Current Vacancies at Fidelity Services Group

Main purpose of job:

• Source and sell armed monitoring and armed response agreements to potential new customers
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
• Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
• Matric (Grade 12) or equivalent

Job requirements & other attributes:

• Self-motivated and energetic
• Selling skills
• Good organisational and time management skills
• Excellent communication (written & verbal), presentation and negotiation skills
• Computer Literate (MS Office, Email and Internet)
• Presentable and of sober habits
• Valid driver’s licence - (Compulsory)
• Own reliable vehicle - (Compulsory)
• Valid PSIRA - Grade C (Advantageous)
• Field sales [i.e. residential visits at client premises , cold calling and door knocking] (Compulsory)
• Hunter for new business
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

• Generate and close self-sourced deals
• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Create solid & long-standing relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve both targets for revenue sales & for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

• Drive for results
• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Assertive
• Sense of urgency
• Adaptable

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MAIN PURPOSE OF JOB:

To drive the sales to achieve the required rented and new client targets.

QUALIFICATION & EXPERIENCE:

• Matric (Grade  12)
• Direct Sales experience - 2 years (Field sales)
• Valid drivers license - (Advantageous)
• Training experience (Advantageous)
• PSIRA - Grade C (Advantageous)

DUTIES

• Cold calling for rented and new clients (Self and Team)
• Achieve revenue sales target (self and team)
• Networking for leads
• Planning and implementing of Expo’s and shopping centre displays
• Planning and implementing area-specific drives
• Drive the team to achieve rented and new client targets
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
• Work closely with the staff members to identify and solve queries
• Staff Wellbeing

go to method of application »

Job Overview:

The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.

The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.

Essential Duties & Responsibilities:

• Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients
• Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
• Securing profitable new business.
• Attending to potential clients in different areas of responsibility
• Addressing and resolving client's queries promptly and satisfactorily.
• Physically conducting site surveys for all security requirements
• Personally designing and costing the complete solution offering
• Preparing and presenting complex proposals.
• Ensuring that quotations are submitted timeously to clients. 
• Building and maintaining professional relationships with clients
• Planning, budgeting, co-ordinating and attending to client's requirements.
• Assisting with marketing related issues. 
• Compiling and submitting weekly and monthly management reports.
• Acquiring thorough in-depth trade and competitor knowledge
• To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
• Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
• Ensure only approved equipment in accordance with company policies are sold
• Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market

Behavioural Competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Computer literate – Powerpoint, Word, Excel, Outlook
• Excellent telephone skills
• Adaptability
• Accountability
• Self-Motivation
• Negotiation
• Persuasiveness
• Presentation skills
• Resilience
• High level of Integrity

Minimum Qualifications and Experience:

• Post Matric qualification or equivalent
• Senior Solution Sales experience in security industry essential
• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Professional and well presented at all times
• Ability to work under pressure and for extended hours, if required
• Must be prepared to travel
• Valid driver’s license
• Reliable car
• PSIRA grading for position – Grade C (Company Requirement)

go to method of application »

MAIN PURPOSE OF JOB:

To drive the sales to achieve the required rented and new client targets.

QUALIFICATION & EXPERIENCE:

• Matric (Grade  12)
• Direct Sales experience - 2 years (Field sales)
• Valid drivers license - (Advantageous)
• Training experience (Advantageous)
• PSIRA - Grade C (Advantageous)

DUTIES

• Cold calling for rented and new clients (Self and Team)
• Achieve revenue sales target (self and team)
• Networking for leads
• Planning and implementing of Expo’s and shopping centre displays
• Planning and implementing area-specific drives
• Drive the team to achieve rented and new client targets
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
• Work closely with the staff members to identify and solve queries
• Staff Wellbeing

go to method of application »

QUALIFICATION & EXPERIENCE:

• Grade 12
• Customer Service oriented and experience
• Coordinating Schedules & Appointments
• Call Centre experience beneficial
• Continuous Improvement experience beneficial

