Deliverables
The Manager Payments Architecture and Delivery will be accountable to achieve the following objectives:
- To lead and provide expertise on Payments (Open and Closed Loop) application architecture, integration development initiatives, analyzing business requirements and crafting appropriate, cost-effective, and logical Payments solutions
- Design and architect B2B and B2C Payments platforms and related support tools
- Deliver Payments solution through both Agile (and Waterfall SDLC processes where needed)
- Collaborate and communicate with different technical, business and partner teams with clear and consistent communication to deliver greater Payments architecture alignment.
- Assess and review activities and deliverables of both on and offshore resources that provide architecture and delivery support for Payments
- Transform complex business requirements into candidate Payments system architectures which also meet security and high availability requirements
- Leads the design and build of Payments platform ensuring best practices in design and usability
- Design, develop and implement tools and mechanisms which will reduce the time and effort it takes to integrate Payments Solutions
- Deliver Payments technology solutions that are tested, maintainable, optimized
- Deliver designs for components that solve defined Payments technical problems.
- Identify risks and mitigations and make appropriate technical trade-offs in designs.
- Lead Integration for legacy systems and payment systems with new Payments technologies using technologies such as service-oriented architecture (SOA) and/or restful APIs
- Work closely with business together to create technical systems that shape great Payments product experiences.
- Assess Payments solutions changes, and migration plans and define the change management
- Support the commercial rollouts of Payments and associated products, such as Payments APIs
- Lead adviser on Payments integration options and act as a technical SME for Payments integrations by being able to understand the platform in its entirety, from overall architecture
- Support innovative use cases, by providing technical guidance to stakeholders using the Payments and payments systems
- Work closely with stakeholders to build a solution based on the business demands and roadmap
- Lead requirement gathering workshops to ensure all business requirements are captured
- Support solution deployment planning
- Review and approval of design and ensure sign off from stakeholders.
- Promote re-use of Payments solutions across the operating markets.
- Regular gap analysis of use cases and capabilities to identify growth opportunities.
Governance
- Lead, Set up / participate in planned and adhoc meetings for Wallet & Payments Unicorn
- Drive enterprise-wide Payments transformation initiatives, elicit inputs from relevant parties
- Drive adequate risk mitigation and controls, and elicit inputs from relevant parties
- Prepare proposal on change initiatives, SLA policies and procedures for Wallet & Payments Unicorn
- Sign off approval on changed and new initiatives for Wallet & Payments Unicorn
Escalations
- Manage and resolve escalations that have impact on Wallet & Payments Unicorn and Fintech in General
Reporting
- Report on a periodic basis to the function leadership on progress made within the function and in accordance with the measurement metrics set by the organization
- Report on an ad hoc basis on specific projects, as required
Education:
- Minimum 4-year Academic Degree with Honours (B Eng. / BSc Computing, IT, Degree Preferred)
- Relevant certification/accreditation/membership with professional body as required for role e.g. TOGAF
Experience:
- 5 years relevant industry experience Payments, digital, fintech, telecommunication
- Experience with Payments and Payments Systems
- Experience in Integration & Orchestration, Functional Architecture Design, Technical Solution Design.
- Experience in Business Analysis, Risk & Quality Management.
- Proficient in Software Engineering.
Competencies:
Functional Knowledge:
- IT architecture and project management
- IT service operations, systems maintenance and operational reporting
- Implementation, tracking, monitoring and compliance of operational projects
- Vendor sourcing and delivery
- Business continuity planning
- Structuring of contracts and Service Level Agreements (SLAs)
- IT systems capability and capacity
- IT systems architecture quality and performance
- Digital systems delivery and enhancement
- IT systems strategies and roadmaps
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- People Management
- Presentation
Behavioural Qualities
- Complete Accountability
- Courage
- Relational
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity (High EQ)
- Innovation
- Integrity
- Leadership
- Team Player
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Key Deliverables
The Manager BankTech Architecture and Delivery will be accountable to achieve the following objectives:
- Provide expertise on BankTech and Financials systems application architecture, integration development initiatives, analyzing business requirements and crafting appropriate, cost-effective, and logical solutions
- Design and architect Banktech platforms and related support tools
- Deliver Banktech technology stack through both Agile (and Waterfall SDLC processes where needed)
- Collaborate and communicate with different technical, business and partner teams with clear and consistent communication to deliver greater architecture alignment.
- Transforms complex business requirements into candidate system architectures which also meet security and high availability requirements
- Design, develop and implement tools and mechanisms which will reduce the time and effort it takes to integrate cloud native BankTech Solution
- Deliver technology solutions that are tested, maintainable, optimized
- Deliver designs for components that solve defined BankTech technical problems.
- Identify risks and mitigations and make appropriate technical trade-offs in designs.
- Lead Integration for legacy systems and payment systems with new BankTech technologies using technologies such as Service-oriented architecture (SOA) and/or restful APIs
- Work closely with business together to create technical systems that shape great BankTech product experiences.
Governance
- Lead, set up / participate in planned and adhoc meetings for BankTech Unicorn
- Drive enterprise wide BankTech transformation initiatives, elicit inputs from relevant parties
- Drive adequate risk mitigation and controls, and elicit inputs from relevant parties
- Prepare proposal on change initiatives, SLA policies and procedures for BankTech Unicorn
- Sign off approval on changed and new initiatives for BankTech Unicorn
Escalations
- Manage and resolve escalations that have impact on critical path of project delivery
- Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
- Manage and resolve escalations that have impact on BankTech Unicorn and Fintech
Reporting
- Report on a periodic basis to the function leadership on progress made within the function and in accordance with the measurement metrics set by the organization
- Report on an ad hoc basis on specific projects, as required
Budgets
- Support the plan and managing BankTech Tech budget, capex and opex
Education:
- Minimum 4-year Academic Degree with Honours (B Eng. / BSc Computing, IT, Degree Preferred)
- Relevant certification/accreditation/membership with professional body as required for role e.g TOGAF
Experience:
- 5 years relevant industry experience BankTech/banking, digital, fintech, telecommunication industry
- At least 3 years’ experience within a non-traditional FinTech or Financial Services company
- Hands on experience in managing, leading, and implementing innovative digital products and initiatives
- Experience in Integration & Orchestration, Functional Architecture Design, Technical Solution Design.
- Deep understanding of the digital banking ecosystem, players, business models and industry related best practices
- Proficient in Software Engineering.
- Understanding of Open API standards, protocols and methods for modern payment and financial systems
- Familiarity with RESTful services, HTTP, JSON, Ajax.
- Familiarity with Swagger or RAML
- Understanding of the Agile software delivery processes (SCRUM, Kanban preferable)
- Experience with Public & Private cloud technology (Azure or Google Cloud)
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Mission/ Core purpose of the Job
The Manager Remittances Architecture and Delivery is responsible to provide group wide technology leadership for remittance strategy and the portfolio of products and services for remittances architecture & design and lead the implementation of the Fintech Remittances Unicorn front and backend technology stacks.
The role will provide leadership on new best practices architecture for Remittances that will lead to document design ideas that are shared with business, ensuring alignment between the Remittances systems and business goals. The role leads to define the capabilities and solutions needed to develop remittance functionality. This team member must have a broad understanding of the remittances solutions and approaches within different industries and across different types of product portfolio or services. The Architect Remittance provides guidance on Remittance integration, development of best practices, functional and technical solution architecture & design. The role requires the ability to both think strategically about business and product priorities and dive deep into technical challenges.
Education:
- Minimum 4 year Business Science. Engineering (or related) Degree (B Eng. / BSc Computing, IT, Degree Preferred)
Experience:
- 5 years relevant industry experience in Fintech, Financial Services, remittance, digital, fintech, telecommunication
- Post qualification experience plus at least 4 years in Fintech / banking industry /financial sector specifically in Remittance
- At least 2-3 years’ experience in Remittance Product/Service Management
- Deep understanding of the Fintech ecosystem, players, business models and financial sector or banking industry related best practices
- Experience in managing and implementing innovative Fintech products and within the Telco, financial or banking industry.
- Hands on experience in managing and implementing Fintech/Banking products & services
- Experience in Integration & Orchestration, Functional Architecture Design, Technical Solution Design.
- Experience in Business Analysis, Risk & Quality Management.
- Proficient in Software Engineering.
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Mission/ Core purpose of the Job
The Manager Big Data & AI Architecture and Delivery key objective of this role is to lead Data and AI architecture capability and delivery of transformations and changes for the Fintech systems.
The role requires the assessment of the current and new Data architecture eco-system and propose technical solutions to align with required changes and business strategy. The role is responsible for ownership of Data Architecture solution and functionalities deployed cross all Fintech Markets. This role leads to design, standardising of the data architectural and integration methodologies for Fintech solutions group wide.
Education
- Minimum of 4-year tertiary degree (Bachelor of Computer Science, Mathematics, Statistics, Data Science / Engineering / Architecture or related field)
- Relevant certification/accreditation/membership with professional body as required
Experience
- Prior experience Financial Services preferred, with experience within the banking/big data/ telecom industry and with Mobile Money being an added advantage
- 5 years relevant industry experience in Financial Services / Consumer Finance concern
- Experience in Integration & Orchestration, Functional Architecture Design, Technical Solution Design.
- Experience in Business Analysis, Risk & Quality Management.
- Proficient in Software Engineering.
- Working knowledge in related Big Data technologies
- In-depth knowledge of API’s, with a proven track records of working within a multi-site integration environment.