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer literate (MS Office, Listener, Outlook, Internet)
• Knowledge of security systems user operation
• Professional
• Customer focused
• Driven for results
• Good verbal and oral communication skills
• Ability to handle pressure
• Telephone etiquette
• Understanding in diversity in customer behaviour
• Punctual
• Ability to meet deadlines
• Ability to Organise, Schedule & Coordinate appointments
• Verbal & written Communication skills.
• Problem Solving / Analyse and Execution of appropriate action.
• Customer centric.
• Attention to detail.
• High Stress Tolerance.
• Punctuality / Time keeping.
• Computer skill.
• Basic Technical user related Skills.
• Afrikaans and English Telephone skills.
• Effective execution of tasks & requirements
• Organising & Prioritising
• Time Keeping
• Motivating
• Effective Team Player

MAIN PURPOSE OF JOB:

The aim of a Technical Dispatch Agent (Level 2) is to:

• Book & Schedule service calls.
• Dispatch & Coordinate Technicians to attend all scheduled work.
• Follow up with customers to ensure times & schedules are met.
• Inform relevant management or other parties in the event of exceptions or reoccurring issues.
• Exercise good interpersonal skills to be able to deal with difficult customers at all levels.
• To build customer’s interest in the services and products offered by the company.
• Update the existing databases with changes as acquired from the customer.
• Have good verbal and oral communication skills.
• Ability to create grammatically correct responses.
• The person should also know what to write while utilizing communication, be able to quickly recognize signals of a disgruntled customer and be able to respond appropriately.
• Ability to comprehend, capture as well as interpret basic customer information.
• Ability to treat people with respect under all circumstances
• Instil trust in others by upholding the values of the organization.
• Must have sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the need of the customer, solicit service/assistance.
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands
• Analyse the various parts of a problem properly and develop logical solutions
• Quality management – to look for means of improving as well as promoting quality within the company as well as with fellow employees
• Complete Ad-hoc duties from time to time
• Phone marketing “Yes” reply lists to build extra revenue
• Drive technical revenue for the business trough campaign
• Answer all queued & escalated incoming telephone calls in an efficient and professional manner
• Coordinate service requests in accordance with F-ADT policy, customer needs and technician availability
• Ensure that all information given by the customer corresponds with the information on the system
• Rebooks to be done up to date on a daily basis if need be
• Liaise with CAD for Installation Warranty Booking or escalate to CAD
• To inform FLM / Manager via email of any on-going / rebooked calls, if sites have been visited more than twice by any technician due to a recall.
• Following up with customers after Technician’s visit – Before & After service communication to be done daily.
• Coordinate after hour calls for standby Technicians whilst still on duty if shift s exceed normal work hours or with “standby” supervisor.
• Assisting customers & technicians on an on-going basis.
• Assist with all related queries or complaints within a time period of 48hrs
• Give full feedback to customers (internal and external on all queries)
• Resolve query and walk trough to the end, take ownership
• Quality Feedback and Timeous Resolution required
• Attend all required meetings and training sessions
• Keep your workstation / office neat and tidy at all times
• Not abuse company communication systems for private usage
• Adhere to shift roster and office hours.

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Job Description

Qualification & experience:

• Matric or equivalent
• HR Qualification (Degree/Diploma)
• Minimum 1-3 years recruitment and selection experience

Job requirements & other attributes:

• Computer literate (MS Office, MS Outlook, and internet)
• Sound knowledge of labour legislation
• Good knowledge of HR Practices  
• Working knowledge of recruitment platforms and HR online systems 

Duties:

Administration

• Provide support and guidance to staff across the full range of HR related matters and contribute to the successful delivery of Fidelity ADTs HR function through supporting and reflecting the company’s core values, aims and objectives.
• Knowledge of labour legislation including BCEA, LRA, COIDA, EEA and BBBEE
• Ensure 100% compliance when loading and processing of all new hires & internal appointments
• Benefits management & submission of (Provident Fund- exits, Death – funeral claims, Employee Awards- processing)
• Knowledge of provident funds and related benefits.
• Knowledge of PSIRA (Private Security Industry Regulatory Administration)
• Maintain HRIS system (Compliance of employee information)
• Ensure timeous submission of monthly input to payroll
• Support departments with UI19 process & SASSA applications
• Support and ensure smooth onboarding & induction of new employees (prompt communication to departments regarding employee, email activation Active directory date)
• Submission of Weekly/Monthly HR Reports – PSIRA, Promotions, Umsuka but not limited to
• Ad hoc queries from staff (Walk-ins)
• Implement and drive projects as required
• Advise, implement, and monitor HR practices in Region
• Support and assist with filing.