- Highly proficient in database management systems like Postgres, Oracle, Mongo, MSSQL
- Proficiency in building strategic data environments and working with and architecting data lakes, with embedded data quality/validation methodologies, and working with structured and unstructured data
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Mission/ Core purpose of the Job
The Manager Digital Channels Architecture and Delivery role will focus on leading the digital architecture and delivery, management and transformations for all Digital channels and systems. The role requires the assessment of the current digital channels architecture eco-system and propose technical solutions to align with required changes and business strategy. This role will cover fintech and digital consumer facing channels, e-commerce, direct, online, mobile apps (consumer, agent & merchant) & social media.
The role is responsible for ownership and managing the digital channels portfolio deployed cross all Fintech Markets. The role will oversee the design, development and evolution of the different digital interfaces and presences on different platforms and for both Digital and Fintech products, partners and customers ecosystem. This role leads to design group wide digital solutions
Education:
- Minimum 4-year Academic Degree with Honours (B Eng. / BSc Computing, IT, Degree Preferred, Engineering or related field))
- Relevant certification/accreditation/membership with professional body as required for role
Experience:
- 5 years relevant industry experience in digital, fintech, telecommunication, banking
- Minimum of 3 years of experience in telecommunications, banking, digital architecture, digital product management, content, media and/or applications.
- Experience in managing, leading and implementing innovative digital products and initiatives
- Experience in Digital Channel development and management is advantageous
- Experience in Fintech Systems is advantageous
- Experience in Integration & Orchestration, Functional Architecture Design, Technical Solution Design.
- Experience in Business Analysis, Risk & Quality Management.
- Understanding of the Agile software delivery processes (SCRUM, Kanban preferable)
- Familiarity with RESTful services, HTTP, JSON, Ajax. Python, Linux, Ansible, Terraforms, MySQL, MongoDB, Cassandra, Java, Jenkins (or similar build server)
- Familiarity with Swagger or RAML
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Mission/ Core purpose of the Job
The Manager E-Commerce Architecture and Delivery is responsible to provide group wide technology leadership for Fintech E-commerce architecture design and lead implementation of Fintech E-Commerce Unicorn front and backend technology stacks. The role will provide leadership on new best practices microservices-based architecture for E-Commerce. Architect will lead to document design ideas that are shared with business, ensuring alignment between the e-commerce systems and business goals. The architect leads to define the capabilities and solutions needed to develop e-commerce and marketplace functionality. This team member must have a broad understanding of the e-commerce, marketplace and payments approaches within different industries and across different types of product or services. Ecommerce architect provides guidance on E-Commerce application and integration development best practices, functional and technical solution architecture & design. The role requires the ability to both think strategically about business and product priorities and dive deep into technical challenges.
Education:
- Minimum 4-year Academic Degree with Honours (B Eng. / BSc Computing, IT, Degree Preferred)
- Relevant certification/accreditation/membership with professional body as required for role e.g TOGAF
Experience:
- 5 years relevant industry experience e-commerce, digital, fintech, telecommunication
- Experience with various ecommerce and marketplace engines within different industries
- Experience with Payments Systems
- Experience in Integration & Orchestration, Functional Architecture Design, Technical Solution Design.
- Experience in Business Analysis, Risk & Quality Management.
- Proficient in Software Engineering.
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Mission/ Core purpose of the Job
The Manager InsurTech Architecture and Delivery is responsible to provide group wide technology leadership for Fintech InsurTech architecture design and lead implementation of Fintech InsurTech Unicorn front and backend technology stacks. The role will provide leadership on new best practices microservices-based architecture for InsurTech. Architect will lead to document design ideas that are shared with business, ensuring alignment between the InsurTech systems and business goals
The role leads to define the capabilities and solutions needed to develop InsurTech integrated to MTN approved API gateways. This team member must have a broad understanding of the InsurTech, and insurance technology approaches within different industries and across different types of product or services.
The role provides guidance on InsurTech application and integration development best practices, functional and technical solution architecture & design. The role requires the ability to both think strategically about business and product priorities and dive deep into technical challenges.
Education:
- Minimum 4-year Academic Degree with Honours (B Eng. / BSc Computing, IT, Degree Preferred)
- Relevant certification/accreditation/membership with professional body
Experience:
- 5 years relevant industry experience InsurTech , digital, fintech, telecommunication
- Experience with various insurance and technology engines within different industries
- Experience in Integration & Orchestration, Functional Architecture Design, Technical Solution Design.
- Experience in Business Analysis, Risk & Quality Management.
- Proficient in Software Engineering.
- Understanding of Open API standards, protocols and methods for modern payment and financial systems
- Familiarity with RESTful services, HTTP, JSON, Ajax.
- Familiarity with Swagger or RAML
- Understanding of the Agile software delivery processes (SCRUM, Kanban preferable)
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Mission/ Core purpose of the Job
The Manager Open API Architecture and Delivery objective of this role is to lead architecture and delivery of transformations and changes for the MTN Open API architecture and design. The role requires the assessment of the current wallet architecture eco-system and propose technical solutions to align with required changes and business strategy
The role is also responsible to lead and support the DevOps and Software Engineering. Accountable for design, development, delivery & maintenance of business-critical applications across Group Finco to meet current and future enterprise software and application needs related Fintech Open API.
The role is responsible for ownership of Open API architecture, platform, solution and functionalities deployed cross all Fintech Markets. This role leads and support to design group wide Open API solutions.
Education:
- Minimum 4-year (B Eng. / BSc Computing, IT, Degree Preferred) in Computer Science/ Information and Communications Technology/ Engineering (or related) Degree
- Relevant certification/accreditation/membership with professional body as required for role
Experience:
- 5 years relevant industry experience Wallet, digital, fintech, telecommunication
- Experience with Wallet and Payments Systems
- Experience in Integration & Orchestration, Functional Architecture Design, Technical Solution Design for Open API technology solutions
- Experience in Business Analysis, Risk & Quality Management.
- Proficient in Software Engineering.
- Understanding of Open API standards, protocols and methods for modern payment and financial systems
- Understanding of the Agile software delivery processes (SCRUM, Kanban preferable)
- Familiarity with RESTful services, HTTP, JSON, Ajax. Python, Linux, Ansible, Terraforms, MySQL, MongoDB, Cassandra, Java, Jenkins (or similar build server)
- Familiarity with Swagger or RAML
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Mission/ Core purpose of the Job
The Manager RegTech, AML, Fraud Architecture and Delivery Key objective of this role is to lead architecture, design and delivery of the Fintech technology. The role is responsible for ownership of Regulatory technology (Regtech) supporting the core wallet solution, capabilities and functionalities deployed cross all Fintech Markets. This role leads to design group wide RegTech, KYC, AML & Fraud solutions to enhance regulatory and compliance processes, with a focus on Know your customer (KYC), Anti-Money laundering and Fraud related systems.
This role supports the other verticals within the fintech eco-system, wallet & payments systems, Fintech Unicorns such as BankTech, InsureTech, eCommerce and AML and Fraud
The role requires the assessment of the current wallet and Unicorn architecture eco-system and propose technical solutions to align with required changes and business strategy.
Education:
- Minimum 4-year Academic Degree with Honours (B Eng. / BSc Computing, IT, Degree Preferred)
- Relevant certification/accreditation/membership with professional body eg. Compliance and regulatory
Experience:
- 5 years relevant industry experience Wallet, digital, fintech, telecommunication
- Experience with financial systems, banking, Insurance, regulatory
- Anti-Money Laundering, Fraud, reporting and Compliance
- Experience with machine learning, natural language processing, blockchain, AI, and other technologies use in regulatory compliance.
- Experience in Integration & Orchestration, Functional Architecture Design, Technical Solution Design.
- Experience in Business Analysis, Risk & Quality Management.
- Experience in Anti-Money laundering, Fraud Detection and regulatory compliance
- Experience with cloud platforms leveraging AI & ML capabilities.
Competencies:
Functional Knowledge:
- Regtech Anti-Money laundering, Fraud Detection and regulatory compliance
- IT architecture and project management
- IT service operations, systems maintenance and operational reporting
- Implementation, tracking, monitoring and compliance of operational projects
- Business continuity planning
- Structuring of contracts and Service Level Agreements (SLAs)
- IT systems capability and capacity
- IT systems architecture quality and performance
- Digital systems delivery and enhancement
- IT systems strategies and roadmaps
- Understanding of Open API standards, protocols and methods for modern payment and financial systems
- Familiarity with RESTful services, HTTP, JSON, Ajax.
- Familiarity with Swagger or RAML
- Understanding of the Agile software delivery processes (SCRUM, Kanban preferable)
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
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Mission/ Core purpose of the Job
The Manager Wallet Architecture and Delivery Key objective of this role is to lead architecture and delivery of transformations and changes for the wallet systems. The role requires the assessment of the current wallet architecture eco-system and propose technical solutions to align with required changes and business strategy.
The role is responsible for ownership of wallet solution and functionalities deployed cross all Fintech Markets. This role leads to design group wide wallet solutions.
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum 4-year Academic Degree with Honours (B Eng. / BSc Computing, IT, Degree Preferred)
- Relevant certification/accreditation/membership with professional body as required for role e.g TOGAF
Experience:
- 5 years relevant industry experience Wallet, digital, fintech, telecommunication
- Experience with Wallet and Payments Systems
- Experience in Integration & Orchestration, Functional Architecture Design, Technical Solution Design.
- Experience in Business Analysis, Risk & Quality Management.
- Proficient in Software Engineering.