Recruitment

To support and assist recruiters with the below.

• Place ads in appropriate media and on notice boards
• Peruse CV’s & identify candidates with relevant experience/background
• Do telephonic interviews if applicable
• Set up interviews with candidates who meet job requirements
• Conduct competency-based interviews & compile a shortlist
• Interview shortlisted candidates in conjunction with Line Management
• Discuss the top competencies and successful candidate with the Line Manager
• Prepare an approval and relevant docs to be submitted and offer letter to the successful candidate
• Send regret letters to unsuccessful candidates
• Compile & request engagement paperwork from candidates
• Assist with onboarding packs

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Overall purpose of the job:

Engage with the client, technicians on all Commercial Security Product queries. and arrange an appointment for the technician.

Duties & Responsibilities:

• Incumbent has to collect quotes for allocated areas
• Check that quotes are on Pulse
• Assign quotes to a technician
• Prioritize call to optimize travelling times for technicians
• Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
• Contact clients to schedule appointments and confirm bookings (including telephone technical bookings and control room bookings sheet)
• Assist sales in booking Technicians
• Voiding of aged jobs and giving pipeline figures of installations
• Assisting in sending job cards
• Scheduling installations
• Ensure that all documents are received from OTC are handed to FLM for allocation to technicians
• Resolve all queries related to scheduling immediately and escalate complications
• EHS assistance
• Technical assistance to clients
• Follow up on all jobs
• Ensure Dept. runs efficiently by assisting to relieve in the absence of a team member
• Order, issue and control stock / stock warehouse responsibilities - assist with stock take
• Assist with technical invoicing
• Distribution of service and install stock to techs
• Any Adhoc task requested by Management
• Raising supplier PO’s
• Receipting Supplier Invoices
• Stock transfers from Techs to Job

Minimum qualifications and experience:

• Analytic ability
• Knowledge of technical issues to do with alarms, CCTV and access control.
• Ability to read a signal report and form an opinion about the error.
• Computer literate.  

Skills and Attributes:

• Planning skills.
• Attention to detail
• Ability to work on their own.
• Ability to make a decision.
• Time Management
• Excellent communication skills (verbal and written)

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Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification is advantageous
• At least 1 years’ control room experience in the security industry or similar role
• Computer literate (compulsory)
• Excellent verbal and written communication skills
• Able to work under pressure
• Clear disciplinary record

Job Specification:

• Prepare for fleet departures
• Planning of the CIT schedules
• Tracking control (taking data from drivers every hour)
• Issuing of OTC Codes to the drivers
• Maintaining contact with all drivers
• Ensure all clients schedules are collected for any given day   
• Maintaining all Documentation and administration duties
• Constant communication with branch management 
• CCTV monitoring
• Ensure security

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Pay attention to detail
• Customer service and relations
• Must be self-motivated
• Quality assurance
• Willing to work overtime

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REPORTING TO: NATIONAL ARMOURY MANAGER

The Regional Armoury Manager is responsible for ensuring all Armoury operations on a Regional level are in compliance with the Firearm control act as well as driving the strategic objectives of the Armoury in achieving business goals.

Minimum Requirements:

• 5years experience in Middle management position
• 10 years experience in security industry
• Proven management role on a national level preferable
• PSIRA A registered
• Management NQF 5

Key Performance Areas: (not totally inclusive):