Competencies:
Functional Knowledge:
- IT architecture and project management
- IT service operations, systems maintenance and operational reporting
- Implementation, tracking, monitoring and compliance of operational projects
- Vendor sourcing and delivery
- Business continuity planning
- Structuring of contracts and Service Level Agreements (SLAs)
- IT systems capability and capacity
- IT systems architecture quality and performance
- Digital systems delivery and enhancement
- IT systems strategies and roadmaps
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- People Management
- Presentation
Behavioural Qualities
- Complete Accountability
- Courage
- Relational
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Mission/ Core purpose of the Job
Purposes of the role is to drive the Fintech technology strategy, architecture and delivery of Wallet, Payments, and Core Fintech Systems. Provide leadership for implementation of Wallet, Payments, and Core Fintech Systems platforms, products and services. Provide strategic input to planning, development, and implementation of tech strategy and architecture services. The role ensures there is alignment of technology strategy & architecture with Group Finco’s strategic objectives of Wallet, Payments, and Core Fintech Systems. It also ensures the management of strategic, cross-divisional initiatives and budget reporting for Wallet, Payments, and Core Fintech Systems.
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum 4-year Academic Degree with Honours (B Eng. / BSc Computing, IT, Degree Preferred)
- Master’s in business administration/ relevant Master’s degree is advantageous
- Relevant certification/accreditation/membership with professional body as required for role e.g TOGAF
Experience:
- 5 years relevant industry experience Payments, digital, fintech, telecommunication
- Experience with Wallet and Payments Systems
- Experience in Integration & Orchestration, Functional Architecture Design, Technical Solution Design.
- Experience in Business Analysis, Risk & Quality Management.
- Proficient in Software Engineering.
Competencies:
Functional Knowledge:
- IT architecture and project management
- IT service operations, systems maintenance and operational reporting
- Implementation, tracking, monitoring and compliance of operational projects
- Vendor sourcing and delivery
- Business continuity planning
- Structuring of contracts and Service Level Agreements (SLAs)
- IT systems capability and capacity
- IT systems architecture quality and performance
- Digital systems delivery and enhancement
- IT systems strategies and roadmaps
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- People Management
- Presentation
Behavioural Qualities
- Complete Accountability
- Courage
- Relational
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Mission/ Core purpose of the Job
Purposes of the role is to drive the Fintech technology strategy, architecture and delivery of Beyond Wallet Systems. Provide leadership for implementation of Beyond Wallet Systems, products and services. Provide strategic input to planning, development, and implementation of tech strategy and architecture services. The role ensures there is alignment of technology strategy & architecture with Group Finco’s strategic objectives of Beyond Wallet Systems. It also ensures the management of strategic, cross-divisional initiatives and budget reporting for Beyond Wallet Systems.
This role is responsible to oversee and manage the technology for the different unicorns including for:
- Banktech
- InsurTech
- E-Commerce
- Remittances
Education:
- Minimum 4-year Academic Degree with Honours (B Eng. / BSc Computing, IT, Degree Preferred)
- Master’s in business administration/ relevant Master’s degree is advantageous
- Relevant certification/accreditation/membership with professional body as required for role e.g., TOGAF
Experience:
- 5 years relevant industry experience Payments, digital, fintech, telecommunication
- Experience with Wallet and Payments Systems
- Experience in Integration & Orchestration, Functional Architecture Design, Technical Solution Design.
- Experience in Business Analysis, Risk & Quality Management.
- Proficient in Software Engineering.
Competencies:
Functional Knowledge:
- IT architecture and project management
- IT service operations, systems maintenance and operational reporting
- Implementation, tracking, monitoring and compliance of operational projects
- Vendor sourcing and delivery
- Business continuity planning
- Structuring of contracts and Service Level Agreements (SLAs)
- IT systems capability and capacity
- IT systems architecture quality and performance
- Digital systems delivery and enhancement
- IT systems strategies and roadmaps
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- People Management
- Presentation
Behavioural Qualities
- Complete Accountability
- Courage
- Relational
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Mission/ Core purpose of the Job
The Senior Manager: Compliance is responsible for managing the Group Finco Compliance team to ensure employees and the company comply with all industry guidelines, regulatory requirements, and ethical standards. The role is responsible to manage the development and implementation of the Group Finco Compliance strategy. The role will ensure alignment to the guidelines and frameworks provided by MTN Group Risk & Compliance teams with regard to controls and risk and compliance process, templates, metrics, risk registers etc.