• Manage all firearm expenses on a Regional level also ensuring cost effectiveness
• Daily recon of all regional SAPS licenses
• Management reports with regards to FAMS
• Managing and overseeing the physical verification of firearms in the region
• Writing and submitting of motivation letters to SAPS when required
• Compile and submit firearm incident reports for region
• Investigate any incidents that occur
• Reporting of all incidents to National Armory
• Escalating of all incidents as required
• Recommend disciplinary actions to incidents
• Maintain all regional firearms
• Destroy any confidential information safely and securely
• Distribution of all RF tags in the region
• Attend hearings as and when needed
• Set up and sign off duty roster for branch armoury controllers
• Conduct training and presentations for all branches as and when required
• Maintaining FAMS
• Ammunition control in region branches
• Capture and update FAMS system everyday with regards to armed employee details including: New firearm allocation, firearm movement, firearm training, firearm incidents, firearm licenses (renewed and new)
• Compile and distribute FAMS weekly reports and send to branches
• Compile and distribute FAMS monthly report to regional executive management
• Continuously seek to improve and streamline various processes of the Armoury
• Comply with group firearms policies and limits of authority.
• Conduct weekly/monthly site inspections
• Conduct weekly/monthly site audits
• Conduct regular monthly meetings
• Ensure all firearms and armoured/war vehicles comply with necessary legislation and regulations when firearms are transported
• Ensure compliance of all firearm custodians
• Check and ensure compliance of asset exception report
• Conduct Risk Assessment on all branches armed sites on a weekly/monthly basis, also new sites
• Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members.
• Integrate and assign resources across the payroll function through effective workforce planning, to ensure efficient work streams.
• Effectively manage performance and discipline within the team in order to ensure business objectives are achieved.
• Provide clear leadership, promote and foster a team culture consistent with group values.
• Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team, creating an organization-wide learning enabled environment.
• Embrace diversity and drive the Employment Equity strategy within functional area.
• Engage with various stakeholders across the business to drive communication and collaboration.
• Manage the succession planning process within area of responsibility.
• Represent FSG at all supplier meetings

Other personality attributes:

• Providing Leadership
• Driving Success
• Giving Support
• Structuring Tasks
• Adjusting to Change
• Communicating Information
• Building Relationships
• Showing Resilience
• Evaluating Problems
• Investigating Issues
• Creating Innovation
• Processing details

Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Teamwork

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Key Areas (not totally inclusive):

• Implement and administer employee policies and promote positive employee relations
• Manage and monitor performance-related issues and implement changes that could increase productivity
• Provide recruiting assistance and candidate screening and assessment
• Select the most qualified candidates and maintain relationships with employment agencies
• Work towards improving company policies and procedures
• Handle termination-related matters and prepare termination and severance letters
• Provide training and support to other team members of the human resources department
• Be well-versed in laws and regulations regarding hiring and firing
• Submitting a monthly Management report on recruitment statistics.
• Induction of Senior Management, Specialist functions, Administrative staff.
• Assist with HR function: updating of personal files, PSSPF Claims, Labour Claims etc.
• Handling CCMA matters including representation at the CCMA / Labour Court
• Management of internal Industrial Relations processes
• Provide Industrial Relations support and advice to line managers.
• Present Industrial Relations training to line managers / supervisors as and when required.
• Provide and maintain information / statistics / trends and reports to Senior Management regarding, Disciplinary Hearings, Dismissals, CCMA / Labour Court cases.
• Ensure compliance with the department of labour and other related requirements.
• Ensure all disciplinary matters and processes are effective.
• Assist and guide managers with disciplinary matters and poor performance counselling.
• Liaise with external labour consultants regarding relevant labour matters.

Qualifications, experience and other competencies required:Matric certificate.

• At least 2 years’ experience(Preferably in the Security Industry)
• Should have full knowledge and understanding of the Security Industry – PSIRA registration, grading etc.,
• Knowledge and expertise in HR policies and procedures
• Significant knowledge of the hiring process
• A strong understanding of best practices and current regulations specific to HR
• Excellent judgment and problem-solving skills
• Knowledge about conflict management
• Strong decision-making skills
• Excellent communication skills
• Proficiency in software like MS Office and Google Docs
• Good interpersonal and communication skills are essential
• Incumbents should be prepared to work extended hours.
• Experience in Human Resources will be advantage
• Computer literate.
• No criminal record.
• People management experience.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, organizational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid & endorsed Driver’s License is required

Other personality attributes:

• Be proactive and innovative.
• Must be assertive, honest, professional and reliable.

Core Competencies:

• Good communication skills both verbal and written
• Strong planning, organizational, administration skills is required.
• Good interpersonal and client liaison skills are required.
• Experience in investigation techniques and report writing.
• Willing and able to work extended/flexi hours when required.
• Ability to work under pressure and without supervision.

go to method of application »

Job Description

The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.