This role is responsible to oversee and manage the following:
- Defining controls standards for all processes
- Ensuring adherence across all Opcos
- Providing regulatory assistance to Opcos when necessary
- Monitoring Opcos overall performance and alignment with the Group Finco Compliance strategy
- Supporting Opcos with the implementation of compliance mechanisms
- Identifying ethics risks and any potential issues with current procedures, and overseeing the development of relevant mitigation interventions
- Reporting to Group Finco Exco on areas of non-compliance, on the outcomes of internal controls assessments and on an ad-hoc basis on specific management requirements
This role is required to stay up to date on all relevant compliance and regulatory requirements and to lead changes to the Group Finco regulatory framework and compliance policy.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) (1/3)
Strategy Development and Implementation
- Provide inputs to the creation of the Group Finco Compliance strategy in line with the overarching business goals
- Ensure effective implementation of the Group Finco Compliance strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
- Cascade and communicate overall Compliance Strategy and Business Plan
- Translate the Compliance strategy into operational initiatives and plans and drive execution
- Define detailed Compliance plans for various fintech products and services
Operational Delivery
- Ensure alignment & where applicable adherence to directives guidelines & frameworks issued by MTN Group Risk & Compliance
- Lead the changes in the Group Finco regulatory framework and compliance policy (e.g., regulation changes, new services, license, etc.), including Data Privacy compliance requirements
- Monitor Finco’s Compliance agenda and directives and assist Opcos’ first line management to implement the necessary compliance mechanisms
- Identify ethics risks and oversee the development of risk mitigating interventions
- Identify potential issues with current procedures that may impact risk, audit, regulatory and legal requirements
- Oversee the design and implementation of internal controls assessments and quality measures
- Develop and ensure execution of compliance monitoring and testing methodologies, techniques, and procedures
- Develop training programs to ensure the Group Finco compliance team is adequately trained on legislative requirements and appropriate compliance methodologies
- Maintain continuous oversight of collection and dissemination of any regulatory, Compliance Monitoring and Testing and audit issues to provide ongoing advice and guidance to the General Manager and stakeholders
- Monitor the financial performance of the Compliance unit versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to the General Manager: Compliance and Fin Crime
- Understand the impact of potential changes driven by the regional / local regulators, industry, marketplace, and/or legal environment and report these back to leadership
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) (2/3)
Operational Delivery (Continued)
- Review and report on the quality of OpCo Compliance Monitoring and Testing programs and assist in improving their maturity
- Review all contracts to ensure protection of Group Finco’s interests
- Oversee the design and effectiveness of Group Finco’s detection, monitoring, and reporting operations programme for financial crimes related to money laundering and terrorist funding
- Stay up to date on all relevant compliance and regulatory requirements within the Telecommunications and FinTech industry
Governance
- Operational, Tactical and Strategic Meetings
- Participate in strategic meetings, ensure relevant participation, and provide guidance and input in the various discussions. Solicit feedback and input from opco Finco
- Drive adequate risk mitigation and controls and elicit inputs from relevant parties
- Request relevant budget for internal projects
- Prepare proposal on change initiatives, policies, and procedures
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
Tactical
- Review and finalise objectives, targets, and budgets for the Compliance function as applicable
- Review key risks, issues and dependencies and set mitigation actions
- Develop and manage budgets
- Facilitate and or Sign-off / make decisions regarding tactical changes
Performance
- Monitor performance and alignment with Group Finco Compliance strategy
- Ensure alignment between other functions within Finco teams
Reporting
- Report monthly to the GM on areas of non-compliance to applicable legislation and PPPs
- Report periodically on the outcomes of internal controls assessment
- Report on an ad-hoc basis on specific management requirements as and when necessary
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) (3/3)
Budgets
- Manage functional budgets in line with overall budget and business objectives
- Managing project initiative budgets in line with business objectives
- Support the reduction of cost of operations, in line with a least cost operating strategy stemming from the business drivers
Staff Leadership and Management
- Continually develop a culture of strong collaboration and effective team working
- Provide guidance and leadership ensuring future focus and current efficiency
- Coach and mentor direct reports to ensure staff motivation is high
- Ensure adequate succession planning & that succession plans are achieved
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
- Ensure the effective management of diversity among personnel in the division
- Identify staff training and development needs and implement necessary actions
- Manage team (including recruitment, on boarding, attrition)
- Recruit and build a world class Compliance team
- Set goals and objectives for direct reports, monitor progress, and maintain motivation
- Set up appropriate structure to meet departmental management objectives
Job Requirements (Education, Experience and Competencies) (1/3)
Education:
- Minimum of 4-year tertiary degree in Business Administration, Financial Management, Internal Auditing, Accounting, Bachelors of Science or related field
- MBA or Masters (advantageous)
- Professional Certifications e.g. Compliance Management, Risk Management etc. would be an advantage
- Risk Management Certifications (CISM, CISA, PMI-RMP, CRMP etc) is advantageous
Experience:
- Manager track record of 4 years or more; with at least 3 years’ experience in Compliance Management, Risk Management, Internal Audit in Fintech/Financial Services
- Minimum of 7 years of experience in managing regulatory and compliance requirements within the Fintech, Financial Services, Insurance, Banking industry
- Hands on experience in managing, leading and implementing compliance policies, procedures, and initiatives
- Experience in ecommerce and electronic payment business is advantageous
- Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
- Worked across diverse cultures and geographies
- Pan Africa multi-cultural experience is advantageous
- English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus
Job Requirements (Education, Experience and Competencies) (2/3)
Competencies:
Functional Knowledge
- Compliance Management
- Governance & Risk
- Internal Controls
- Digital Financial Services compliance framework
- Compliance operations and processes
- Regulatory compliance
- Legal risk management
- Legal requirements and procedures
- Ethical standards and codes of conduct
- Up-to-date Knowledge of Business technology and IT
- Understanding of Regulatory Guidelines and Security Policies
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organisational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- People Management
Executive Presentation
Job Requirements (Education, Experience and Competencies) (3/3)
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Integrity
- Leadership
- Team Player
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Mission/ Core purpose of the Job
Acting as a trusted advisor to the business, the General Manager for Enterprise Risk Management is accountable for global Enterprise Risk Management standards, frameworks and solutions for Group Finco (including Opcos). The role is responsible for the leadership, innovation, governance, and management of a key area of the Business Risk Management structure. The role will be adding value to the business by identifying, evaluating, mitigating, and monitoring Group Finco’s operational and strategic risk, which will translate also in managing reputation.
The General Manager is responsible to perform an advisory, oversight, and integration function across the region on all risk management related aspects and manages, coordinates, and leads Group Finco Enterprise Risk team.
The GM is responsible to oversee and manage the following sub-functions
- Internal Control
- Enterprise Risk
- Risk Analytics and Technology
Furthermore, the General Manager is responsible for ensuring the identification, assessment, management, control, and communication of risks to promote good governance and compliance culture within Group Finco
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) (1/5)
Strategy Development and Implementation
- Lead the formulation of the Group Finco ERM strategy in line with the overarching business goals and ensure that Group Finco maintains and improves its leadership positioning and reputation
- Lead the strategic risk management process through systematic risk identification, evaluation, mitigation, and treatment
- Implement the ERM strategy and framework to effectively manage all strategic risk exposures (opportunity, hazard, uncertainty etc.) that pose business, its people, and assets threats
- Define the standards and set targets for performance across various activities and identify the parameters for measurement of performance
- Ensure effective implementation of functional strategy by means of providing direction, structure, business plans and support within Group Finco and to the Opcos
Staff & Leadership Management
- Build and manage a high performing team by providing leadership, role clarity, training and career development
- Build and manage a high-performance team
- Continually develop a culture of strong collaboration and effective team working
- Ensure open communication channels with staff and implement change management interventions where necessary
- Provide definition of roles, responsibilities, individual goals and performance objectives for the team
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
- Develop and implement a training plan in order to build and develop skills within the team
- Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
- Performance manage resources in accordance with HR policy and legislation where necessary
- Actively participate in leadership team and develop skills of own team
- Promote a ‘Finco centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) (2/5)
Operational Delivery
Functional Leadership:
- As the functional leader of the Enterprise Risk vertical, the General Manager is accountable to:
- Establish, monitor and align the direction, strategy and results of the Enterprise Risk vertical collectively and as individual work areas
- Lead and drive an integrated solution development and problem-solving philosophy within the function
- Monitor true-value metrics to measure the impact and benefit of the function to Group Finco
- Drive continuous improvement across the function
Delivery Leadership:
- As the delivery leader of the Enterprise Risk vertical , the General Manager is accountable for the following work area outcomes
Risk Management
- Develop and continuously improve Group Finco’s Global Enterprise Risk Management Framework, which includes policies, methodologies, tools and practices. This framework needs to be aligned to best practices, legal and business requirements at Group and Opco level
- Develop and continuously improve a robust ERM reporting and analysis framework across Group Finco in order to effectively monitor enterprise risk
- Drive and oversee the overall implementation of the ERM framework and strategy, across all the Finco Opcos
- Actively participate in tier 2 and 3 Audit Committee (as a representative of Group Finco Risk Management) to ensure the effective implementation of the ERM framework
- Implementation of Risk management frameworks and guidelines in line with directives guidelines & frameworks issued by MTN Group Risk & Compliance
- Develop and oversee best practice processes and procedures for all the applicable areas within ERM Function
- Develop the training and communication materials, and to deliver the train-the-trainer programme, ensuring that the Shared Services team is equipped to roll out the training to the Opcos.