The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.

Essential Duties & Key Performance Responsibilities: (Not totally inclusive)

• Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients.
• Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
• Securing profitable new business.
• Attending to potential clients in different areas of responsibility
• Addressing and resolving client's queries promptly and satisfactorily.
• Physically conducting site surveys for all security requirements
• Personally, designing and costing the complete solution offering
• Preparing and presenting complex proposals.
• Ensuring that quotations are submitted timeously to clients.
• Building and maintaining professional relationships with clients
• Planning, budgeting, coordinating, and attending to client's requirements.
• Assisting with marketing related issues.
• Compiling and submitting weekly and monthly management reports.
• Acquiring thorough in-depth trade and competitor knowledge
• To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum is to be attached.
• Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
• Ensure only approved equipment in accordance with company policies are sold.
• Identify and develop sales opportunities, incorporating extensive cold calling activities, to maximise growth within a specific market.

Minimum Requirements:

• Sales diploma or equivalent qualifications.
• At least 3-5 years’ experience in security sales in a similar position.
• PSIRA Grade B
• Excellent verbal and written communication and fully bilingual.
• Capable to work under pressure and for extended hours, if required.
• Computer Literate (MS Office, advanced Excel, PowerPoint).
• Must always be professional and well presented.
• Clear criminal record and no pending cases.
• Valid driver’s license and own reliable transport.
• Must be prepared and willing to travel.
• Should reside in the Cape Town or surrounding areas.

Behavioral/Core Competencies:

• Excellent Customer focus & service skills
• Excellent telephone skills
• Adaptability
• Motivation
• Negotiation
• Persuasiveness
• Presentation skills
• High level of Integrity
• Entrepreneurial spirit
• Innovative
• Creativity
• Goal setting
• Driving for results
• Self-development
• Teamwork 

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KEY PERFORMANCE AREAS:

• Good Communication skills, verbal and in writing
• Time Managements skills
• Attention to detail.
• Organizing skills
• Problem solving skills.
• Geographical knowledge
• Investigation skills (to investigate the camera images)
• Co-ordination with Internal and External Clients
• Submitting relevant daily / weekly / monthly reports as required by Senior Management.
• Collect relevant information.
• Working on an online database

Minimum qualifications and experience:

• Grade 12
• Own reliable transport
• Computer Literacy in MS Office
• Must be able to work under pressure.
• Work independently and within a team
• A minimum of one years’ experience in the security industry Control room
• Fluent in English
• No criminal record
• Must be reliable and trustworthy.
• Creative
• Innovative

ATTRIBUTES & CORE COMPETENCIES:

• Ability to maintain confidentiality and handle office matters with utmost professionalism.
• Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels.
• Above average report writing skills.
• Organizing skills.
• Initiative skills.
• Time Management skills.
• Attention to detail.
• Team player.
• Self-development and that of others.
• Self-motivated & Independent operator.
• Delivery-orientated and deadline-driven
• Sensitivity to confidential matters is required
• High emotional intelligence (EQ) required.
• Professional interpersonal communication (written and verbal)
• Build relationships across the business.
• Ownership and accountability and decision-making skills.

go to method of application »

Minimum Requirements:

• Matric Certificate and preferably a recognised credit control qualification.
• At least 3 years’ experience and full knowledge in credit control and reconciliation is essential.
• Sound working knowledge of the SAP system.
• Proficiency in MS Word, Powerpoint and Excel essential.
• Must be fluent in English.
• Must have own transport.
• Must reside in the Robertville / Roodepoort area

Key Performance Areas: (not totally inclusive):

• Performing the full credit control functions.
• Maintaining and managing collections in relation to the company’s Group Credit policy.
• Maintaining a healthy cash flow at all times.
• Keeping bad debts to a minimum.
• Ensuring that monthly collections meet the required targets.

Other personality attributes:

• Numerical accuracy
• High methodical working methods are required.
• Strong interpersonal and communication skills
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure
• Ability to meet strict deadlines
• Organizational skills
• Administration skills

Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Teamwork