- Develop KPIs for all Heads for Enterprise Risk (in Opco)
- Ensure development & implementation of policies & procedures with regard to:
- Internal Control
- Enterprise Risk
- Risk Analytics
- Review & Oversee development policy and procedures universe that will be used as the base for development, enhancement, monitoring and oversight of policies and procedures
- Analyse Regulatory trends and changes in standards and their impact on related company policies and procedures and ensure that the business is informed accordingly in order to proactively update internal policies and procedures for changes
- Ensure relevance & effectiveness of existing policies and procedures, and work with business units to initiate enhancements as identified
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) (3/5)
- Define strategies to mitigate risks, develop implementation plans and check their effectiveness
- Drive continuous improvement on standardization of processes across Finco along with business units (who are the owners) leading to an improved internal control environment
- Provide guidance to Opcos and ensure adherence and implementation of Group Defined Risk frameworks, policies and procedures
- Work with Opcos to ensure Group defined risk monitoring activities, reporting and reviews are completed
Internal Control
- Oversee and manage the development of internal controls adequate to Group Finco’s evolving risk landscape
- Ensure effectiveness of existing policies and procedures, and work with business units to initiate enhancements as identified
- Ensure continuous improvement on standardization of processes across Group Finco along with business units leading to an improved internal control environment
- Review and oversee control review and adequacy frameworks and metrics
- Drive adoption and implementation of all Internal Control frameworks, methodologies and processes by Opcos
- Review implementation of key internal controls are defined, implemented, documented, assessed and monitored in conjunction with the identification of material risks
- Review and provide feedback on the Internal Control strategy to prevent, detect, investigate and report on all control’s deviations
- Ensure adequate and timely reporting on Internal Control framework and control deficiencies in line with requirements to ensure appropriate escalation and adequate action plans
Business Continuity Management
- Responsible for coordinating activities within Fintech to achieve effective Business Resilience maturity in line with a desired business resilience target and roadmap
- Review and oversee the development and implementation Business Continuity Management, Crisis Management and Security policies and facilitate approval from the Group Risk Committee
- Ensure and drive the implementation all Business Continuity, Crisis Management and Security strategies
- Review all Business Impact Analysis reports and provide feedback
- Review the development, analysis, and preparation of specific BCM reports
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) (5/5)
Tactical
- Review Risk projects initiated (internal or global)
- Review and finalise objectives, targets, and budgets for the Enterprise Risk function as applicable
- Review key risks, issues and dependencies and set mitigation actions
- Sign-off / provide guidance on decisions regarding tactical changes
Performance
- Define the standards and set targets for performance across the sub-functions and identify the parameters for measurement of performance
- Monitor performance against business plans (i.e. business plan tracking) as well as alignment with Finco global strategy and industry best practices
- Identify opportunities for improvement, and provide the necessary support to respective teams to take the corrective action needed to drive performance against business targets
- Oversee business planning, forecasting and reforecasting
Reporting
- Report on a periodic basis to CRO- Finco relating to progress made within the function and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects, as required
Budgets
- Develop and manage the functional budget in line with business objectives
- Develop and manage project initiative budgets in line with business objectives
- Ensure that the “cost of operations” is reduced, in line with a least cost operating strategy stemming from the business drivers
- Ensure delivery of revenue and growth targets
Supervisory & Managerial Responsibilities
- Continually develop a culture of strong collaboration and effective team working
- Provide guidance and leadership ensuring future focus and current efficiency
- Coach and mentor direct reports to ensure staff motivation is high
- Ensure adequate succession planning & that succession plans are achieved
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
- Ensure the effective management of diversity among personnel in the division
- Identify staff training and development needs and implement necessary actions
- Manage team (including recruitment, on boarding, attrition)
- Recruit and build a world class Enterprise Risk team
- Set goals and objectives for direct reports, monitor progress, and maintain motivation
- Set up appropriate structure to meet departmental management objectives
Job Requirements (Education, Experience and Competencies) (1/3)
Education:
- 4-year Business Administration/ Engineering/ Finance (or related) Degree
- Master’s in business administration/ relevant Master’s degree is advantageous
- Professional qualification in Enterprise Risk Management
- Hold ISO 27005 Risk management certification
Experience:
- Minimum of 10 years post qualification experience in the banking industry or financial sector, plus 4 years of FinTech experience
- At least 5 years working experience in senior Enterprise Risk Management positions within a multinational organisation
- 4-5 years of Senior Management Experience
- Working knowledge of International Risk and Compliance standards
- Deep understanding of the Fintech ecosystem, players, business models and industry related best practices
- In depth experience in Risk Management, Internal Audit or a similar function, working with internal control tools
- Understanding emerging markets advantageous
- Worked across diverse cultures and geographies
- Pan Africa multi-cultural experience is advantageous
- Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
- Attitude of Innovation, inventiveness and thought leadership
- Abreast of global mind-set and best practice
- Willing and flexible to travel within Africa and Middle East
- English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus
Job Requirements (Education, Experience and Competencies) (2/3)
Competencies:
Functional Knowledge:
- Knowledge of ISO31000 risk management principles
- Knowledge of Corporate regulatory environment
- Fintech risk environment
- Financial, Technology & Operational risk
- Risk analysis & reporting
- Process & Controls
- Busines Continuity Management
- Data handling & analysis
- Risk Analytics and Reporting
- Regulatory and legal frameworks
- Financial market-related facilities, issues and risks
- Risk Management Policies, Strategies and Procedures
- Control and audit methods, and fraud and control measures
- Fraud prevention strategies and their implementation
- Finance Principles and Process
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- People Management
- Executive Presentation
Method of Application
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